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Business Profile

Product Sales

Colgate-Palmolive Co.

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Colgate-Palmolive Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Colgate-Palmolive Co. has 10 locations, listed below.

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    Customer Complaints Summary

    • 30 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******* continues to sell the *** Adult Smart Battery toothbrush but intentionally does not restock the replacement heads making this large purchase single use. I'd like a full refund for the cost of the toothbrush or a replacement toothbrush where they properly stock replacement heads

      Business Response

      Date: 03/12/2025

      Hi ** ***************** you for giving us the opportunity to respond to your complaint. I understand your frustration at not being able to purchase replacement heads for the Hum toothbrush you purchased. Unfortunately, we no longer manufacture that brush and therefore supplies of the replacement heads is limited. As our Representative told you, our ******* 360 Sonic Floss Tip Replacement Brush Heads fit the Hum brush. I also have been able to obtain one package of Purple Hum heads which we will mail to you along with two packages of the 360 heads. Hopefully, that will give you enough stock to last for a year. We apologize for the unpleasant experience and will certainly let our brand team know of the inconvenience this situation has caused you. 

      Sincerely yours,

      **** ******

      ******** ***** ********************* * **********

       

    • Initial Complaint

      Date:01/24/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******* released a promotion offering $10 rewards for spending $30. I participated and submitted a receipt from *******. Its a clear and genuine receipt, never altered in any way. However, my submission was rejected with the reason "APPEARS_ALTERED." This is ridiculous and unacceptable. Theyre just using excuses to deceive consumers into making purchases.

      Business Response

      Date: 01/28/2025

      Dear *** **************** you for giving us the opportunity to investigate your situation. It appears as though there may have been some challenges uploading your receipts as we received several duplicates which caused the problem. Our team looked into it and confirmed the appropriate amount of points have been awarded for valid submissions. I also believe you spoke to our support team on Friday and they confirmed this for you. We apologize for any inconvenience this may have caused and if you should have any additional issues please visit ******************************************************* to reach us directly. 

      Sincerely yours,

      **** ******

      ********* **************** * ********** 

      Colgate Palmolive

    • Initial Complaint

      Date:01/10/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi, ******* has been sending me email marketing campaigns without my consent. I've never visited their site, made direct purchases or opted into email. I started receiving emails on 10/4/24. I had no intention on clicking on any links within the email not even the preference center or unsubscribe because I never opted in. I wanted to understand how this happened, so I reached out to their customer support team. I was concerned someone was using my personal information and opted in somehow. This is the response I received --Hi KC,Thank you for reaching out to us. We want to apologize for the inconvenience. We went ahead and unsubscribed you from our marketing emails. Also, please be sure to unsubscribe from the emails on your end as well. After you have completed these steps, please allow ******************************************If they continure, please be sure to back out to us. If you have any further concerns, please text us or reach out through any of our live channels here ***************************************** (Monday through Friday from 9:00 a.m. to 5:30 PM EST).--- Unfortunately, I was still receiving emails after that 72hr period. I reached out again. Letting them know I received another email on October 20 at 11:21a EST. I then made a formal request:"I am formally requesting any data you have for me. I'm also requesting to understand the time and date my email address was opted in to receive communications as I have never opted in on your site or willingly sought to receive emails from Colgate.."The person who responded was of no help The didn't provide data at all and told me to click the ubsub link in email. I just started receiving emails AGAIN this week on 1/6 & 1/9.

      Business Response

      Date: 01/17/2025

      Dear *** *************

      Thank you for giving us the opportunity to correct this mistake. I personally worked with our Information Technology team to ensure your email address was removed from all future marketing communications and as an extra layer of protection, we are working to ensure your information is deleted from all of our systems. I apologize for the breakdown in communication on our part and again thank you for bringing it to our attention. 

      Sincerely yours,

      **** ******

      ********* ***** ********************* *** **********

      Customer Answer

      Date: 01/26/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ******* ******



       

    • Initial Complaint

      Date:05/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an Overnight Whitening pen and it burned my lips and gums. So I called the consumer help line and was told I would receive my money back. So they issued me a check(# ********) on March 7, 2024 in the amount of *****. This check bounced. I contacted them and they did apologize, said it happened to numerous people and said they would send out a new check. That check(#********) was issued April 23, 2024 for the same amount of ***** and it also bounced. I want my money or I will seek legal actions for Deceptive Trade Practice.

      Business Response

      Date: 05/15/2024

      Hi *****************, 

      Thank you for giving us the opportunity to make this right. Hopefully, you received the detailed message we left you yesterday. Unfortunately, as you noted, we are currently experiencing an issue with check processing and we want to make sure you get the reimbursement you were promised. Please call us back at ************** so we can take care of this for you. If you refer to your case number, **********, it will help us expedite the conversation. Again, we apologize for the inconvenience and hope to connect with you soon. 

