Complaints
This profile includes complaints for B & H Photo-Video, Pro Audio's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 307 total complaints in the last 3 years.
- 100 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/10/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 13-December (Order # **********) I ordered and paid $549.00 for an Arturia MiniFreak 6-Voice Spontaneous Algorithmic Synthesizer to be received in time for Christmas.On 18-December, I checked on the order status (as it had been 5 days) B&H indicated that order was apparently lost by B&H or its shippers. This order was never received by me.On 18-December (Order # **********) I ordered and paid $599.00 (since B&H had raised the price by $50 in the interim) for an identical Arturia MiniFreak 6-Voice Spontaneous Algorithmic Synthesizer to replace the one I never received.This second order was shipped and received.I'm asking that in addition to the $549.00 refund for Order # ********** (which I have received) , I also receive $50.00 for the difference between my original order and the second order necessitated by B&H shipping failure.Customer Answer
Date: 01/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.Thank you, and I would do business with you again.
Sincerely,
**** ******
Initial Complaint
Date:01/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
B&H listed on their website a used Leica SL2 in 9 condition for $1674.95. There were other used Leica SL2 cameras around the same price on their website and I chose this one. I purchased the camera online and received confirmation of the sale. I even corresponded via e-mail with B&H the next morning regarding the camera and was told it would be shipped out that day. I got an e-mail confirmation it had shipped but later that day I received and e-mail saying it was cancelled and the camera wasn't available. I called and talked to 3 different customer service sales people and was told the camera WAS available but that B&H cancelled it due to a glitch. The next day the same camera was again on the website but at a much higher price. I contacted B&H about this and requested they honour the sale and ship the camera. They refused stating a glitch. B&H should honour the sales agreement and price I paid. Just because they decided to raise the price of the camera doesn't mean they can cancel a sale after the fact when it was confirmed. This is deceptive and dishonest. I want the to honour the price I paid and deliver the camera or similar camera in the same condition.
Business Response
Date: 01/16/2025
Complaint ID ********
B&H Order# **********Unfortunately B&H would not be able to offer the price for the product the customer originally paid for. The price of $1674.95 was due to a price glitch. The order was canceled and the customer was refunded their money. We sincerely apologize for the inconvenience and we have offered the customer a $50 B&H gift card as courtesy.
******** ****
B&H Photo-Video
Customer Answer
Date: 01/20/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
B&H listed the camera on the website and I purchased it at that price. I don't believe it was a glitch but if it was, it was their responsibility to notice it before they sold the camera. Money exchanged hands. They took my money and completed the sale and I want them to honour that price. My understanding of the law when it comes to retail sales is they have to honour that price Since they listed it at that price completed the sale at that price and took my money at that price it is unacceptable, dishonest, and possibly illegal to make a sale and after the fact raise the price. By taking my money when I purchase the Camera online we entered into an agreement and I want them to honour the original agreement and sell me the Leica SL2 at that rating or better with the accessories listed at the price I paid.In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
******* *******
Business Response
Date: 01/27/2025
Complaint ID ********
B&H Order# **********
Unfortunately, B&H is unable to accommodate the customer's request. Per the terms of use on the B&H website "ALTHOUGH REASONABLE CARE HAS BEEN TAKEN WITH REGARD TO THIS SITE'S CONTENT, B&H DOES NOT WARRANT OR REPRESENT THAT THIS SITE'S CONTENT IS ACCURATE, COMPLETE, OR UP TO DATE...".Please also note that B&H did not "take" the customer's money. The error was found and the customer was refunded. Again, we do sincerely apologize for the customer's inconvenience and any confusion.
******** ****
B&H Photo-Video
Customer Answer
Date: 02/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
This is unacceptable. I wouldn't BNH to stand by their word and honour their price. If I can't trust their word when I see something on their website then how can I believe anything they post and not worry that suddenly the price will change after I placed the order.
