Complaints

This profile includes complaints for SiriusXM Radio's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  SiriusXM Radio

  1221 Avenue of the Americas Fl 37 New York, NY 10020-1010

• 

  Sirius Satellite Radio

  P.O. Box 1783 South Hackensack, NJ 07606

• 

  XM Satellite Radio

  P.O. Box 33174 Detroit, MI 48232

• 

  XM Satellite Radio

  P.O. Box 33174 Detroit, MI 48232

• 

  Sirius XM Radio

  48819 Kato Rd Fremont, CA 94539-8070

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/3/2023 - $23.05 woke up on the morning of 6/3/2023 , Sirius xm charged my card 23.05$ without no ahead notice or confirmation of payment and money went missing from my debit card. I did a support chat to request cancellation of whatvever subscription they put onto my account and be refunded the amount above. They said they would refund me and cancel subscription which has not happened yet and I also noticed on support chat the represenative was very pushy and trying to get me to subscribe to more things instead of just canceling whatever they did and send me the money back.

  Business Response

  Date: 06/13/2023

  **** *** **** ****** ******** ****** ******* ************ ******** ******** ******************************************************************************** *** *** ********* ** ************************************
  Hello Mediator,
  
  Thank you for contacting SiriusXM regarding the complaint of ***************************. We regret that his recent experience led to a complaint with your agency. After researching, it was found that ******************** complaint is regarding the automatic renewal of promotional rate subscriptions to the rates in effect at the time of each renewal.
  
  On June 3, 2022, ***************** purchased a Platinum promotional rate subscription for $5.99, plus fees and taxes, per month for 12 months.  Automatic renewal information is disclosed prior to the completion of any purchase of a subscription and must be agreed to in order to complete the transaction.  A confirmation email containing the details of ******************** purchase, including automatic renewal information, was sent to him on June 3, 2022.  On June 3, 2023, at the end of the promotional rate term, his subscription automatically renewed at our then-current rate, charging the credit card on file $23.05.  On the same day, ****************** contacted us requesting for cancellation of his subscription. During the cancellation process, agents may present customers with special offers inviting them to remain SiriusXM subscribers.  As requested, the subscription was canceled,and on June 6, 2023, a refund of $23.05 was issued to the credit card on file.
  
  A member of our Corporate Solutions Team reached out to ****************** to further discuss his complaint.  We confirmed that his subscription was canceled as requested, and a refund of $23.05 was issued.  We apologize if ****************** was left with a negative impression of our cancellation experience and certainly appreciate his feedback.  Should ****************** have any additional questions or concerns, we ask that he contact us utilizing the information below.
  
  We have taken appropriate measures to address *** *********************;concerns.  If youd like to contact ** regarding this matter, please use the information listed below.
  
  
  ******** ***** **** *** *************** ******************************************
  ********** ******** ******** ************************************************* **** ***** ********* ** *****
  
  Sincerely,
  ********************************* ****** ** ********* ********* **** ************** ******* **
  

  Customer Answer

  Date: 06/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:05/24/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have somehow been paying Sirius XM for a subscription streaming service since June of 2022 and recently downloaded an app that shows me all subscriptions I have been paying for, where Sirius XM showed up and I had no idea I was being charged. I attempted to reach out to support where I spoke to ****** ******* and they refused to refund me for the full amount but rather gave me a credit of $1.54 which doesn't even make a dent in what I am requesting. Attached is a screenshot showing all the charges made to my card for a service I have never even used let alone know what it is. Please refund me in the amount of $143.52.

  Business Response

  Date: 06/02/2023

  **** ** **** ****** ******** ****** ******* ************ *** **** ******** ** **** **** ****** * **** ***** *** ***** ** ***** *** *** ********* ** ********* **** ********
  Hello Mediator,
  
  Thank you for contacting SiriusXM regarding the complaint of **** ********* We regret that her recent experience led to a complaint with your agency.  After researching *** *********s account, it was found that her complaint was regarding being billed after signing up for a trial internet subscription.
  
