ComplaintsforA360 Media LLC

• Initial Complaint

  08/01/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I subscribed to the National Enquirer magazine in mid January. To date I have not recieved any magazines. I sent in a check for $44.20 which was cashed. Just this last week I recieved another **** from them asking me to renew. Again, I've not received any magazines in the past 6 months.

  Business response

  08/09/2022

  Thank you for your email.
  
  According to our records, there was an active subscription to National Enquirer that was received and processed on 2/1/22 for 26 issues. This account started with the 2/28/22 issue and expired with the 8/22/22 issue and is no longer active. Delivery method for this address was hand delivery to subscribers front door. We have no record of this subscription being undeliverable. 
  
  We have requested a refund for this subscription, which you should receive in the form of a check in 2-3 weeks. Please disregard any renewal notices you may receive.
  
  In the future, please reach out to customer service at ****************************** or ************ with any questions and we will quickly find a resolution.

• Initial Complaint

  05/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have had nothing but problems with my subscription to Soap Opera Digest. It is continually late or I don't even receive my order. I can't get through to any one when I call the phone numbers i find on a web search. They just dont seem to want to fix problems but have no problem taking my money.

  Business response

  05/12/2022

  According to our records, you do have an active subscription to Soap Opera Digest. It does look like you contacted **************** in Feb so I am not sure why you feel you can't find out 800#. It is ************** and it is answered 18 hours a day.

  In terms of delivery, we mail every issue each week with the ***** For some reason, they continue to have problems processing the magazine in a timely manner. This is a problem at their Processing plant in NJ, not on the local level. We are in contact with them but continue to have problems.

   

  I will have your subscription extended for another 8 issues.

  Please contact customer service if you need any other information
  

  Customer response

  05/17/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  04/29/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  In January 1/2022 I ordered a one year subscription for Star Magazine, which abruptly stopped on 4/1/22 would like to be reimbursed for 8 months.

  Business response

  04/29/2022

  Thank you for contacting us.

  We will process your refund request.

  Your account was put into suspended service due too the **** contacting us at least 2 times that your issues were not deliverable as addressed.

  Please allow 4-6 weeks for refund to be processed.
  

• Initial Complaint

  12/06/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I ordered Girls World Magazine (1 year/6 issue subscription) for my daughter through an organization's sale on 10/20/21. It stated 6-8 weeks for 1st issue. On 12/4/21 we received FOUR magazines from them (the August '21, October '21, November '21, and January 2022 issues-see bottom right corner of pictures). The label on her subscription says it is over 5/2022, which would mean 2 more magazines March/May). I expected her to get magazines beginning whenever they could start (6-8 weeks from order time) and continue over the next year - not OLD news/articles, etc.). I have never received back issues of a magazine during a subscription. I have not found any customer service contact information to help get this resolved - only link is for ordering site which does not resolve magazine issues.

  Business response

  12/06/2021

  Thank you for your email.
  
  The Girl's World Magazine Customer Service number is easily found by Google search. It is ###-###-####.
  
  It is standard policy  for most magazines that if back issues are available, they are sent to start a subscription.
  
  But per your request, we will extend your subscription by 3 issues.
  
  If you have any additional questions, feel free to call the 800#.

  Customer response

  12/06/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******** *********

• Initial Complaint

  11/03/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have not received my National Enquirer magazine for the last three weeks. They have always been erratic but now I am not getting what I am paying for. There is no way to contact them on their website; only the option to auto renew the magazine.

  Business response

  11/03/2021

  The National Enquirer is being printed and mailed at the same time as we always have.

  Any delays are due to the **** not processing our mail in a timely manner. This has nothing to do with your local post office. It has to due with delays at their processing plants.

  There is a link for our on line subscriber service site on the web. you can also contact us at  **************
  

• Initial Complaint

  10/14/2021

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I subscribe to the following six magazines: (1) Globe, (2) National Enquirer, (3) National Examiner, (4) OK, (5) STAR and (6) US Weekly. Up until June 7, 2021, **** delivered these magazines to my mailbox, and the service was satisfactory. In early June, the delivery method for all these magazines with the exception US Weekly was changed from **** mailbox to door delivery. At that time delivery of these five magazines ceased and none have been received in the past four months. This equates to approximately ninety (90) undelivered issues of these weekly magazines. Despite my many telephone, email and **** mail complaints that have advocated returning back to mailbox delivery the same as US Weekly, A360media has not taken any actions to do so. I am at a loss to understand A360media’s failure to acknowledge and correct this problem. The solution is obvious! As I have requested in the past, return these magazines back to the former **** mailbox delivery method the same as US Weekly.

