8 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Linda J T
5 stars08/02/2024
Thank you for enabling me to get what I needed! Im so exciting now. Thank you ?? ??Review from Noelle B
1 star06/17/2024
This company is a scam and if I could give zero stars I would. I paid them $800 upfront as a type of renters insurance. However it is not renters insurance as you still need to obtain renters insurance elsewhere. So I paid $800 to the guarantors. I moved out of my lease early, no money will be returned, ok fine. Then I get a bill from the apartment for $500. The guarantors stated they will cover the $500 owed to the apartment but I have to pay them back. So all in all, I paid these people to do absolutely nothing. Its a business that is just collecting free money from people who are trying to get into an apartment. If your apartment says they use the guarantors as a security deposit just do yourself a favor and find another apartment. Youre giving free money to this company for them to say, ya they can move in! What a scam.Review from John S
1 star06/04/2024
They are frauds. Do not do business with them. They will take your money for their fake products. Their *************** cannot be trusted.Review from Michael C
1 star05/30/2024
Was required by my landlord to purchase them a Guarantors insurance product in October 2023. Upon my lease renewal for this summer my Landlord agreed that I did not have to purchase the insurance bond again for my new lease. The Guarantors did not like that. They wanted my money. The sent email after email after email saying they were entitled to nearly $4000. Further they stated they would attempt to interfere in me getting a lease renewal, that they would contact my landlord. They felt they had a say in the matter and could veto me securing housing. These people are scam artists and charlatans. They will seek to trick people into believing that they can prevent a lease renewal unless you pay them thousands and thousands of dollars. Be ware of dealing with these crooks.Review from Erik S
1 star04/06/2024
Be careful dealing with theGuarantors. The are dishonest and misleading in their words. They are not getting you approved to pay your security deposit. You are basically buying them. They do not refund your security deposit like an apartment company does. They say you purchase coverage for a security deposit. Exhaust all other option before this. Itll hurt you in the long run.Review from cici H
1 star12/27/2023
As others in these reviews have said, scam, data mining, and running with complexes to discriminate, take advantage, just get your information and money. Think about it like this the complex has already checked your information prior to you contacting this 3rd party. Both the complex and this company are aware prior to you applying. The ONLY WAY you would be referred is if you have certain stipulations. Consumer law states you are able to opt out and request to have your information removed from them or the account they forced you to create deleted is a request to the company which I did twice and they are refusing to remove my personal information and STILL HAS NOT delete the account.Review from Erica M
1 star05/03/2023
These people are the biggest ********! I have signed two leases with them and the third year they told me my credit went down and they couldn’t help me. They are a company that is suppose to help people with low credit. They also would send me emails or other peoples bills due and I kept telling them they weren’t mine and I didn’t owe. They definitely will discrimate against you if you call them out on anything. Now since I don’t have a lease with them anymore they are refusing to give me back my collateral claiming it has to be 30 days after I move out but I signed a lease on my own with my building. They are just all around robbers who take advantage of people and need to be shut down!!!!!!
TheGuarantors Response
05/31/2023
We appreciate your comments and concerns. We will continue to work with you to address the matter you've raised to the best of our abilities. Please contact your assigned agent when you would like to discuss the situation further.Review from Hikaru S
1 star08/30/2021
I paid my fee in order to get an approval from the leasing office for the apartment. I paid over $1000 on 07/29/2021. I found out my application was not approved on 08/11/2021. I sent my email to ask refund. I received the response on 08/12/2021 mentioning that I will be fully refund within 10 days business day. As today (08/30/2021) I have sent 3 emails so far, no response at all and I called the company number, all I get is an automated service saying that I need to send an email. This is not a good company. I am about filing in a small claims court to get my money back.
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