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Business Profile

Retail Shoes

Easy Spirit

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Shoes.

Reviews

This profile includes reviews for Easy Spirit's headquarters and its corporate-owned locations. To view all corporate locations, see

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Easy Spirit has 14 locations, listed below.

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    Customer Review Ratings

    1.1

    Average of 39 Customer Reviews

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    Review Details

    • Linda C

      Date: 01/07/2025

      Their products are not made of reliable materials. They arent cheap! They dont hold up!

    • Sandra R

      Date: 01/03/2025

      Easy Spirit charged me just under $18 to return shoes that didn't fit well. I have had their brand of shoes before, but they are not easy to find in stores right now. Looking online, I gave careful thought to buying but went with trusting the established company name. Got the shoes, tried them on but then had to male a difficult decision to do the return. Toe area was not wide enough in the 8 1/2Wide, but the heel was too wide. Sadly, I started the return, as I really wanted to love these shoes. I saw there was a $6.95 restocking fee. Knowing this is becoming more common, I grimaced to myself, but continued the return. What I didn't know would happen was they reversed my discount of $8.90 and also made me pay that when doing my return! My purchase total was $49.76 and my return apparently will be $31.94. At this point, I am giving 2 stars because the shoe quality is not in question, other than fit for my feet. However, making me repay the discount I was given is very poor business!

    • Renee L

      Date: 12/16/2024

      THIS COMPANY IS A RIPOFF! THEY WANTED TO KEEP 17.00 OF MY 50.00 ORDER FOR BOOTS THAT I RETURNED. I HAD TO PAY 9.95 TWICE FOR SHIPPING . I CALLED AND PUT ON HOLD FOR 15 MINUTES TO BE TOLD THEY WILL REFUND 6.95 FOR RESTOCKING FEES.

    • Mary L

      Date: 11/11/2024

      This customer service is highly unsatisfactory! The first ****** I spoke with told me to return both pairs of shoes then call to ask that the funds be returned to the gift card and finally to refund the monies from the gift card to my form of payment .The second ****** tells me that (1) one pair was never received ( I sent both via **** and that (2) the monies could not be returned from the gift card! So, now Im out definitely for one pair ( no reimbursement at all) and the second pair that was received, no verification that it was even put on the gift card at all!!Very unsatisfied customer!!

    • Cindy G

      Date: 09/15/2024

      I bought very cute leather boots in May 2023 and by the following year, the soles are falling off. They're super comfortable, so I contacted the company, only to get a canned response of their return policy within 30 days, blah-blah-blah, but as a courtesy, a 20% off coupon for another pair. I am doubtful the response even came from an English-speaking person and they seem to not care about customer service. Then I get another email telling me "this ticket is closed" before I could even respond, then another email asking if I was satisfied, but when I tried to reply, "oops, too late, that ticket is also now closed". WHAT THE HECK? *******************, along with very poor workmanship in their product.

    • Arley H

      Date: 06/19/2024

      I like and have worn Easy Spirit shoes for man years. The product is very good. However, this time the shoes I ordered online at Easy Spirit didnt fit right and I returned them to exchange for a different size. I never saw a statement saying Id have to pay return mailing charges. They refunded me $50.22 on an online gift card. When I repurchased the same product a size smaller I was charged $85. That means they charged me $39,46 for return mailing.They should not try to hide this from their customers. Next time Ill buy from Amazon which has excellent return policies.

    • Ann Marie W

      Date: 04/30/2024

      Easy Spirit refusal to refund shipping charges for defective product.I placed an online order for a pair of Meadow Slip-On sandals from Easy Spirit in size 9.5 M. When I tried them on, the right sandal fit perfectly but the left one was WAY too large. Although the sandal was marked 9.5M, it had to have been mismarked because it was so big on my foot. I called customer service for a total refund and was told to return the sandals in the original packaging with a free return shipping label they emailed me. I followed these directions and sent them back. Then I received an email noting the refund had been completed but the original shipping charge of $9.95 was not refunded. I called customer service again, spoke to 3 different agents and each told me I was supposed to send them pictures of the sandal on my foot, proving that it was too big, in order to get a refund of the shipping charges. I was NEVER told that. Easy Spirit has denied my request for the refund, which is completely ridiculous to me! Very poor customer service all around, especially since the defective shoes were NOT my fault and I was never told to take pictures! Easy Spirit should do the right thing and refund the $9.95 they owe me.

    • Douglas N.

      Date: 03/15/2024

      I purchased men's Easy Spirit shoes at a ***** store which has closed down since. Allegedly the shoes are leather but at most it is bonded leather cuz when I put the shoes on and walk the leather cracked up and flaked off in large pieces. I sent pictures to Easy Spirit of the defective shoes plus there logo inside the shoe and on the soles of the shoes because they claim they do not make men's shoes. They said I must return them to ***** but I told them the store closed their doors a while back. They said there's absolutely nothing they can do to help me. Apparently they sell their name to companies to put on shoes but take zero responsibility for inferior products. Amazing how the company can stay in business with such shady practices.

    • Vicky S

      Date: 12/27/2023

      I got a physical EasySprit gift card ($60.61) from returning a pair of shoes purchased in a physical EasySpirt store. On the back of this gift card, it says the gift card is redeemable online at easyspirit.com, or at any company-owned Easy Spirit Specialty Retail or Outlet store in the US. Recently I tried to use the gift card online at easyspirit.com, the system showed my gift card info was invalid although I never used this card before. I called EasySpirit customer service, and the agent told me the gift card was issued by their old company and they cannot honor it. Right now, they only have electrical gift card and dont own any EasySprit physical store anymore. To me, this is totally unacceptable. As a consumer, I dont care how the internal structure change within EasySprit. They have to honor the gift card issued under EasySprit. All the terms and conditions listed on the card dont specify the expiration of this gift card. EasySprit has to give me the money back!!!

    • Kraen J

      Date: 12/24/2023

      Kraen J

      Date: 12/24/2023

      This is totally ridiculouscompany. I sent the shoes back the same day that easy spirit sent them in the mail to me. They were damaged and I still haven't heard anything from anyone. Went on their website and it's impossible to get information or speak with the representative of the company. My name is They were ordered December 6th. Charged on my card. Took money out my bank and I haven't heard anything since Easy Spirit Customer SUMMARY:URGENT Returned an item Dec 08, 2023 has not seen refund:Order ID: ********** Affected Items: Shoes

      Easy Spirit

      Date: 12/27/2023

      12/27 - We have asked the customer for the return tracking number if unable to provide we are happy to issue a gift card for the return.   We are currently waiting to hear back from the customer. 

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