  On March 28, 2023, via our Online Account Center, *** ******** activated a Platinum Streaming 3-month for $1.00, plus fees and taxes.  She added her credit card ending in **** to the account for future renewals.  Customers are presented with automatic renewal information when purchasing a subscription.  After the purchase is completed, subscribers are sent an email confirmation which includes automatic renewal information and upcoming renewal charges.  On June 28, 2023, at the end of the 3-month term, *** *********s subscription automatically renewed at our then-current rate, charging $11.96 to the credit card on file.  Her subscription was subsequently renewed at the end of each renewal term, charging the credit card on file.  On May 24, 2023, the streaming service was canceled at her request, and a refund of $1.54 was issued for unused time.
  
  A member of our Corporate Solutions Team reached out to *** ******** by phone and email to discuss her concerns; however, she responded by email requesting that we respond through the Better Business Bureau.  On May 30, 2023, a refund of $130.02 was issued, as this amount combined with the $1.54 already refunded, totals the charges that occurred from June 2022 to April 2023.  Should *** ******** have any additional questions or concerns, we ask that she contact us utilizing the information below.
  
  We have taken appropriate measures to address *** *********s concerns.  If you’d like to contact us regarding this matter, please use the information listed below.
  
  
  ******** ***** **** *** *** **** **************************** ********** ******** ******** **** ****** ** *** ******** **** ***** *** ***** ** *****
  
  Sincerely,
  ********* ******* ****** ** ********* ********* **** ************** ******* **

  Customer Answer

  Date: 06/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  **** ********
  
  
  
   
  
  

• Initial Complaint

  Date:05/21/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It has been a while since I kept receiving emails in my personal inbox, advising of activation of Sirius XM radio for one or another vehicle. Lately, the trend became so disturbing and persistent that I made several attempts to call Sirius XM and report that I have nothing to do with these account activations for various vehicles, including Ferrari Spider and Mercedes Benz GLA. Needless to say, customer service at Sirius XM is non-existent, you can't speak with HUMAN when you call the number, you can only push through prompts to order, cancel or upgrade your service interacting with preprogrammed robot which doesn't allow you to report a possible fraudulent activity. I demand immediate attention to this matter and disconnection of all services NOT related to my personal subscription. See some of the images of possibly fraudulent accounts attached.

  Business Response

  Date: 05/29/2023

  *** *** **** ****** ******** ****** ******* ************ *** **** ******** ** **** **** ****** * **** ***** *** ***** ** ***** *** *** ********* ** ********* **** *********
  
  Hello Mediator,
  
  Thank you for contacting SiriusXM regarding the complaint of **** *********.  We regret that his recent experience led to a complaint with your agency.  After review, it was found that *** *********’s complaint was regarding emails he received from SiriusXM for vehicles that do not belong to him.  We located the radio ids on another subscriber account with the same name and a similar email and have taken the appropriate steps to prevent further communications from being sent to *** *********.
  
  A member of our Corporate Solutions Team contacted *** ********* to discuss his complaint and address his concerns.  We apologized for any inconvenience, assured him that his information had not been shared, and advised him that we would take the appropriate steps to ensure that his email address would be disassociated from the other customer’s account.  Should *** ********* have any additional questions or concerns, we ask that he contact us utilizing the information below.
  
  We have taken appropriate measures to address *** *********’s concerns.  If you’d like to contact us regarding this matter, please use the information listed below.
  
  
  SIRIUSXM Radio Inc.
  *** *** **** **************************** ********** ******** ******** **** ****** ** *** ******** **** ***** *** ***** ** *****
  
  Sincerely,
  ********* ******* ****** ** ********* ********* **** ************** ******* **

  Customer Answer

  Date: 05/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** *********
  
  
  
   
  
  

• Initial Complaint

  Date:05/09/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get an itemized bill for my annual payment either the one I paid last year or the one I have scheduled to pay on May 15, 2023. There is no access to such bill online and no one on the phone or chat is able to produce such a bill. I can not tell if I am paying more than I would monthly for an annual plan. Typically an annual plan is at a discount as funds are provided upfront for a year instead of monthly. I don't see how it's fair to pay a bill when all can see is the amount to pay. I can not see any taxes or fees that were added to the annual amount.

