Business ProfileforCommon Energy LLC

In May of 2023, I signed up with Common Energy to have them supply my electrical energy to Central ******. Although it appeared the savings were minimal, I felt it was important to utilize green energy whenever possible. Starting in September, I began receiving invoices from Common Energy, ranging from $44 to almost $300, yet no apparent credits were reflected on my Central ****** bills. I immediately contacted Common Energy. They said that due to being enrolled in Central Hudsons budget billing program, I would not see their credits applied appropriately and clearly. I was never informed that this was an issue when I signed up with their company. I told them that until the billing issues were resolved, I would not authorize any ACH payment to Common Energy for invoiced amounts (the only way their company has set up account receivables it appears). In addition, I cancelled my account with them and proceeded to cancel my budget billing with Central ******. Since then, I have been working with Common Energy representatives as well as with Central ****** in the hopes of clarifying and resolving this ongoing billing issue. I have expressly stated to Common Energy via phone conversations and email that I DO NOT authorize any ACH withdrawals from my bank account while these issues are being addressed. I, in fact, gave permission for 2 payments to be processed in November, one for $76.66 and one for $118.06. Instead, Common Energy withdrew $288.84 and $186.06 on December 1st WITHOUT my authorization. Short of closing my bank account, there appears to be very little I can do to stop this company from fraudulently withdrawing funds. Their response was thats how the system works in reference to payment of their invoices. In addition to contacting the BBB, I have contacted the *** Attorney General as I believe it is illegal to withdraw funds from citizens bank accounts without authorization. This company is shady at best and gives going green a bad name.