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Business Profile

Magazine Publishers

EB Golf Media LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Magazine Publishers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/04/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Apparently in 2022 I had a subscription to GOLF Magazine.On 6/29/23, it was renewed and my credit card was charged $39.99.I called them on 7/31/23 and was told they would promptly issue a CREDIT to my account.As of today this has not happened. Therefore, I called again and asked for a supervisor. I spoke to a "******" who proceeded to tell me that the prior call was documented stating that the *** provided me with an expiration date & nothing to do with cancellation.This is an outright lie. I proceeded to tell this "Supervisor" that I wanted a ************ said that I had to contact "Insider Golf" via email; and that they have not provided her with a phone number.This is outrageous, unprofessional, and has to be close to an illegal practice.I want an IMMEDIATE refund of the $39.99 that was charged to my credit card.

    Customer Answer

    Date: 08/24/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***************************



     

  • Initial Complaint

    Date:03/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I noticed a while back I was not receiving Golf Magazine any more (last issue 2022 Jan/Feb). Did not think much of it at first, because the company reduced to 11 issues a year (combining months)I called and spoke to a ******** subscription is through May ****. He verified and would start sending again.Have not seen an issue. Talked to him about a month ago. I have sent messages via ****************** and email. The responses are 0, which is very shocking in *****************.#1. would like a response from Golf Magazine.#2. Would like my issues extended through **** to make up for lost time #3. Would like my past 3 issues sent (which they can do, supposed to do, and still have not done)

    Customer Answer

    Date: 04/10/2023

    Better Business Bureau:

    At this time, I have not been contacted by EB Golf Media LLC regarding complaint ID ********.

    Sincerely,

    ***********************

EB Golf Media LLC is NOT a BBB Accredited Business.

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