  Business Response

  Date: 05/19/2023

  *** *** **** ****** ******** ****** ******* ************ *** **** ******** ** **** **** ****** * **** ***** *** ***** ** ***** *** *** ********* ** ********* *********** ********
  
  Hello Mediator,
  
  Thank you for contacting SiriusXM regarding the complaint of *********** ********. We regret that his recent experience led to a complaint with your agency.  After researching *** ********’s account, it was found that his complaint is regarding being unable to get an itemized bill for his upcoming annual subscription renewal.
  
  A member of our Corporate Solutions Team spoke with *** ******** and further discussed his complaint.  *** ******** stated he was trying to find an itemized billing for his upcoming annual subscription renewal.  We explained that his Online Account Center would show his renewal cost on the actual date of renewal.  Upon the purchase of any subscription, an email is sent confirming the transaction, which includes automatic renewal information and upcoming renewal charges.  Subscribers with an annual subscription or higher receive a renewal notice prior to the renewal of the subscription.  *** ******** had two subscriptions active on his account and stated that you usually get a discount when you have more than one active device.  We explained that Family discounts are applied to a second radio when a non-discounted subscription is already active on a subscriber’s account for the first subscription.  We reviewed the billing transactions on his account and offered to provide him with our Advantage annual subscription for $119.88 plus $25.62 for the Music Royalty Fee, which is 21.4% of the base price.  *** ******** accepted our offer, and we changed his subscriptions to a Platinum Advantage annual plan. A payment of $140.34 was applied to the radio id ending in **** for the service period from May 9, 2023, to May 15, 2024, as there was a credit of $3.12 remaining from the previous subscription.  A payment of $145.53 was applied for the radio id ending in **** for the service period from May 15, 2023, to May 15, 2024.  An email was sent for each transaction, which included automatic renewal information.  Should *** ******** have any further questions or concerns, we ask that he contact us utilizing the information below. 
  
  We have taken appropriate measures to address Mr. Bartosik’s concerns.  If you’d like to contact us regarding this matter, please use the information below.
  
  
  ******** ***** **** *** *** **** **************************** ********** ******** ******** **** ****** ** *** ******** **** ***** *** ***** ** *****
  
  Sincerely,
  ********* ******* ****** ** ********* ********* **** ************** ******* **
  

• Initial Complaint

  Date:05/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spoke to a supervisor about a fraudulent charge to my card. My ex-husband created an account that I was not aware of, and requested a refund for $12.77 that was billed 5/4/23. The supervisor informed me that the charge was billed from 4/8/23, well over a month after. She was very rude, and refused to help me resolve the issue. I would like the account cancelled and a refund issued

  Business Response

  Date: 05/15/2023

  *** *** **** ****** ******** ****** ******* ************ *** **** ******** ** **** **** ****** * **** ***** *** ***** ** ***** *** *** ********* ** ********* ***** ******
  
  Hello Mediator,
  
  Thank you for contacting SiriusXM regarding the complaint of ***** ******* We regret that his recent experience led to a complaint with your agency.  After researching *** *******s account, it was found that his complaint is regarding his credit card being billed after his ex signed up for a free trial internet subscription placing his credit card on the account for renewal charges.
  
  On January 8, 2023, via our Online Account Center, a Platinum Streaming 3-month trial was activated in the name of ***** ******* and a credit card ending in **** was added to the account for future renewals.  After the purchase was completed, an email was sent to ******************* confirming the transaction, which included automatic renewal information.  On April 8, 2023, at the end of the 3-month trial, the subscription automatically renewed at our then-current rate; however, we were unable to charge the $12.77 to the credit card on file.  On May 4, 2023, the $12.77 balance was applied to the credit card ending in ****.  At *** *******s request, the subscription was canceled on this date, leaving a service credit of $1.65 for unused time.
  
  A member of our Corporate Solutions Team reached out by phone and email to further discuss his complaint.  However, to date, we have not been successful in speaking with him.  As we were unable to speak with Mr. Harper, we ask that he contact our Corporate Solutions Team should he wish to discuss this matter further.
  
  We have taken appropriate measures to address Mr. Harper’s concerns.  If you’d like to contact us regarding this matter, please use the information below.
  
