ComplaintsforLexisNexis
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/26/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On 8/29/24 with reference Case number ******* Consumer number ******* Lexis Nexis wrote to me to say they could not process my full opt out request because they could not find me.This seems highly improbable everytime someone pays to have a Lexis Nexis report on me, they find me immediately.Putting that to one side, I request a full opt out from Lexis Nexis preventing them from selling my data, and, a full opt out in compliance with California state law and that I am a ********** residentBusiness response
09/28/2024
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.
Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.
If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.Initial Complaint
09/24/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I cancelled the membership with ***** Nexis in February of 2024. The membership provided month-to-month legal services. My account was disactivated and I have not had access to the content since February of 2024. Nevertheless, they keep billing me, even though, I email and call every month reminding that I do not have a membership with ***** Nexis anymore. I understand that it is an outgoing issue with the business and they take advantage of their customer by overbilling. There is no way to reach them out on a phone after you receive the bill. Because your account is disactivated, you are allowed to talk to a customer representative. So it is insoluble. Please help.Business response
09/26/2024
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.
Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.
If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.Initial Complaint
09/20/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am filing a complaint against LexisNexis for failing to respond to a dispute I submitted regarding inaccurate information on my credit report. Specifically, there are unknown and unrelated addresses appearing on my credit report, which I did not authorize or associate with my profile. On [8/6/204], I sent a formal dispute to LexisNexis via certified mail (Certified Mail Number: **** **** **** **** **** **) to address these inaccuracies. Under the Fair Credit Reporting Act (FCRA), LexisNexis is required to investigate and respond to disputes within 30 days of receipt. However, it has now been over 30 days, and I have not received any response or resolution to my dispute. The continued presence of these incorrect addresses on my credit report is a violation of my rights under the ****. This inaccurate information has the potential to harm my creditworthiness, and LexisNexiss failure to respond is unacceptable. I am requesting that the ************************************ investigate this matter and ensure that LexisNexis complies with its obligations under federal law to properly investigate and correct inaccuracies in my credit report. Thank you for your time and attention to this issue. I look forward to a resolution. Sincerely, ******* *****Business response
09/21/2024
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.
Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.
If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.Initial Complaint
09/18/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I REQUESTED MY CONSUMER REPORT AND RECEIVED A LETTER WITH A PIN NUMBER TO ACCESS IT. IT DIDN'T WORK. THE REASON, I AM FILING A COMPLAINT IS THAT I SPENT 6 MONTHS TRYING TO GET MY CONSUMER REPORT IN 2022. I RECEIVED MANY LETTER WITH PIN NUMBERS THAT DIDN'T WORK AND LETTERS THAT MADE NO SENSE. SPENT HOURS ON THE PHONE WAITING FOR HELP. I FINALLY GOT MY REPORT-6 MONTHS LATER. I'D LIKE TO AVOID THE FRUSTRATION. LN NEEDS TO STOP MAKING IT SO HARD FOR PEOPLE TO GET THE INFORMATION IT HAS ON THEM.Business response
09/19/2024
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.
Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.
If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.Initial Complaint
09/16/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Remove the followings accounts from from my ********************** for inaccuracy.The court name in each account is not correct.**** ******* Date of birth ********** Last 4 digits ****Business response
09/19/2024
This correspondence is in response to the complaint LexisNexis Risk Solutions Inc.("LexisNexis") received from the BBB office.
Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.
If you have any further questions for LexisNexis, please contact us by phone at **************.The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.Initial Complaint
09/15/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I requested my report over phone and have not received reports. I AM A VICTIM OF IDENTITY THEFT. I need my report to dispute fraudulent items.Business response
09/18/2024
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office. Please be advised that LexisNexis has carefully reviewed ****** ******** concerns and provided a response directly to ****** ******** via mail to the address provided in this complaint. If ****** ******** has any further questions for LexisNexis, they may contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.Initial Complaint
09/11/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
The bankruptcy information in my credit file is a result of unauthorized use of my social security number and other personal details. These accounts do not relate to anything I authorized or participated in. Additionally, the information on my report does not comply with Metro 2 credit reporting standards. I have evidence to support my case. Again,I did not consent to the sharing of my non-public information, and the reporting of these items is neither fair nor equitable to me as a consumer.The following legal provisions outline my rights as a consumer:15 USC 1681 Section 602 A: Establishes my right to privacy.15 USC 1681 Section 604 A Section 2: Prohibits a consumer reporting agency from furnishing an account without my written instructions.15 U.S.C 1681c(a)(5): States that no consumer reporting agency may include any adverse information that is outdated.15 U.S.C. 1681s-2(A)(1): Prohibits furnishing information known to be inaccurate.Business response
09/12/2024
This correspondence is in response to the complaint LexisNexis Risk Solutions Inc.("LexisNexis") received from the BBB office.
Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.
If you have any further questions for LexisNexis, please contact us by phone at *************. The LexisNexis ***************** hours of operation are Monday -Friday from 8am to 7pm Eastern TInitial Complaint
09/10/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Filed a complaint online with NexusLexus after receiving a letter about my credit *********** homeowners insurance with **********. Several items listed were not accurate, 1. not enough info regarding department store accounts. I have only 1 store account ***** I do not use it has a zero balance for approx 5 yrs, 2. Late payments last 2 yrs I have no late payments last 2 yrs. They responded to my complaint that I must clear this up with the 3 credit reporting agencys they used. I pulled Experian report today credit score 780, all categories excellent, NexusLexus was not on the list for checking my credit. After raising my homeowners 80% last year because of this they raised it another $1,300. I want to know specifically were they got theyre information and I want this fixed or Im going to the ******************** & the newspapers.Business response
09/16/2024
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.
Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.
If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.Initial Complaint
09/09/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
The bankruptcy information in my credit file is a result of unauthorized use of my social security number and other personal details. These accounts do not relate to anything I authorized or participated in. Additionally, the information on my report does not comply with Metro 2 credit reporting standards. I have evidence to support my case. Again,I did not consent to the sharing of my non-public information, and the reporting of these items is neither fair nor equitable to me as a consumer.The following legal provisions outline my rights as a consumer:15 USC 1681 Section 602 A: Establishes my right to privacy.15 USC 1681 Section 604 A Section 2: Prohibits a consumer reporting agency from furnishing an account without my written instructions.15 U.S.C 1681c(a)(5): States that no consumer reporting agency may include any adverse information that is outdated.15 U.S.C. 1681s-2(A)(1): Prohibits furnishing information known to be inaccurate.Business response
09/12/2024
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from the BBB office.
Please be advised that LexisNexis will carefully review your concerns and will mail a response directly to you, to the address provided in this complaint once the re-investigation is resolved.
If you have any further questions for LexisNexis, please contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.Initial Complaint
08/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Dear BBB,I am writing to file a formal complaint against LexisNexis for violating the Fair Credit Reporting Act (FCRA) by failing to provide my consumer report on two separate occasions. The relevant details are as follows:On July 12, 2024, I requested my consumer report from LexisNexis but did not receive it as required by law.Again, on August 6, 2024, I made a second request, and once more, LexisNexis failed to deliver the report promptly.LexisNexis claims they sent the report the day after my requests, but I received only a PIN to freeze or unfreeze my reportno actual report.I spoke with ******* and later with a supervisor named *******, but the issue remains unresolved.Given these repeated failures, I have decided to seek legal assistance to address this matter. I believe LexisNexiss actions are in violation of my rights under the FCRA.I kindly request that BBB investigate this complaint and take appropriate action. LexisNexis should be held accountable for their failure to comply with federal regulations.Thank you for your attention to this matter. I look forward to a prompt resolution.Business response
08/27/2024
This correspondence is in response to the complaint LexisNexis Risk Solutions **** ("LexisNexis") received from your office. Please be advised that LexisNexis has carefully reviewed *********************** concerns and provided a response directly to *********************** via mail to the address provided in this complaint. If *********************** has any further questions for LexisNexis, they may contact us by phone at **************. The LexisNexis ***************** hours of operation are Monday - Friday from 8am to 7pm Eastern Time.
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Customer Complaints Summary
637 total complaints in the last 3 years.
295 complaints closed in the last 12 months.