B&H could've avoided all of this if they would have reached out to me prior to caning the order and explained what happened and try to work with me on finding a solution. I purchased the camera because I need it for work and if they would've worked with me I'm sure we could've come to a mutually satisfactory solution. They could've explained the mistake and offered an extra battery or two for compensation. Or a gift card making up the difference in price or any number of things but they didn't. Instead they just unilaterally cancel the order without prior notice and were dismissive when I reached out. A $50 gift card is insulting. I am still willing to work with them to resolve this issue but the trust I had in them is quickly evaporating.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
******* *******
Initial Complaint
Date:01/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Was on the phone with B&H **************** *** 1/3/2025 around ************ to Rep. ****** and Manager *****. My first conversation with ****** I was not even able to get a sentence off before she was ready to talk over me. There is no coincidence why the same happened with the Manager named ***** even-though she did a better job not talking over me and allowing me to explain my dispute. I was charged by B&H's ****** own credit card company in the total amount of $44.05, because they said that the full amount for the returned item was not made by B&H.$44.05 as a return fee, after returning a B&H product*My desired settlement is for the return amount (including return shipping fee +acquired late fee) be paid to B&H ****** Credit Card in the amount of $44.05Business Response
Date: 01/07/2025
********* ** ******** *** ****** **********
On November 12, 2024, the customer made an order for a SSD for the amount of $264.99 charged on the B&H Payboo card. The customer requested to return the product on November 23, 2024. The *** was approved and an e-mail was sent to the customer along with a discounted return label of $9.79. Should the customer decide to use the label, $9.79 will be deducted from the total paid of $264.99. This was also communicated in the e-mail that was sent to the customer. The customer used the label and so $9.79 was deducted from $264.99.
The amount of $9.79 is still left on the original form of payment which is the Payboo card. Customer would have still needed to pay that balance to ************** If the customer does not pay that, he would incur late charges. These charges are with ************* and not with B&H.
******** ****
B&H Photo-Video
Customer Answer
Date: 01/13/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
When in any time in history is it okay to steal from people by not doing whats right?
When in anytime in history does a customer accumulate charges for a RETURNED PRODUCT after receiving confirmation that the return was complete and without needing to pay a return fee at the return location but then gets charged without them knowing because the company did not pay the full amount to their own advertised and promoted credit card company?
There is always a staff in a company that creates a atmosphere that causes issues between buyer and seller and this is that staff.
With No solution given to the customer and no remorse for not providing a process where customer does not have to deal with two different companies to just return a simple item.
This gotta be the worst experience I have ever encountered for what was suppose to be a simple return.
Whosoever thinks that this was the right solution was to blame the customer all the customer should have to focus on is making the return, I suggest you all look in the mirror and put yourself in the same situation where a company tells you that is $40 after making a return for a product without you even knowing what just happened. This is foolish and illegal and I suggest this company finds a better solution than blaming the customer for making a return.
As a private American I 100% reject this solution and do not mind taking this further if I have to just to set peoples morals and principles back in alignment.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***** *****
Business Response
Date: 01/16/2025
********* ** ******** *** ****** **********
The e-mail that was sent to the customer that fully explains the process. As highlighted in the attached "A return shipping label is also included in the *** attachment for your convenience. If you choose to use it, $9.79 will be deducted from your return.". The customer chose to use the return shipping label. $9.79 was deducted from the total which would mean the customer would still have to pay the $9.79 to the credit card since that was the original form of payment. The customer did not pay the amount and thus incurred penalties.
******** ****
B&H Photo-Video
Initial Complaint
Date:01/03/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a Godox V860III C to use with my Canon R5C camera on 11/25/24. Per B&H, their policy will extend the return window for a full refund through 1/31/25.This flash was misfiring and, after doing research on the internet, seems to have a compatibility issue with Canon Mirrorless cameras that was NOT included on the B&H website. I am attempting to return the item, but B&H will not accept a return for the full refund because I don't have the original box. They state they will do it for a 15% restocking fee, which is ridiculous. I shouldn't have to pay MORE money for them to accept the return, especially when there is a known compatibility issue with this item, which they advertise will work with Canon cameras.I was even willing to accept the full refund in store credit as opposed to putting it back on my credit card, and they refused.I believe that I should be given the full refund, regardless of something as minor as the original box not being included. The flash is brand new and in mint condition and their website doesn't list anywhere that this item has known compatibility issues.Business Response
Date: 01/06/2025
********* ** ******** *** ****** **********
B&H is not disallowing the return of the product. Per the B&H return policy as stated on our website..." If all conditions are not met, B&H reserves the right to refuse the return or to charge a minimum 15% restocking fee. All returned items must be in new condition, in their original unaltered box (including an intact UPC code) and must include all packing material, blank warranty cards, manuals, accompanying free items and accessories.". The customer reached out to our *************************** about this. As a courtesy, a 10% restocking fee was offered instead of 15% which was rejected by the customer.
Below is a link to the B&H Return Policy. The above is stated under "Eligibility Conditions"
***************************************************************************
******** ****
B&H Photo-Video
Customer Answer
Date: 01/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. While I disagree with the policy, and the item is literally brand new, I understand it as stated on your website.
I WOULD caution your team who does your website to look into some of the products and ensure that the information is correct. This item has a known compatibility issue with Canon mirrorless cameras, it's all over the internet, and I just feel like something should be on the websites of resellers of this brand and product to prevent issues like this in the future.
EIther way, thank you for taking the time to respond, I may reach out to have the item returned with the restock fee.