  Business response

  10/14/2021

  I have contacted the delivery company to find out why they are not being deliverd.

  Per your request, I will have them switched back to the ****.

  It take about 4 weeks to switch back.

  I will also have your subscriptions extended 12 more issues. They were previously extended for 6, so that is a total of 18 issues.
  

  Customer response

  10/16/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. The response is satisfactory providing that the corrective actions cited are implemented expeditiously for all five (5) magazines.
  
  Sincerely,
  
  ***** *******  
  
  
   
  
  

• Initial Complaint

  09/07/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have had issues with my Us Weekly magazine subscription for over a year either arriving late or never.now anytime I call Us Weekly to complain nobody helps and the supervisors in this company are incredibly rude they interrupt you they talk over you they scream and they are horrible they have verified my address it is not my address I get my people magazine weekly every single time on time I get all my magazines on time I have not received the last three issues of Us Weekly the only thing that they have offered is to extend my subscription but there’s no point in doing that if I don’t get my magazines-they also will only send me back issues that won’t come until a month later which doesn’t make any sense because I don’t want August 30 issue on September 30 I have called several times no one seems to care. This only happens with us weekly it is absolutely ridiculous I’ve been a paying customer for almost 20 years I want someone to contact me to fix this issue already!!!!

  Business response

  09/07/2021

  I have reviewed your complaint and your account information.

  The customer service department when it comes to delivery problems has only a limited number of actions they can take.

  They can confirm your address, which they did. They can extend your subscription for missed issues, which they did by extending by 5 issues.

  They can send back issues if available, which they also did.
  

  US weekly is being mailed to you each week. There has been no breaks in your service. Once it is in the mail stream it is up to the **** to deliver it by their delivery standards.
  

  Early it the year, due to COVID, the **** was in really bad shape in delivering mail on time. They are much better now. Any delays by the **** are usually NOT on the local level. They are at the processing plants further up the line of mail processing so your local delivery unit I am sure is delivering it when they get it, the problem is they are not getting it on time to deliver from the processing unit. Every magazine has different distribution plans so comparing delivery is not an Apple to Apple situation.
  

  To try to help with delivery, I will report your problem to my contact at the ****. I will also extend your subscription another 5 issues.
  

  Customer response

  09/07/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   This doesn’t resolve anything what I’ve already heard before. Covid has zero to do with this and not one of my other magazine has been affected. This is a problem with YOUR magazine only . extending my subscription is great but  doesn’t help if i don’t receive the magazines in the first place. Getting back issues a month later defeats the purpose of getting them weekly . I’ve already mentioned this in my original complaint. Not interested in getting the august 30th issue on sept 30 . Makes no sense. If you’re customers are not receive their issue( and based on this site there are many who arent ) u need to offer compensation or at the very LEAST resend the missed issue right away not three weeks later. No one wants a month old magazine . The customer service at your company needs a major improvement. There is clearly a mailing issue and u need to figure it out 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ******  
  
  
  
   
  

  Business response

  09/28/2021

  Unfortunately, we have nothing more to add to our answer to this complaint.

  The magazine is being printed and mailed on time each week. The **** has it in their processing facility to deliver it to this customer on time.

  We monitor the mail in New York City and as I mentioned, earlier in the year, the **** was not processing mail in a timely manner due to COVID, they are now doing better. We are not seeing major delays in delivery at this time in NYC. Also, unfortunately the **** announced service cut backs starting Oct 1st. You can check the news for that annoument. These cut backs may result in further delays in delivery that are beyond our control. If you are not happy with the service, you can always call our service Dept. to cancel.
  

  Customer response

  10/01/2021

  Better Business Bureau:
  
   Whoever is responding to  lthis (weeks later might i add)  has been no help and needs to stop blaming **** for me having problems with this magazines delivery for almost  TwO  years, espeixqlky when I’ve mentioned several times this happens with  no other magazine. That being said,  I took matters into my own hand and spoke w the director at this company who has assisted me in getting my issues and fixing the problem
  
  Sincerely,
  
  ****** ******
  
  
  
   
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