Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company have sent me 12 emails from different people all within one hour. I UNSUBCRIBED from them sending me emails and they keep harassing me with more emails. I've replied and asked them to stop Harassing me and they keep sending emails, how can I get this harassment to stop? It's causing me emotional damage and stress!

  Business Response

  Date: 12/18/2024

  
  Acknowledge customer concerns.
  
  ********************** acknowledges that ***** ******* would like to not receive phone call, text and e-mail correspondence from Axelon.
  
  State the facts as you see them and avoid emotion.
  
  ***** ******* posted their resume on a public ********** CareerBuilder, on September 10, 2024.  People post their resumes on CareerBuilder to solicit interest from potential employers,who contact the person through information posted by them on the **********
  
  By way of background, Axelon is a certified woman owned-and-operated staffing company that recruits, hires and assigns its employees to perform various types of services for its customers in over 40 states, many of which are Fortune 500 companies and non-profit organizations who have selected Axelon as a preferred vendor.  Since its founding over 45 years ago, Axelon has received several awards for its excellent recruitment practices and customer service regarding job assignments at its customers.
  
  A few ********************** recruiters separately identified ***** ******* has having skills stated on the publicly posted resume to several different job opportunities at Axelon. 
  
  Explain the actions you can and can't take to resolve concerns.
  
  Axelon has noted ***** ******* as permanently unavailable, and will not send e-mails, call or text communications. 

• Initial Complaint

  Date:10/30/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company repeatedly contacts me by email with job postings. I have asked every single time (at least 6 times now through as many representatives) to stop and they have not.

  Business Response

  Date: 11/01/2024

  .Acknowledge customer concerns.
  
  ********************** acknowledges that ***** ***** would like to not receive e-mail correspondence from Axelon.
  
  State the facts as you see them and avoid emotion.
  
  By way of background, Axelon is a certified woman owned-and-operated staffing company that recruits, hires and assigns its employees to perform various types of services for its customers in over 40 states, many of which are Fortune 500 companies and non-profit organizations who have selected Axelon as a preferred vendor.  Since its founding over 45 years ago, Axelon has received several awards for its excellent recruitment practices and customer service regarding job assignments at its customers.
  
  ***** posted their resume on a public ********** *******, on December 12, 2018.  People post their resumes on ******* to solicit interest from potential employers, who contact the person through information posted by them on the Job Board.
  
  A few Axelon recruiters separately identified ***** has having skills stated on the publicly posted resume to several different job opportunities at Axelon. 
  
  Explain the actions you can and can't take to resolve concerns.
  
  Axelon has taken action and noted ***** ***** as permanently unavailable and we have not sent e-mails to ***** from the most recent request on October 29, 2024.

  Customer Answer

  Date: 11/07/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** *****
  
  
  
   
  
  

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I use the unsubscribe option every time I get one of their scam "recruitment" emails but they've continued to email me for over a year. They claim to have my resume on file but the offers have absolutely nothing to do with my profession or skills, it's just blind spam and they just keep emailing me over and over.

  Business Response

  Date: 07/30/2024

  Acknowledge customer concerns.
  
  ********************** acknowledges that ********************* would like to not receive phone call, text and e-mail correspondence from Axelon.
  
  State the facts as you see them and avoid emotion.
  
  ********************* posted their resume on a public ********** CareerBuilder, on January 10, 2012. People post their resumes on CareerBuilder to solicit interest from potential employers, who contact the person through information posted by them on the **********
  
  By way of background, Axelon is a certified woman owned-and-operated staffing company that recruits, hires and assigns its employees to perform various types of services for its customers in over 40 states, many of which are Fortune 500 companies and non-profit organizations who have selected Axelon as a preferred vendor.  Since its founding over 45 years ago, Axelon has received several awards for its excellent recruitment practices and customer service regarding job assignments at its customers.
  
  A few ********************** recruiters separately identified ********************* has having skills stated on the publicly posted resume to several different job opportunities at Axelon. 
  
  Explain the actions you can and can't take to resolve concerns.
  