  
  ******** ***** **** *** *** **** **************************** ********** ******** ******** **** ****** ** *** ******** **** ***** *** ***** ** *****
  
  Sincerely,
  
  ********* ******* ****** ** ********* ********* **** ************** ******* **
  

• Initial Complaint

  Date:04/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/29/23 (see transcript) SXM says my service was terminated by (an unspecified) "dealer." This is the third time in the last two years that SXM claims I sold my car and presumptively turned offf my service, I pay (in advance) for one year of service each year. Most recent payment was Check #**** , dated 2/23/23, in the amount of $ 138.82. That service was to cover through March 2024. There is no "dealer' involved, and I have no intention of selling my 2015 Subaru. As I said, this is the third time this happened, and this is the third different explanation that I received from SXM - none of which are true.

  Business Response

  Date: 05/09/2023

  *** ** **** ****** ******** ****** ******* ************ *** **** ******** ** **** **** ****** * **** ***** *** ***** ** ***** *** *** ********* ** ********* ***** *****
  
  Hello Mediator,
  
  Thank you for contacting SiriusXM regarding the complaint of ***** *****. We regret that his recent experience led to a complaint with your agency.  After review, it was determined that *** *****’s complaint regarding his canceled subscription resulted in SiriusXM receiving a change of ownership record from an automotive dealership for that vehicle.  The change of ownership process, which resulted in the deactivation of his subscription, was designed to stop the continuation of any subscription charges associated with vehicles that have been traded to automotive dealers.
  
  A member of our Corporate Solutions Team reached out to *** ***** to further discuss his complaint.  We apologized for any frustrations that this issue had caused.  *** ***** stated that he still owns the vehicle in question and does not understand why is continues to get cancelled by a dealership.  We explained that there is an issue with the radio id and needs to be rebranded and informed him that we will send the radio id to the correct department to have it rebranded to prevent this from occurring again.  We advised him that a refund of $128.97 was issued on May 2, 2023, by check number ********* and offered to reactivate his radio on a Platinum 12 month for $99.00 promotional rate subscription.  *** ***** accepted our offer and we reactivated his service and advised him that an invoice will be sent for the $127.40 balance.  Should *** ***** have any additional questions or concerns, we ask that he contact us utilizing the information below.
  
  We have taken appropriate measures to address *** ******s concerns.  If you’d like to contact us regarding this matter, please use the information listed below.
  
  
  ******** ***** **** *** *** **** **************************** ********** ******** ******** **** ****** ** *** ******** **** ***** *** ***** ** *****
  
  Sincerely,
  
  ********* ******* ****** ** ********* ********* **** ************** ******* **
  

• Initial Complaint

  Date:04/19/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for siriusxm for a $1.09 for the Service trial and it's turns out its only for phones not car. They wanted to charge me more for the car! Please address its false advertisement. It says online to me it means car..

  Business Response

  Date: 05/01/2023

  *** ** **** ****** ******** ****** ******* ************ *** **** ******** ** **** **** ****** * **** ***** *** ***** ** ***** *** *** ********* ** ********* ****** ****
  
  Hello Mediator,
  
  Thank you for contacting SiriusXM regarding the complaint of ****** ***** We regret that his recent experience led to a complaint with your agency.  After researching *** ****’s account, it was found that his complaint relates to a misunderstanding regarding a promotional subscription he purchased.
  
  On April 19, 2023, via our Online Account Center, *** **** activated a SiriusXM 3-month for a $1.00 streaming trial that he found on a third-party site, which he provided a copy of in his complaint.  The offer clearly states, “Stream ad-free music, plus sports, comedy, talk & news, on your phone, at home or online with a SiriusXM Streaming Platinum.”  On the same day, the subscription was canceled and on April 21, 2023, a refund of $1.09 was issued.
  
  A member of our Corporate Solutions Team spoke with *** **** who stated he felt the letter to be deceiving as it was supposed to be for home and the car.  We explained that this offer was for steaming only as stated in the third-party offer.  We offered to provide him with a 12-month for $60.00 promotion rate subscription; however, he declined stating that he wanted a year free on his two radios.  We advised that we will not be providing him with a free year and again offered the promotion on both his radios… *** ****e then stated to have a good day and the call was disconnected.
  
  We have taken appropriate measures to address *** *****s concerns.  If you’d like to contact us regarding this matter, please use the information listed below.
  
