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Business Profile

Publishers

Investors Alley Corp.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/23/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2/12/2024 Credit of $297.00 showed up in my charge card activity.2/12/2024 Company charged my card again for $297.00.2/12/2024 Credit of $297.00 was supposed to refund $297.00 taken on 01/30/2024.02/15/2024 I called them to advise of the $297 erroneous charge on the 30th. the gentleman said he would refund the charge.

    Business Response

    Date: 02/23/2024

    The person filing the complaint is correct. We had a problem with our payment gateway and card processor in late January and early February. Some transactions like his were affected resulting in double charges. We will refund him his money.

  • Initial Complaint

    Date:01/17/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Meetup App owned by Alley Corp in ************* charged my credit card $105.37 and I requested a refund on 11/20/23. On 11/21/23 I received an email saying they had refunded the full amount but I'm not finding the credit on any of my credit cards. I have repeatedly asked that they send me the last four digits of the card that the credit card supposedly went back on and they are refusing.

    Business Response

    Date: 01/17/2024

    This consumer has identified the wrong company. We are Investors Alley, publishers of stock research and options trading information. We do not and never have offered a service called MeetUp. The firm the consumer references is AlleyCorp and should contact instead, a small tech start-up located not far from our former office location. We were formerly known as Investors Alley Corp before we were acquired by another firm in late 2021.

  • Initial Complaint

    Date:08/08/2023

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i need the details of their The 36-Month Accelerated Income Plan that they advwertised for-that is why i signed up-but a dozen emails and voicemails go unreturned-i signed *** and paid my dues specifically for this purpose-all the send is the summary-i need step by step instructions as stated in their ad

    Business Response

    Date: 08/14/2023

    **************** spoke with the subscriber the same day that the complaint was filed. The customer service manager walked him through the website to show him where to find the content he was looking for. 

    Customer Answer

    Date: 08/16/2023

     
    Complaint: 20429025

    I am rejecting this response because:I still have not received the requested info as promised

    Sincerely,

    *******************

Investors Alley Corp. is NOT a BBB Accredited Business.

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