  Axelon has noted ********************* as permanently unavailable, and will not send e-mails, call or text communications.ere...

  Customer Answer

  Date: 07/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  After NOT honoring my multiple "unsubscribe" requests their answer appears to attempt to deflect blame on me for posting a "public post" a whole twelve (12) years ago. They obviously are not sanitizing or verifying their data intake, they're just spamming anyone they can. The post they reference was most likely for a specific position and not a general "public" post with my ongoing approval to have my data injected into their (Axelon) systems. In fact they COMPLETELY IGNORED all of my previous requests to not be contacted by them or to remove my contact information from their systems. They obviously do not honor their "unsubscribe" requests so I consider this fraudulent behavior and they need to be taken to task and have their databases purged of anyone who did not explicitly wish to do business with them.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

• Initial Complaint

  Date:05/01/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been calling and emailing me several times per day for the past 3 weeks. They have multiple employees reaching out to me about the same job everyday. I have unsubscribed and still they email and call.

  Business Response

  Date: 05/15/2024

  Tell us why here...Acknowledge customer concerns.
  
  ********************** acknowledges that ***************************** would like to not receive phone call, text and e-mail correspondence from Axelon.
  
  State the facts as you see them and avoid emotion.
  
  ***************************** posted their resume on a public Job Board,CareerBuilder, on March 20, 2024.  People post their resumes on CareerBuilder to solicit interest from potential employers, who contact the person through information posted by them on the **********
  
  By way of background, Axelon is a certified woman owned-and-operated staffing company that recruits, hires and assigns its employees to perform various types of services for its customers in over 40 states, many of which are Fortune 500 companies and non-profit organizations who have selected Axelon as a preferred vendor.  Since its founding over 45 years ago, Axelon has received several awards for its excellent recruitment practices and customer service regarding job assignments at its customers.
  
  A few ********************** recruiters separately identified ***************************** has having skills stated on the publicly posted resume to several different job opportunities at Axelon. 
  
  Explain the actions you can and can't take to resolve concerns.
  
  Axelon has noted ***************************** as permanently unavailable, and will not send e-mails, call or text communications on the email address we have on file.
  . 

• Initial Complaint

  Date:02/08/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been harassing me with unsolicited phone calls and emails. I have requested my information to be removed and to stop contacting me. Axelon continues to ignore my requests and contacts me about once per week. I'm asking the BBB to assist in stopping this company from contacting and sharing my information. Thank you.

  Business Response

  Date: 02/09/2024

  ...Acknowledge customer concerns.
  
  ********************** acknowledges that ************************* would like to not receive e-mail correspondence from Axelon.
  
  State the facts as you see them and avoid emotion.
  
  By way of background, Axelon is a certified woman owned-and-operated staffing company that recruits, hires and assigns its employees to perform various types of services for its customers in over 40 states, many of which are Fortune 500 companies and non-profit organizations who have selected Axelon as a preferred vendor.  Since its founding over 45 years ago, Axelon has received several awards for its ********************* practices and customer service regarding job assignments at its customers.
  
  ***** posted her resume on a public ********** Monster, on May 3, 2022.  People post their resumes on Monster to solicit interest from potential employers, who contact the person through information posted by them on the **********
  
  A few Axelon recruiters separately identified ***** has having skills stated on her publicly posted resume to several different job opportunities at Axelon. 
  
  Explain the actions you can and can't take to resolve concerns.
  
  Axelon has noted ***** as permanently unavailable and we have not sent e-mails to ***** from February 8, 2024, forward. 

  Customer Answer

  Date: 02/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:02/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/1/2024 2:35pm est Text unsolicited ******** - Axelon Services ************** / ************** Fake job offers My phone number is not listed on job boards or on my resume just for this reason. This raises red flags right away.

  Business Response

  Date: 02/05/2024

  Acknowledge customer concerns.
  
  ********************** acknowledges that *********************** would like to not receive phone call, text and e-mail correspondence from Axelon.
  
  State the facts as you see them and avoid emotion.
  