  
  ******** ***** **** *** *** **** **************************** ********** ******** ******** **** ****** ** *** ******** **** ***** *** ***** ** *****
  
  Sincerely,
  
  ********* ******* ****** ** ********* ********* **** ************** ******* **
  

• Initial Complaint

  Date:04/19/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received numerous emails and postal mail stating an offer for SiriusXM Music and Entertainment package for a low price of $4.99/mo but once I talked with an agent, they would not honor that and only after several contacts and 2 hours of my time did they give me $5.99/mo offer. This is classic bait and switch!! I realize it is just $1/mo more but then you add on taxes and fees and it goes up more than that because it is based on the per month price. This should be illegal to make offers that you have no intention of honoring. I have been a customer of theirs for over 10 years and they treat me in this manner only indicates how they might treat others.

  Business Response

  Date: 04/26/2023

  ***** *** **** ****** ******** ****** ******* ************ *** **** ******** ** **** **** ****** * **** ***** *** ***** ** ***** *** *** ********* ** ********* ***** **********
  Hello Mediator,
  
  Thank you for contacting SiriusXM regarding the complaint of ***** **********. We regret that his recent experience led to a complaint with your agency.  After researching *** **********’s account, it was found that his complaint relates to a misunderstanding regarding a promotional subscription he was provided.
  
  On March 29, 2023, *** ***********s wife contacted us to cancel the service on her old vehicle and activate the service on her new vehicle.  Upon canceling the subscription on radio id ending in P2WB, a credit balance of $24.88 was left remaining for unused time.  **** ********** mentioned that they received an email offer for $5.00 per month for 12 months and was wanting to purchase that promotion. The agent provided them with the Music Showcase promotional rate subscription which was currently the only package that was being offered for that price.  *** ********** reached back out to us as they were not receiving the same channel line-up that they previously had.  The Music Showcase package has a reduced channel line-up when compared to the Music & Entertainment package.  The agent advised him that the Music & Entertainment package is now $5.99 per month due to a recent price increase.  *** ********** accepted the Music & Entertainment package for $5.99 and stated he was not pleased as this was not the offer he received.
  
  A member of our Corporate Solutions Team reached out to *** ********** to further discuss his complaint.  We apologized for any frustrations he experienced.  We had to perform a workaround in order for our system to provide the Music & Entertainment package for $4.99 per month for 12 months.  We explained to him that there is currently a credit balance on the account of $13.60 and once consumed the credit card on file will be charged.  Should *** ********** have any additional questions or concerns, we ask that he contact us utilizing our information below.
  
  We have taken appropriate measures to address Mr. Chancellor’s concerns.  If you’d like to contact us regarding this matter, please use the information listed below.
  
  
  SIRIUSXM Radio Inc.
  *** *** **** **************************** ********** ******** ******** **** ****** ** *** ******** **** ***** *** ***** ** *****
  
  Sincerely,
  ********* ******* ****** ** ********* ********* **** ************** ******* **

• Initial Complaint

  Date:04/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Sirius xm on 4\2\22 for a trial for $1. Ended up keeping it after trial. It didn't end up having a channel they promised would be on it so I went to cancel. Guy talked me into keeping it if they added the channel. Never added channel. Was to busy to deal with the headache of calling and wasting time again as app wouldn't let me cancel service and said to call. 7-19-22 changed password and I tried to cancel again this time online and over phone as app wasn't working as usual. This time online chat said systems were down and same with the phone. So tried again next day. Same. Next day same. Tried November 22 2022 to cancel again as i finally remembered again cause life and should not have to waste hours of time to cancel something that is $7 monthly. Canceled card last month as I could never cancel service. They called 4/18/2022 and said I owe them $3.23 cause they canceled it on the call after I told them what I was dealing with and said I owe them the money, This is wrong. I know its not much money as why it wasn't so high up on priorities list until i saw another charge. But this company lied so i can keep my service and also make it hard to cancel so they can trap you into paying more money. I told them I am not paying them as this is way to common now among business here in the states. Right now I am fighting to just pay my last car payment as their system wont work and they wont charge me over the phone for their computer issue that they cant solve yet (4 days now and they said to just western union it, nope) they are gonna charge me a late fee even tho it says no late fees. Please stop Sirius XM and others from garbage business practices like this that only steal money from people and waste time which is worth more than pennies. I want them to take off the 3.23. I want to just be done with this company.