Sincerely,
******* ******
Initial Complaint
Date:12/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a geared head for a tripod, I received a defective item. I requested a replacement. They asked me to ship it back before they send the replacement but if I do this then I will not be able to perform my work for at least 2 weeks, until they receive the defective item and process the replacement.Another option was for me to purchase a new item and return the defective item but now the price of the new item is about $30 higher than what it was when I bought it, less than ************************************************************************************************************* that B&H will credit me for the price difference ($30) between the price I paid and the current price, then issue a refund for the defective item and then I will order the new oneBusiness Response
Date: 12/30/2024
Complaint ID ********
B&H Order# **********For an exchange to be processed, B&H would first need to receive the defective product. If the customer needs the item quickly, the customer can purchase a new product and return the defective product for a refund instead of an exchange. The price of the K&F Concept 3-Way Geared Tripod Head is at a higher price now but the customer can reach out to our Sales Team to request the same price that was paid for on 11/30/24, which is $160.64 before sales tax The customer can use the live chat feature or call our sales team at ************.
******** ****
B&H Photo-Video
Customer Answer
Date: 01/02/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:I paid $160.64 BEFORE TAX and the current price is $188.99 BEFORE TAX. This has NOTHING to do with the sales tax. You can see the attached invoice. There is no reason why I should be a higher price now just because I received a defective item. Also, I have no guarantee that the replacement item will not be defective since the customer support person was unable to provide any technical support regarding the reason for the problem from the manufacturer.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
**** *****
Business Response
Date: 01/03/2025
Complaint ID ********
B&H Order# **********Yes, that is correct. The price is before sales tax...as indicated by my previous message. I am unsure why the customer is reiterating what was initially I initially wrote. If there's any confusion on the customer's end, we would like to please ask the customer to clarify. Regarding the quality of the product, there is no guarantee that any product sold by any merchant is not defective. We work with manufacturers and believe in good faith that they provide good quality products. The customer is not obligated to exchange for another product. At their preference, they can just return their product for a full refund.
******** ****
B&H photo-Video
Customer Answer
Date: 01/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:I Contacted you within a week after purchasing the product but it took you about 2 weeks to get back to me. Meaning - I reported the problem within the 30 days from purchasing.
The product is defective.
If I return it before I receive the replacement item I will not be able to work.
So you are now twisting my arm into buying a new product at the higher price now, and then to return the defective product and receive a lower refund.
I do not accept this solution. No other merchant works this way. After 25 years of working with b&h this is the first time that I am seeing this kind of behaviour from you.
Happy Hanukkah.
[Your Answer Here]
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
**** *****
Initial Complaint
Date:12/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchases several items at B&H on November 21, 2024. I was told that if they price goes down within 30 days, they will adjust my charge. They indicated that if I see it elsewhere for less, they will honor the competitor's price. I called their *************************** today and advised them of a lower price for the iPad I purchased for $309.00 As it turns out, @bhphoto doesnt honor their price match within 30 days. Best ************ sell an item for less ($279), but @bhphoto doesnt consider it competitive pricing. That was not what I was told in the store. They said theyd match any price. Disappointing to say the least. When your staff screws up, you dont penalize the customer. Thats basic **************** 101. Not their first mistake.Business Response
Date: 12/23/2024
Complaint ID ********
B&H Order# *********The customer purchased an iPad from B&H at $309 and has requested that B&H match a competitor's lower price, post sale. The B&H website has a policy in this regard.
"If the price of an item you purchased has been subsequently reduced, we may be able to honor the current lower price and refund the difference, if it is within the return and exchange period.
To see if we can honor the current lower price, please reach out to our **************** Team with all the relevant details via chat, email, or by calling ************/************ during business hours.
If we are able to honor the current lower price, we will credit the difference back to the original tender used for the purchase."Nowhere on the policy states that B&H will match the price if a customer found a lower price from a competitor.
Link to the policy can be found here. **********************************************************************************************************************************
The customer has reached out to B&H with the request and unfortunately, B&H could not accommodate.
******** ****
B&H Photo-Video
Customer Answer
Date: 01/01/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:This is the individual I have been corresponding with on this matter. Again, I was told by the person who sold me several items that the policy was to meet and match the lower price. They are penalizing a customer for the incompetence of a staff person.
Why would I spend this amount of time on a complaint unless I knew there was a reason to pursue this matter.
And, please, by all means, share this information on your website.
Thank you.
Best,
****** *******
Sincerely,
****** *******
Business Response
Date: 01/02/2025
Complaint ID ********
B&H Order# *********Unfortunately, we would not be able to accommodate the customer's request. The customer has already reached out to us regarding the price issue. Per our policy, we would check to see if we can accommodate the customer's request and unfortunately B&H could not accommodate.
