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Business Profile

Magazine Publishers

Soho Publishing Co.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Magazine Publishers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/17/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased 3 books on their Vogue Knitting Website on January 15, 2023 for a total amount of $63.62. One of the books purchased was out of stock, so they did let me know it was out of stock and that I would be refunded that amount. On January 17, 2023, the amount of $63.62 was taken, which is the full amount of the order, but because one book wasn't available the order should have been only $38.65, and I am due a refund of $24.97. I have called them several times, left several messages, because no one ever answers the phone. No one has returned any of my calls and I have not yet received a refund, although they have acknowledged by email receipts that they are aware that I am due a refund of $24.97. Sometime last week they issued a refund of +$0.00, that's how it was listed on my account. All I want is the refund that is due. Basically they knowingly and purposefully stole money from me.

    Customer Answer

    Date: 02/24/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *********************



     

  • Initial Complaint

    Date:01/05/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have made electronic purchases of patterns in the form of PDF files from vogue knitting. I recently tried to access them from my account but was unable to do so. Vogue knitting has changed their website and has asked customers to create new accounts. I would like my past purchases. I have tried contacting them but no one responds to my emails or returns my calls

    Customer Answer

    Date: 01/30/2023

    Better Business Bureau:

    At this time, I have not been contacted by Soho Publishing Co. regarding complaint ID ********.

    Sincerely,

    *********************

Soho Publishing Co. is NOT a BBB Accredited Business.

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