      *********************

      Director, ************* & Experience

       

    • Initial Complaint

      Date:05/13/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a defective ******* optic whitening pen. The company stated they would issue a refund check for the product. I received the check and it was unable to be cashed by my bank due to an issue with the check on colgates end. They issued and again, this check is unable to be cashed and was returned by my bank.

      Business Response

      Date: 05/14/2024

      Hi ***************, 

      Thank you for giving us the opportunity to make this right. Unfortunately, we are currently experiencing an issue with check processing and we would be happy to make sure you get the reimbursement you were promised. We will be reaching out to you directly to make this right. Or if you would like to follow up, please call us at ************** and we will take care of this for you. 

      Thank you again and we hope to connect with you soon.

    • Initial Complaint

      Date:05/03/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Their hum electric toothbrush causes pain to my gums and the travel case is useless! ***** from customer service was useless! Now they want to go into the garbage can and find my packaging for a serial number!

      Business Response

      Date: 05/03/2024

      Dear ****************,

      We are sorry to hear you had a problem with our hum electric toothbrush. Hopefully, you received our email today which said we would be happy to reimburse you, all we need is a copy of your receipt and your mailing address. Please click the reply link in our email and we will take care of that for you. 

      Thank you.

      *********************

      Consumer Care & Experience Director

      Colgate Palmolive

      Customer Answer

      Date: 05/21/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***************************



       

    • Initial Complaint

      Date:03/22/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      COL****** I placed this order on colgatr website and still didnt receive a refund for this as I didnt receive the package

      Business Response

      Date: 03/22/2024

      ********** has contacted us concerning this issue on the afternoon of 3/20, The package was confirmed delivered to the front desk of the address provided .  We had informed her that we are investigating the situation and would respond to her shortly.  I will expedite the investigation and our Consumer Affairs team will contact her with a resolution.

    • Initial Complaint

      Date:07/14/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On or about July 11, 2023 ******* released an update to the hum Toothbrush android app. This update caused loud distracting and annoying tones when brushing my teeth.I attempted to contact ******* on July 11, July 12 and July 13.Since ******* does not allow email support I attempted to contact them by phone. After 15 minutes with no answer I switched to text message SMS support. Developer support DOES NOT REPLY.Support was not able to offer and assistance other than to remove and reinstall the app. THIS DID NOT RESOLVE THE PROBLEM.At this point I restored the previous version of the app. This resolved the app sounds but now I have LOST ALL POINTS AND DATA. This equates to about 700 points or $7 credit in their online store. SUPPORT ASSURED ME THAT I WOULD NOT LOOSE ANY DATA 1) Seeking restoration of all data and points 2) Fix the bug in the current app, version ****, so that the sounds are OFF and DO NOT OVERRIDE phone volume or do not disturb settings 3) Credit to ******* store due to ******* CREATING THE PROBLEM

      Business Response

      Date: 07/14/2023

      While we do have phone, email, chat and SMS support I apologize if there was difficulty contacting us.  I will have a representative reach out to you directly to discuss the issue.

      Customer Answer

      Date: 07/14/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

       

      NO RESPONSE of any kind was received from *******.

      The issue has been absolutely tied to the app update a few days ago.  The app developer does not reply.  Now it seems that ******* does not respond either 

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *****************************




       

      Business Response

      Date: 07/19/2023

      Our team has been in contact with the developers, which have responded yesterday and have requested some further information.  A Consumer Affairs representative will reach out to you today to provide an update.

      Customer Answer

      Date: 07/19/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      However the issue is still under investigation and I will attempt to send the log after brushing this evening.

      Sincerely,

      *****************************



       

    • Initial Complaint

      Date:05/03/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a ******* toothbrush & after one week of use the brush is falling apart.I only paid $3.00 but a product should last longer. Thank you

      Business Response

      Date: 05/03/2023

      Colgate Palmolive has a 100% satisfaction guarantee!  I will have our consumer affairs team reach out and coordinate a replacement.  In the future please feel free to reach out to us directly at
      ************** or visit our contact ** page to email or chat with us:  *******************************************************

    • Initial Complaint

      Date:04/03/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I heard about the Colgate Palmolive's Fabuloso Recall from Target's email on Feb 16, 2023. I tried to reach the company directly and wrote them a message on their website. . After 1 week of not hearing any response, I disposed of the 3 Large Bottles that I owned for fear of contamination. I subsequently tried to call them and when I did on Feb 24th; spoke with ****. Not only was ***************** with me explaining that my bottles were NOT affected by the recall..... He refused to address the fact that since I did not hear from Colgate Palmolive in more than a week I disposed of the product. When I asked about potential reimbursement due to the lack of correspondence and the fact that I feared contamination.... He abruptly said no and then hung up the phone on me. Wow!!!! A Recall, and ZERO **************** to go along with Hanging up on me..... Hence this complaint.

      Business Response

      Date: 04/17/2023

      We have been in contact with ********************** and have provided a reimbursement check and full value coupons to resolve the situation. 

    Colgate-Palmolive Co. is BBB Accredited.

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