  Business Response

  Date: 04/28/2023

  ***** *** **** ****** ******** ****** ******* ************ *** **** ******** ** **** **** ****** * **** ***** *** ***** ** ***** *** *** ********* ** ********* ******* ******
  
  Hello Mediator,
  
  Thank you for contacting SiriusXM regarding the complaint of ******* ******.  We regret that his recent experience led to a complaint with your agency.  After researching *** *******s account, it was found that his complaint is in regard to canceling his subscription.  Our online account center (“OAC”) does not allow for the cancellation of subscriptions.  Per the terms and conditions in the Customer Agreement, in order to cancel a subscription, the customer has the option of contacting us via telephone or online chat, or text messaging.
  
  On August 2, 2022, Mr. Miller contacted us requesting to cancel his Music & Entertainment monthly subscription that had just been renewed.  In lieu of cancellation, he accepted a Music & Entertainment promotional rate subscription at $4.99/month for the first 12 months and a refund of $15.78 for the unused portion of his previous subscription was issued.  His subscription was subsequently renewed at the end of each renewal term, charging the credit card on file.  Upon the April 2, 2023, renewal, we were unable to charge the credit card on file.  On April 18, 2023, we spoke with *** ****** in regard to the owing balance of $6.06 for the April 2, 2023, renewal.  At this time *** ****** stated that he made several attempts to cancel his subscription online over the last few months and requested for it to be canceled, which we processed immediately.  Upon cancellation of the subscription, a balance of $3.23 was left remaining for the used time since the last renewal date.
  
  A member of our Corporate Solutions Team reached out to *** ****** to further discuss his complaint.  To date, we have yet to be successful in speaking with him.  Since we have yet to speak with *** ******, we would like to advise him that we have credited his account to reflect a $0 balance and remain interested in speaking with him and ask that he contact us utilizing the contact information below.
  
  We have taken appropriate measures to address *** ******’s concerns.  If you’d like to contact us regarding this matter, please use the information listed below.
  
  
  SIRIUSXM Radio Inc.
  *** *** **** **************************** ********** ******** ******** **** ****** ** *** ******** **** ***** *** ***** ** *****
  Sincerely,
  
  ********* ******* ****** ** ********* ********* **** ************** ******* **

• Initial Complaint

  Date:04/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car back in December 2022 that had Sirius on it for the first three months. I never wanted it nor used it. Now I keep getting calls and not one but TWO pieces of mail at a time from them. Leave me alone! This is harassment. If I was interested, I would have made an effort to keep it. Certainly with how this company harassed people, I have no desire to use them even more

  Business Response

  Date: 04/20/2023

  ***** *** **** ****** ******** ****** ******* ************ *** **** ******** ** **** **** ****** * **** ***** *** ***** ** ***** *** *** ********* ** ********* ***** *****
  
  Hello Mediator,
  
  Thank you for contacting SiriusXM regarding the complaint of ***** *****. We regret that her recent experience led to a complaint with your agency.  After researching *** ****** account, it was found that her complaint was regarding a request to no longer be contacted.
  
  If you are a SiriusXM subscriber, or if you have a business relationship with us created by purchasing or leasing an automotive vehicle that came with a complimentary trial period of SiriusXM services, you may be contacted by SiriusXM.  *** ***** had a complimentary trial subscription that expired on March 17, 2023.
  
  As requested, we have updated *** *****’ contact preference to “Do Not Contact.” While we make every effort to honor her request as soon as possible, it can take up to 5 business days for phone calls, 10 business days for email, and up to 30 days for mail requests to update in all our systems.  We have also processed a Global Do Not Contact.  Should *** ****** have any additional questions or concerns, we ask that she contact us utilizing the information below.
  
  We have taken appropriate measures to address *** *****’ concerns.  If you’d like to contact us regarding this matter, please use the information below.
  
  
  SIRIUSXM Radio Inc.
  *** *** **** **************************** ********** ******** ******** **** ****** ** *** ******** **** ***** *** ***** ** *****
  
  Sincerely,
  
  ********* ******* ****** ** ********* ********* **** ************** ******* **

  Customer Answer

  Date: 04/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** *****