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ComplaintsforOTG Management
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/30/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I visited *********************** (managed by OTG Management) in ******* Airport on June 1, 2022. I ordered a beer, a glass of wine, and an appetizer via the tablet at my table. The waitress came to the table to inform me that the beer I ordered was not available, as they had just run out of it. She suggested another beer, which cost less money. I asked that my tab be updated so that I only paid for what I received. She told me she had no way to adjust my tab. Rather, I should add the less expensive beer to my tab and she would "text the manager" to refund me the cost of the original purchase. She told me I would see the refund on my credit card in 1 to 2 days. Today is June 29, 2022. I have contacted OTG Management 5 times since June 1 inquiring about my refund. The folks in the customer service department tell me they will escalate my ticket to "upper management" to get this paid. That has not happened. I asked for a direct line to "upper management" and apparently, that is not available to the folks in customer service.I would like my money back. The cost of the original beer (*****) + tax + gratuity.Initial Complaint
04/11/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I went to an OTG restaurant while on a business trip. I ordered food. I got some of the food. I asked for a receipt and never was able to get one. I want a receipt.Initial Complaint
01/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
At ************** I ordered food from an iPad station, half my order came, the other did not. The server ignored me, and the manager was to issue a refund of $25.00, I have not yet received the refund and they have not responded to me.Initial Complaint
10/27/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Please see the supporting documentation for full details of the transaction. I am requesting a receipt for reimbursement for a work trip. At the time of purchase, I was never emailed a receipt. I have tried to get in touch with the business to provide one and, have not heard back since an initial response.Customer response
10/27/2021
Better Business Bureau:
I would like to close the complaint. I informed the business that I had contacted BBB and they promptly responded to my inquiry. ID ********Sincerely,
****** *****
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
14 total complaints in the last 3 years.
5 complaints closed in the last 12 months.