  *********************** posted their resume on a public ********** CareerBuilder, on November 15, 2023.  People post their resumes on CareerBuilder to solicit interest from potential employers, who contact the person through information posted by them on the **********
  
  By way of background, Axelon is a certified woman owned-and-operated staffing company that recruits, hires and assigns its employees to perform various types of services for its customers in over 40 states, many of which are Fortune 500 companies and non-profit organizations who have selected Axelon as a preferred vendor.  Since its founding over 45 years ago, Axelon has received several awards for its ********************* practices and customer service regarding job assignments at its customers.
  
  A few Axelon recruiters separately identified *********************** has having skills stated on the publicly posted resume to several different job opportunities at Axelon. 
  
  Explain the actions you can and can't take to resolve concerns.
  
  Axelon has noted *********************** as permanently unavailable, and will not send e-mails, call or text communications. 

  Customer Answer

  Date: 02/07/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  My phone number is not listed on any of the job boards (for various reasons) and is set up for email only, NOT TEXT OR PHONE!  I find it funny that I will get calls and texts from a cellphone number from these companies. They change the name of the person calling, emailing or texting. Time you look at what your company is doing on the employment end! 
  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

• Initial Complaint

  Date:01/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving emails from recruiters at Axelon services ever since I was looking around for a job on sites like GlassDoor or Indeed. I never signed up for their services. I found a job pretty quickly and no longer needed them anyway. I let them know this multiple times and asked multiple people to stop emailing me. Eventually I told them I would be reporting the harassment if I received another email. I received one that same evening. I've been blocking the email addresses associated with their emails for weeks but they keep sending them from different accounts. The jobs being suggested to me are in no way appropriate or related to what I was looking for; I can only assume that signing up for some of those job search engines put me on some list somewhere. At no time did I knowingly consent to receiving any communication from Axelon Services. Please make the emails stop. That's all I want.

  Business Response

  Date: 01/10/2024

  Acknowledge customer concerns.
  
  ********************** acknowledges that *************************** would like to not receive phone call, text and e-mail correspondence from Axelon.
  
  State the facts as you see them and avoid emotion.
  
   *************************** posted her resume on a public ********** CareerBuilder, on September 21, 2023.  People post their resumes on CareerBuilder to solicit interest from potential employers, who contact the person through information posted by them on the **********
  
  By way of background, Axelon is a certified woman owned-and-operated staffing company that recruits, hires and assigns its employees to perform various types of services for its customers in over 40 states, many of which are Fortune 500 companies and non-profit organizations who have selected Axelon as a preferred vendor.  Since its founding over 45 years ago, Axelon has received several awards for its ********************* practices and customer service regarding job assignments at its customers.
  
  A few Axelon recruiters separately identified *************************** has having skills stated on her publicly posted resume to several different job opportunities at Axelon. 
  
  Explain the actions you can and can't take to resolve concerns.
  
  Axelon has noted *************************** as permanently unavailable, and we have not, and we will not send any job announcements to her contact on file. 

  Customer Answer

  Date: 01/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:01/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a recruiting agency. I have received multiple emails from them spamming me with positions that are absolutely ridiculous for me. I currently work as a software engineer in a remote position. They have been trying to interest me in positions in a facility assembling devices that offer far less than I'm currently making.They are obviously NOT reading resumes, just spamming people with these positions hoping someone will bite. It's bad business and it's annoying.

  Business Response

  Date: 01/05/2024

  Tell us why here...Acknowledge customer concerns
  
  ********************** acknowledges that ********************* requested to not receive email job correspondence from Axelon.
  
  State the facts as you see them and avoid emotion
  
  ********************* posted his resume on a public ********** CareerBuilder on September 22, 2023.  As to a job seekers resume and profile, CareerBuilder job seekers agree that CareerBuilder may make [your] **************** profile available to independent and company-specific recruiters for recruitment leads in [our]database; we make your resume and Job Seeker profile available to recruiters through our products and services; provide a platform that allows recruiters,employers, our customers, and third parties to see job seekers CareerBuilder resume and Job Seeker profile; provide a platform that allows recruiters,employers, our customers, and third parties to see job seekers CareerBuilder resume and Job Seeker profile. 
  