******** ****
B&H Photo-Video
Customer Answer
Date: 01/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
The person who sold me a number of items in the store assured me they had a price matching policy. I am being penalized because of the incompetence of a staff member. Before I spent $799 in the store that day, I asked quite specifically about a number of their policies. It seems they do not adequately train their staff people. Again, I should not have to underwrite the cost of their management error. The individual who responded to you only reached out to me after I also posted my complaint on social media. He had no intention of helping resolve this issue, despite his claim
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
****** *******
Initial Complaint
Date:12/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They sold a defective GPU and are refusing to accept a return even though the return was requested within the return period. They claim they require the original packaging.Business Response
Date: 12/18/2024
Complaint ID ********
B&H Order# *********
The B&H Return policy indicates that the original packaging must also be returned or the customer may be subject to a minimum 15% restocking fee and this was also communicated with the customer. However, B&H would like to extend a one time courtesy to the customer and would accept the return without the original packaging and there will be no restocking fee. I have already e-mailed ****** ****** separately with the offer and awaiting confirmation.
******** ****
B&H Photo-Video
Initial Complaint
Date:11/20/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I returned a defective monitor and it was delivered on Nov 1, 2024 but the company says they dont have it. I used the unpaid shipping label that they provided and tracking shows that it was delivered to their returns **** in their warehouse. I keep being told that either they dont have it or its in a parcel locker somewhere and they do not know when or if they will get it to process the return. This is unacceptable as the monitor is wiorth a lot of money. I would like my refund ASAP please.Customer Answer
Date: 11/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter should be resolved soon.B&H has agreed to issue the refund soon. I am therefore withdrawing my complaint.
Sincerely,
******* *****
Initial Complaint
Date:11/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
42 items were purchased. Upon receiving items few items were damaged. Returned 19 items back via *** and driver signage of all 19 items received. B&H claims than 4 items went missing. No refund was given back to my credit card.Business Response
Date: 11/19/2024
Complaint ID ********
B&H Order# *********I have reached out to the customer via e-mail and am currently working with ***** regarding this issue.
******** ****
B&H Photo-Video
Initial Complaint
Date:11/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have purchased an ***** Homepod from B&H online on September 23, 2024. The price was $279 before taxes. At the time of purchase, and also few weeks after, the ******* was advertised on the website under "key feature" to include a 6 months subscription to Apple Music. That was also written on the papers included in the box when I received the item.Since there were no instructions on how to get the subscription, I first called B&H on Oct 13 and upon discussing the issue with the customer service over the phone, they confirmed it was supposed to be provided with a subscription code and their Operations will call me back the following day (October 14) to resolve the issue. They never called and I followed up with an email on November 3 (they were closed and could not even send emails from October 20 to October 27). They responded that this was "misunderstanding" and the promotion is directly with *****, it is for 3 months only and only for new ***** subscribers. I went back and forth with them in emails , I told them I bought the product based on that promotion and if they don't honor it, this is false in advertising. After that, they stopped responding. Note that their website now has changed to have 3 months subscription to *********** as new subscriber.I request that they adjust my billing charges to provide the amount of covering 6 months subscription to Apple Music, which is for a total of $65.94.Business Response
Date: 11/13/2024
Complaint ID ********
B&H Order# **********The Apple Music promotion is only offered by ***** and not by B&H and is also only for new Apple Music subscribers. The typographical error has been amended on the B&H website. Per B&H's website Terms of Use which can be found at the bottom of the website...
*********************************************************************************************
"Access to and use of this site are subject to the following terms and conditions and all applicable laws. Please review these terms and conditions on a periodic basis, as they are subject to modification, alteration, or update at any time and at the sole discretion of B&H. If you do not agree to any term or condition, you should not use this site."
"ALTHOUGH REASONABLE CARE HAS BEEN TAKEN WITH REGARD TO THIS SITE'S CONTENT, B&H DOES NOT WARRANT OR REPRESENT THAT THIS SITE'S CONTENT IS ACCURATE, COMPLETE, OR UP TO DATE..."
B&H would not be able to accommodate the customer's request.
******** ****
B&H Photo-Video
Customer Answer
Date: 11/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[They said that it was a typo when they have the promotion at 6 months, and since then it was corrected. Neither of these facts are relevant to my claim, and again, I purchased the Homepod from them and not other place because of the 6 months promotion advertised.]
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
******* ****
Business Response
Date: 11/18/2024
********* ** ******** *** ****** **********
We do apologize for the customer's inconvenience but unfortunately B&H will not be able to accommodate the customer's request due to reasons from the previous message.
******** ****
B&H Photo-Video
Customer Answer
Date: 11/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[They offered nothing but a "sorry for the inconvenience". ]
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
******* ****
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