Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Nine West Holdings, Inc. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Nine West Holdings, Inc.

      1411 Broadway, 22nd Floor New York, NY 10018-3471

    • Nine West Holdings, Inc.

      180 Rittenhouse Circle Bristol, PA 19007

    • Nine West Holdings, Inc.

      750 Lexington Avenue New York, NY 10022

    Business ProfileforNine West Holdings, Inc.

    Retail Shoes
    Multi Location Business

    Current Alerts For This Business

    Bankruptcy:
    On 04/06/2018, the business filed for reorganization under Chapter 11 of the federal Bankruptcy Act, case# 18-10947. This permits the business to continue to operate with court supervision while developing a plan of reorganization. Those with monetary claims against the business are advised to obtain a Proof of Claim form by writing to U.S. Bankruptcy Court Southern District of New York One Bowling Green New York NY 10004-1408 for resubmission to that court. The case number should be entered on the form.

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    22 complaints closed in last 3 years

    7 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Nine West Holdings, Inc. has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Nine West Holdings, Inc.

        1411 Broadway, 22nd Floor New York, NY 10018-3471

      • Nine West Holdings, Inc.

        180 Rittenhouse Circle Bristol, PA 19007

      • Nine West Holdings, Inc.

        750 Lexington Avenue New York, NY 10022

      Location of This Business
      1411 Broadway, 22nd Floor, New York, NY 10018-3471
      BBB File Opened:
      11/1/1995
      Years in Business:
      46
      Business Started:
      1/1/1978
      Type of Entity:
      Corporation
      Alternate Business Name
      • ShoeWoo
      • Nine West
      • Kasper
      • Enzo Angiolini
      • Joan & David
      • Judith Jack
      • Pappagallo
      • Nine & Company
      • Mootsie Tootsies
      • Westies
      • Sam & Libby
      • Circa Joan & David
      • Grane
      • Evan Picone
      Business Management
      • Ms. Cynthia DiPietrantonio, COO
      • Mr. Ralph Schipani, CEO
      Contact Information

      Principal

      • Mr. Ralph Schipani, CEO
      Additional Contact Information

      Fax Numbers

      • (917) 229-2572
        Primary Fax

      Phone Numbers

      Customer Complaints

      22 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/21/2024

      Complaint Type:
      Delivery Issues
      Status:
      Unanswered
      Nine West is cancelling my order with no explanation. I would like to be able to order and receive items which I have purchased from Nine West. I've attached the order confirmation and cancellation notice.

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Terri S

      1 star

      04/08/2022

      I order a shoe on 3/7 it said pre-ship 3/21 after the time passed I ask for a refund since the shoe had not shipped. Several cust. Serv. Agents said it was in the warehouse and I had to wait 2 weeks after preorder ship day to get a refund. I did that and the day before I could get refunded my money they created an *** label. It says cant give a delivery date. It is now sitting with a shipping label but no delivery date. I called for a refund bc it has been 3 days since the label was created with no delivery date. She told me that their policy is I can get a refund another 14 days after the label was created. Now bc they created this bogus label I cant get a refund. She said it is not on the website to inform the customer about their policy for customers regarding pre-orders when they have not sent the item by the time promised. I would like a refund, if you can help me get my money back I would greatly appreciate it. I will never shop Nine West again

      Local BBB

      BBB Serving Metropolitan New York

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.