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Business Profile

Magazine Publishers

Sports Illustrated

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Magazine Publishers.

Complaints

Customer Complaints Summary

  • 41 total complaints in the last 3 years.
  • 30 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/20/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Attempting for 15 Months to cancel a reoccurring magazine charge and unable to get through to anyone who has the authority to do this

    Business Response

    Date: 01/22/2025

    Customer has been contacted. This has been resolved.

    Customer Answer

    Date: 01/23/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ******** *******



     

  • Initial Complaint

    Date:08/02/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Double charged my card now they're disputing they even received a single deposit. I have zero faith in an adequate resolution between us privately and think that as before they will delay months before rectifying anything

  • Initial Complaint

    Date:08/02/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want to cancel the renewal of my automatic renewal on my subscription. I too, have contacted numerous numbers given, spent over an hour calling & researching how to get ahold of them, emailed them at the appropriate site & have not heard back. They say to call *************. When I call, it gives web sites or tells you where to email & then, HANGS UP! I HAVE emailed & got no answer. Because of this, I will NEVER go with SI ever again! I do NOT want them to automatically renew my subscription or take money.

    Customer Answer

    Date: 08/27/2024

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Sports Illustrated has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    *****************************

  • Initial Complaint

    Date:07/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying numerous times to cancel my subscription to Sports Illustrated and receive a refund on the unused portion of that subscription # **********. To date all requests have been ignored. Please help me obtain my request in a timely manner. Thank You. *********************************.

    Customer Answer

    Date: 08/15/2024

    Better Business Bureau:

    At this time, I have not been contacted by Sports Illustrated regarding complaint ID ********.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:07/02/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Mailed check to Sports Illustrated Kids to renew subscription for 100 copies for each released magazine for one year. Mailed check on 12/26/23. Check in *** of $1604 was cashed on 3/6/24. I have proof from my credit union. Sports Illustrated was sold to ************ in March I believe. Have not been able to reach them by mail, phone, or email. I Sent several emails. I have not received any issues of Sports illustrated Kids even though my existing subscription had not expired. I ************** letter to ******** address on May 22nd certified mail. They recd it May 28th. Frustrated that I cannot reach anyone. They have my money. I want issues of magazine or full refund. Please help.

    Business Response

    Date: 07/02/2024

    Customer was informed that the next issue of SI Kids will be delivered between 7/20/24 and 7/24/24.  We have remedied the complaint directly with the consumer.

  • Initial Complaint

    Date:06/28/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a subscription to Sports Illustrated and have not received the last two issues (May and June). I have emailed the company six times about this and have received only form letters promising they will contact me in return. There is no phone number to call about subscription problems, only email.

    Business Response

    Date: 07/12/2024

    We have followed up with the customer directly On July 4 2024. 

    Issue should be resolved

    Customer Answer

    Date: 07/17/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***************************



     

  • Initial Complaint

    Date:06/24/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent a check of $75.00 to Sports Illistrated for renewal of my subscription on 11/1/23 ! My bank got the check back on 11/16/23 ! I haven't got a magazine in 2 months . I tried to contact the company which is now run by ************** I never heard from them . This is not the first time this has happened to me by this magazine ! I'm looking for at least my subscription renewed !

    Business Response

    Date: 07/09/2024

    We followed up woith the requester, the issue should be resolved.

  • Initial Complaint

    Date:06/20/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an issue of this magazine more than one month ago and have yet to receive it. I have attempted to contact them several times with no response. The order # is *******.

    Business Response

    Date: 06/20/2024

    Dear BBB & ******************,

    The *********** is sorry to hear about your issue with the Sports Illustrated ************* purchase but you have reached the wrong company.  Our address is incorrectly on the Sports Illustrated BBB page.  You need to reach out to ************ or ********************** (ABG).  Those are the 2 companies running Sports Illustrated now.  Please ask the BBB to move your case over to ************ or ABG for you to get resolution.  The *********** can not provide any information as the company does not have the right or access to any customer data or orders.  That screen shot is not from an *********** website it is an ABG sponsored website.  Once again we are sorry to learn your magazine has not been delivered yet,  but please check with ABG or ************ for more information.  We apologize that the BBB page shows incorrect information.  We are working to have the information updated. 

    Sincerely,

    *******************************

    Head ************ Subscriptions & Operations 

    The ***********

    Customer Answer

    Date: 07/03/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *****************************



     

  • Initial Complaint

    Date:06/12/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not received my Sports Illustrated (SI) ************* subscriptions. Ive already paid for multiple subscriptions through the next couple of years and *** made many attempts via emails/calls/socials to contact anyone from the company to resolve this but nobody responds. *** tried contacting both SI and their parent company, ************ no response at all! Im not sure what to do at this point. Please help.

  • Initial Complaint

    Date:06/10/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The organization did not mailed the May and June issue of Sports Illustrated. In addition, I try to contact them by phone at ************** on June 1 and June 8. Both time they hung up the phone on me. I don't appreciate this time of service at all for a customer who been with the product for over 30 years.

    Business Response

    Date: 06/10/2024

    Dear BBB & *****************************,

    The Arena Group is sorry to hear you are having issues regarding your Sports Illustrated subscription.  Unfortunately this complaint has been routed to the incorrect company.  The Arena Group no longer manages or has any rights or access to Sports Illustrated customer information.  We realize this further delays a response to your issue and are truly sorry for that.  We know this may be frustrating for you.  The phone number you are calling is an old number that is no longer working.  It is automatically disconnecting after the message is played it is not a person answering the call and hanging up.  The Arena Group can not help with this issue in any way.  If you still have not heard back from Minute Media, I suggest you try writing or contacting **************** Group (ABG).  That is the owner of the Sports Illustrated Brand and whom Minute Media manages SI for.  They may be able to help escalate your issue to Minute Media.  There address is *************************************************************************, NY **********  the phone number is **************.  You can file BBB complaints to ABG directly as well.  We hope your issue is able to resolved soon.

    BBB Admin, can you please update the records for Sports Illustrated to remove The Arena Group from the complaint routing and switch it to Minute Media or ABG? By sending these complaints to The Arena Group it only delays a response for the customer to receive real help from the responsible businesses.  I have written to the BBB and asked for this change to be made and it was acknowledged it would be updated but we are still receiving se of these issues.


    Thank you all,
    ***************************** **** ************ ************* * ********** 

Sports Illustrated is NOT a BBB Accredited Business.

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