Business ProfileforPenguin Random House

I signed a contract with Penguin Booksellers on 3/3/2023. *******************, ************* Services, signed for Penguin. I was to receive "***************** ******** services to include interior layout, book cover, full edit, formatting & proofreading. Also ********************** setup, E-book creation and distribution in platforms including Amazon, ****** and *****, Goodreads, Kobo, ******** books, Apple Books, ****** Books, and Chapter. Also to be included were paperback distribution, publishing imprint creation, promoted publishing for 3 books, and complete compliance with publishing guidelines and 20 free printed copies. For those services I paid them $2,189 US. dollars. I was assured the project would be completed within three months. To date, nothing has been completed and only one of my books, which were written as a sequence, was "worked on." I would receive a submission from them about every 20 to 25 days and I always responded with my decisions within twenty-four hours. By July it had become evident people from ***** who had taken US names and were quite fluent in English were assigned to my project. They must have been working on other projects at the same time to be so slow and often had lost continuity. Then I began to get calls from new sales people with pitches to sell me very expensive promotion packages. I said I wanted to see if they could perform the services I had already paid for and declined. Then a new person was assigned who seemed to be trying to find out why things were going so badly but after a while even he disappeared and I haven't heard from him in weeks. I rechecked reviews and saw quite a few dismal ones. It seemed that even if a product was produced it was on such cheap paper and clearly low quality that the result would not be marketable. I saw that I had been taken for a substantial amount of money not to mention the time and effort I have expended trying to work with them. I advise writers to avoid this company.