  A few Axelon recruiters separately identified ********************* has having skills stated on his publicly posted resume to several different job opportunities at Axelon.  As **** told us our recruiter, "Unless you have a job more fitting to my current skills and income, do not ever contact me again.  You are wasting my time".

  
  Explain the actions you can and can't take to resolve concerns
  
  Axelon  has taken action and has noted ********************* as permanently unavailable, and we will not send any more job announcement.  

  Customer Answer

  Date: 01/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

  The core problem I had all along was that their staff did NOT actually review my skills and qualifications, they were simply messaging anyone they could with hopes they'd get a positive response.  It's agencies like this that make job hunting such a tedious chore. Most other services only contact me with jobs more suitable to my skills and experience.  A handful of agencies like this one don't bother, and they end up just being spam in my inbox.

  They can try to defend their behavior, but it's just bad business.

  Sincerely,
  
  *********************
  
  
  
   
  

  
  

• Initial Complaint

  Date:12/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Constantly spamming me with multiple email addresses about the same job that I've denied. 30+ emails, each from a different "person" for the same job. 20+ phone calls/texts from the same phone number. Consistently harassing me to the point that I may end up taking charges. I've requested that they leave me alone multiple times and they keep spamming me.

  Business Response

  Date: 12/20/2023

  Tell us why here..Acknowledge customer concerns.
  
  ********************** acknowledges that *************************** would like to not receive e-mail correspondence from Axelon.
  
  State the facts as you see them and avoid emotion.
  
  
  ***** posted the resume on Monster in August 6,2015 which is how we obtained the resume and contact details.
  
  All of the jobs that we email about are for live open requisitions that our clients are looking to fill.  Candidates may receive emails from us based off of keywords that are found on their resume when our recruiters enter in search criteria into our system. .  
  A few Axelon recruiters separately identified ***** has having skills stated on the publicly posted resume to several different job opportunities at Axelon. 
  
  Explain the actions you can and can't take to resolve concerns.
  
  Axelon has noted ***** as permanently unavailable and we have not sent communications to ***** from December 19, 2023, forward. 

• Initial Complaint

  Date:11/17/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company representatives keep contacting me despite me explicitly asking, on multiple occasions (including sending email messages directly to the HR department of Axelon) to remove my name, resume, email address, and phone number from their records so they no longer contact me.

  Business Response

  Date: 11/17/2023

  Tell us why here.Acknowledge customer concerns.
  
  ********************** acknowledges that ********************* would like to not receive e-mail correspondence from Axelon.
  
  State the facts as you see them and avoid emotion.
  
  By way of background, Axelon is a certified woman owned-and-operated staffing company that recruits, hires and assigns its employees to perform various types of services for its customers in over 40 states, many of which are Fortune 500 companies and non-profit organizations who have selected Axelon as a preferred vendor.  Since its founding over 45 years ago, Axelon has received several awards for its ********************* practices and customer service regarding job assignments at its customers.
  
  As to a job seekers resume and profile, Monster job seekers agree that Some of [Monsters] products and services, such as our resume and profile databases, and social media search enable third parties to see your personal data and to contact you. Information you post in public areas of Monster sites or applications or make visible in the resume and profile database may be accessed, used, and stored by others around the world;visible and confidential resumes can be viewed by anyone with access to our resume and profile database; you should not put sensitive information,personality profiles, or other information you would not want made public in your resume or profile; Who Does Monster Share Your Information With:  employers.
  
  ********************* posted their resume on a public ********** Monster, on June 6, 2018.  People post their resumes on Monster to solicit interest from potential employers, who contact the person through information posted by them on the **********
  
  A few Axelon recruiters separately identified ********************* has having skills stated on their publicly posted resume to several different job opportunities at Axelon. Please see all Job conversation attached. 
  
  Explain the actions you can and can't take to resolve concerns.
  
  Axelon has noted ********************* as permanently unavailable, and we have not sent e-mails, job opportunities to ***** as of today forward.  ..