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Business Profile

Publishers Periodicals

Forbes

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Publishers Periodicals.

Complaints

This profile includes complaints for Forbes's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Forbes has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Forbes

      60 Fifth Avenue New York, NY 10011

    • Forbes

      Forbes Bldg. - 60 5th Avenue New York, NY 10011

    • Forbes

      Forbes.com 90 5th Avenue New York, NY 10011

    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/22/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business is billing my dead father for a subscription he never authorized

      Business Response

      Date: 05/24/2024

      We are eager to assist but require additional information. The email address: ****************** provided is not associated with any account on our system.  Could there be another email address associated with the account?  If so, kindly provide the other email address. Also, it would also be helpful to know if the subscription is for Forbes membership or print magazine.  As soon as we receive additional information we will look into the account.

      Thank you.

    • Initial Complaint

      Date:04/10/2024

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Forbes has continued to charge me unwanted monthly fees. I do not use their service and did not intend to be a subscriber. I have explained this to them and they refuse to refund payments. Their customer service has ranged from elusive to arrogant - especially the message from senior director *****. The only way to hear from them at all is to repeatedly email them every day.

      Business Response

      Date: 04/22/2024


      This customer has been a ********************** membership subscriber since October 2022.The customer contacted us on March 19, 2024, regarding the monthly membership subscription charge.

      They claimed that they had canceled their subscription, and that we keep turning it back on, which is not true, we cannot and would not do. It was explained to them that the monthly membership subscription is non-refundable.  Out of courtesy, we issued two months of refunds but explained that we would not issue years worth of refunds. (See attached cancellation policy)

      Additionally,the customer recently contacted us, again, about receiving our updated Subscription agreement, they inquired to why they received it since they had a canceled subscription.It was explained to them that the notice was a legal announcement, and we were obligated to send the notification to all registered customers regardless of their subscription status.

      Customer Answer

      Date: 05/02/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      Forbes has shown a constant pattern of evasion Their business relies on sticky subscriptions that are hard to cancel. 

      Please let the business know that they can ignore me but the next step will be a suit in small claims court 

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *************************




       

    • Initial Complaint

      Date:08/04/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I deposited $8700 on the Q.ai app on july 14th. Was very unhappy with it and closed my account on july 28th I have yet to receive my money its been a week and will be pursuing legal action if this is not resolved I have sent in all documentation it should not take this long

      Business Response

      Date: 08/18/2023

      Please be advised our team looked into the customer complaint and the funds were not liquidated because it was deemed to be fraudulent.

      Below is the is the response our Compliance team received from Apex.

      ... this is a fraudulent account...Apex's Fraud team to look at this on August 1st when the withdrawal request came in.  This is their response dated August 1st and why the account is restricted:


       


    • Initial Complaint

      Date:04/13/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 27, 2023, I paid $49.99 for the Forbes Unlimited Articles Annual Plan. I am unable to access articles, and instead am promoted to subscribe the the $49.99 membership I already paid for. I have contacted Forbes at least 4 times via email seeking to address this error. Only twice have I received an automated reply serving as confirmation of my email. One on April 6 (Ticket Number *****) and one on April 12 (Ticket Number *****). The email states I will receive a response from the support team within 24 hours, but I have not received a response nor has the company resolved my issue of not being able to access the content I paid for. I expect to be granted access to the digital content I purchased a subscription to and for Forbes to correct the purchase date of my subscription to reflect the date I am actually able to access the content. I have attached screenshots of the membership confirmation email and both ticket confirmation emails.

      Business Response

      Date: 04/18/2023

      Hello *** - We recently migrated our backend subscription to a different platform which may have caused disruption in service that *************************** experienced. We have have addressed the issue. She has access to her subscription now. We have extended her subscription by 2 months for the inconvenience. Regards, *******

      Customer Answer

      Date: 04/19/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***************************



       

    • Initial Complaint

      Date:01/19/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I spoke to an account manager at Forbes *************** requesting a refund and annulment of my membership since it is within the 30day grace ****** yet I never got a confirmation that they would cancel my membership despite speaking to that person and sending multiple emails to their "VIP Concierge". My refund was not processed.I enclosed a screenshot of their 30 day grace ****** policy and a screenshot of when I enrolled which is still within the 30 day grace ******. My enrolment was Dec 27th and it is Jan 18th today.

      Customer Answer

      Date: 01/19/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ************



       

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