Business ProfileforSimon & Schuster, Inc.

I haven't been able to log into the Pimsleur website or the app for several months. When I log in with ******* it just hangs. I tried to resolve the issue and was unable to. I tried to cancel the service, but it never got canceled. Of course, Pimsleur/Simon and Schuster claims they "have no record" of that request. But you can certainly verify when the last time I logged into my account was. After they charged me their recurring fee on July 7 of this year, I noticed the charged 10 days later and tried to call to get the refund since I hadn't been able to use the app. They said they have a "24 hour" return policy. 24 hours? Seriously?? Yet the company doesn't send out an email to say, "hey, thanks for being a customer for a year...you're subscription is about to renew." Nor do they send an email that says, "thanks for you loyalty, here is a receipt for your latest subscription." No, they just expect you to monitor your credit every single day for charges. And despite being a single parent and disabled vet in financial hardship, the billion-dollar company has elected to stick to their guns and keep my $200, no exceptions.