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Business Profile

Physical Therapist

Theradynamics Physical & Occupational Therapy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Physical Therapist.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/03/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2024-05-30:- I went to Theradynamics for an initial consultation regarding physical therapy for my wrist. I did not return for follow up sessions/appointments (i.e. this was my only appointment). During my visit, they kept asking me to sign a form that states what services I received that day. I kept refusing as it read like I should sign it after receiving services where they would check which services were provided. Eventually, I signed it because it was awkward. Note, here the form was not filled out on the physical therapist side (i.e. services that I would receive were not checked).2024-06-14:- I received bill for service received on 5/30. The invoice only has a description of "Service". - I send an email to ************************************ asking for clarification. - I receive an email back with the same invoice.- I explicitly ask for exact services and CPT billing codes.- I receive another email with itemized services received. I notice two lines that I have questions about: 1) SELF CARE MNGMENT. I was not sure what this entailed. 2) THERAPEUTIC EXERCISES. I believe this to be a billing error as I did not perform or was not prescribed exercises in my session. It was an initial consultation and evaluation. The physical therapist even said that next time we will start doing exercises. - I respond to the email asking clarifications about the two items above, and do not get a response 2024-06-20 - Still no response. I send followup email.2024-06-24 - Still no response. I send followup email.2024-06-28 - Still no response. I send followup email.- I received a bill

    Customer Answer

    Date: 07/28/2024

    Better Business Bureau:

    At this time, I have not been contacted by Theradynamics Physical & Occupational Therapy regarding complaint ID ********.

    Sincerely,

    ***************

  • Initial Complaint

    Date:03/18/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To treat an arthritic knee Theradynamics said an evaluation would be required. I had the evaluation and a physical therapy session was scheduled. I underwent the physical therapy which didn't really help and decided not to continue with them. I paid them $40.00. Now their claiming I owe them an additional $40.00 for the evaluation which I was never told about beforehand. They charged $259.12 and my insurance paid them $219.12 which wasn't enough for them and haven't stopped sending me threatening letters to pay them $40.00 or risk harming my credit. Also, they got more money from my insurance for the physical therapy visit. I'm getting tired of their harassing me and threatening me my credit will be ruined..

    Business Response

    Date: 04/15/2024

    Hi, ************************- Patient had a $40.00 copay, completed 2 visits, only paid for 1, has an accurate outstanding balance of $40.00 - She only paid for 1 out of the 2 visits, 

  • Initial Complaint

    Date:03/07/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i received physical therapy from Theradynamics and paid a co-pay each visit. The Physical therapist won't see you for your appointment until your copay is received by the front desk. I have receipts for every payment.I continue to get statements from the company despite them confirming receipt of all payments. I have tried to call the two numbers for Billing they offer on their website and the statement I received in the mail. I cannot reach anyone on those numbers and have left my number to be contacted, to no avail.I did receive an email from their Billing employee on January 16, 2024 (see below) but am still recieving statements indicating $40 balance and stating next step is to send to a collection agency. I have requested via email over 10 times for this to be corrected, again to no avail.*** Fan *************** <**********************************>Tue, Jan 16, 12:40PM to me **** ******** **** ** **** *** ****************** ******* **** *** ** *** *** *** ************* ** ************** **** ** *** ***** ****** **** ** ************* **** * ********* **** ** ******* *** **** ******* ****** ********** *** **** ** ***** *** *** ** *** *** ******** ** ************** ****** *** ** **** ** *** **** *** ********* ** ******** ***** *** *** **** * ***** *** ******** ********** ******* ** ** *** ******* ********** ************* ************* ****** *** ********* **** ** ********************************** ** ************************

    Customer Answer

    Date: 04/01/2024

    At this time, I have been contacted directly by Theradynamics Physical & Occupational Therapy regarding complaint ID ********, however my complaint has NOT been resolved because:  I didn't want this to continue given the number of emails and mailers I was receiving, i paid the $40 they claimed I owed.  The billing department kept giving me different explanations, when i addressed one date they said I owed for by providing a receipt, they then came back to say i owed for a different date.

    I do hope you look into this for the benefit of others.  Again, i didn't want to deal w/ a collection agency over $40, so just paid.

     

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    *******************************

    Business Response

    Date: 04/15/2024

    ********************************-The patient had an outstanding balance of $40.00 for an unpaid copay. According to the notes in the *** from a back-office billing representative named *******************, the patient was initially informed that the bill was sent in error. However, after further review, another back-office member confirmed the accuracy of the bill and explained this to the patient. The patient made payment on 3/11/24, please advise how can we help?

  • Initial Complaint

    Date:09/28/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business continually makes medical appointments for "therapy sessions" that I didn't schedule and call with reminders of the appointment. I'm sure they are charging my insurance company, I have informed them via voice mail, since the never pick up or call back as they say they will, that they are to cease making appointments, and take me off their call list, and the continue to make appointments that I have not made. I recently received a bill for ***** from them when I only have a 20 dollar co-pay which I paid the second time I used the service.

    Business Response

    Date: 10/13/2023

    Dear *******, 


    Thank you for bringing *************************** complaint to our attention. We appreciate your efforts in ensuring effective communication between our organization and our patients.

    Regarding the complaint letter from **************, we acknowledge that the letter was dated September 28, 2023, but was received by our office on October 6, 2023. We apologize for any confusion caused by this delay in receiving the complaint.

    We have addressed ****************** concerns and had a conversation with him to gain a better understanding of the situation. According to **************, he was confused about the initial evaluation fee of $50. However, during our conversation, he mentioned that he had spoken to his insurance company, and they confirmed that the copay fee for the initial evaluation was accurate. We have clarified this with him to ensure that he understands the billing process properly.

    Furthermore, ************** expressed his concern regarding potential charges for missed appointments. We have confirmed with him that our organization does not have any penalties or charges for missed or canceled appointments. We take pride in maintaining a patient-friendly policy in this regard.

    We appreciate your efforts in addressing the concerns raised by **************. If there is any further information required from our end to resolve this matter, please let us know. Our team is more than willing to provide any necessary documentation or assistance.

    Thank you for your attention to this matter, and we look forward to working with you to ensure a satisfactory resolution for ***************



    Regards, 
    *******************************,
    Outpatient Regional Manager 

Theradynamics Physical & Occupational Therapy is NOT a BBB Accredited Business.

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