We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Portrait Photographers

Kramer Portraits NY LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Portrait Photographers.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/28/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I won a $2500 portrait session and 11x14 complementary picture of my fianc and I but was pressured into spending over $3400. I called back less than 24 hours to explain that I would like that money refunded. I did not even signed the credit card approval form.

    Customer Answer

    Date: 10/28/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,
    ****** *****



     

  • Initial Complaint

    Date:09/07/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Kramer Portraits selected us to participate in a project for "Fur Families" portraits. I explained that we recently lost our family pet, and would love to be considered for the project with our new puppy, who brought a lot of hope to my family after ******** passing. We scheduled a photo shoot, out of pressure, when we were cut short, we did arrive early but werent given the amount of time promised, and most importantly, as confirmed by ******, ***** and *******, we were going to get our booking deposit back in full. They told us our story highlighted their project, We were bullied to the point of tears to try purchase more than we were awarded as the prize.They are using misleading and false advertising and their sales team is completely out of line. We received nothing and are owed money. On their website they have the BBB Icon with a false rating of an A, when on this website they are given a c+. On other review websites, there are multiple stories that match mine.

  • Initial Complaint

    Date:05/09/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction 5/5/2022 I was told I had won a contest. Which I then had to pay 200 dollars to reserve. When I got there everything was nice until we started reviewing the pictures and they very much so pressured us into spending over **** dollars on top of the $2500 gift certificate I had won when we went into the room to review the pictures that were taken there was a trainee who placed her chair in front of the door and sat there the entire time which made us feel as if we could not leave without making a decision to spend money. When I received the email stating I had won, there was NO indication that we had to purchase other prints. This contest that they are running is EXTREMELY misleading and I would like EVERY ***** I paid to them back. We felt swindled when we left and there is a charge in the invoice that we did not ask for and we still owe money I am extremely disappointed. There should be indication of how much these portraits cost BEFORE expecting the contest winner to pay to reserve their prize.

    Customer Answer

    Date: 06/10/2022

    Better Business Bureau:

    At this time, I have not been contacted by Kramer Portraits NY LLC regarding complaint ID ********.

    Sincerely,

    *********************************

Kramer Portraits NY LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.