ComplaintsforBeenVerified, LLC

Searchers of Records

Current Alerts For This Business

Pattern of Complaint:

BBB files indicate a Pattern of Complaints concerning BeenVerified's information publishing and customer service practices. Many consumers are telling BBB about the difficult process and unsatisfactory results from trying to opt out of personal information being published by the company. In April 2019, BBB requested the company's voluntary cooperation in address the issues identified in the Pattern. As of 4/05/2019, BeenVerified responded to BBB to say it has been working to improve the language highlighting its monthly subscription options and sign-up flows, as well increasing opt-out mechanisms and including additional procedures to address customer dissatisfaction.

As of May 2024, complaints filed by consumers with BBB against BeenVerified are still alleging surprise charges by the company from an automatic conversion to a paid subscription or a service the consumers claim not to have signed up for, as well as a lack of cooperation with information opt-outs and cancellation/refund requests.

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Initial Complaint
08/01/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I believe this business was deceptive in signing me up for a trial subscription without my knowledge. Would not respond to phone calls and responded to my email with a refusal to refund the money.
Business response
08/02/2024
Hi there ******,

Thank you for reaching out and allowing us the opportunity to resolve this for you.

I sincerely apologize but we are unable to locate an account under your name or email address.

If you have received a charge from , could you please confirm:

The last four and type of card that was charged
Your billing zip code
The date and amount you were charged
What is the exact description that appears next to the charge
Screenshot is best in aiding in our investigation

Is there any other name connected to your card?

If you have additional questions, please don't hesitate to contact us.
Customer response
08/02/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. Please remove my complaint.

Sincerely,

*************************************
Initial Complaint
07/31/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I got signed up once by mistake possibly of my own doing but mistake all the same. They refunded and closed my account or so I thought. Today they reopened my account and charged me I once again call and demanded refund which I got. I just find it odd that I've now closed the same account twice. How many people do they bill erroneously?
Business response
08/01/2024
Hi there ****,

Thank you for reaching out and allowing us the opportunity to resolve this matter for you.

Based on your review it appears that you have signed up for our 7 day $1.00 trial.
If the trial is not canceled within the 7 day period the account will automatically enroll in our monthly subscription service as outlined on the signup page.

We were able to locate your account the account and can confirm that it is now cancelled and details about the refund has been sent to the email address on file.
If you have any questions please feel free to contact us.
Customer response
08/01/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
My complaint is that my account should have already been canceled and I was under the impression it was the first time I spoke with on of their agents. They told me it was canceled and here it is again like either they didn't do what they said the first time or they reopened my accout.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***********************

Business response
08/02/2024
Hi there again ****,
Thank you for responding.
Unfortunately we were not able to locate any prior requests to cancel your account.
However, ********************** prides itself on understanding our customers' concerns.
We have provided you with an additional refund.

We issued this refund in an act of good faith based on your expressed circumstances.
If you would like to review our Account & Billing FAQS please click here: **********************************;

If you have any additional questions, please don't hesitate to contact us.
Initial Complaint
07/29/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company is not receptive and careless about users' needs. I've sent numerous emails asking to remove my information and pointing out that the website is not working. All I received is a robot reply with the same information. I request that you immediately fix your webpage and remove my information.***********************************************************************************************************
Business response
07/31/2024
Hi *****,

This is a confirmation that we have processed your opt-out request. We will suppress your data and not return the requested record(s) in future results.

Please note that sometimes the removal occurs in stages as our servers update, meaning that while the main record is removed immediately, you may see other pages that remain temporarily visible as we further process the opt-out request. Rest assured, even if references remain visible on these pages as we process the opt-out, if anyone tries to click into your report, they will not be able to access any corresponding data. In some instances, you may need to "clear your history" in your browser just in case your computer is still storing and recalling information cached prior to the opt-out. We encourage you to check to make sure that your record was removed.

Although we do our best to match any new records to existing items in our database, in rare instances, a new record that pertains to you may be different enough from the record that we previously displayed for example, due to variant spellings, initials, combinations of information, and/or addresses such that we cannot match this new record to your prior record, and this new record may then appear within our search results.

Accordingly, if you see a new record linked to you appear in any of our search results, please contact us **********************************
Initial Complaint
07/24/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I signed up for Been Verified service. I read the notice that the service must be cancelled or your account will continue to be billed. I used the service in August 2022.I called and cancelled the service the same month. I was asked why I was canceling, was it because of the automated billing> I said yes. I thought the service was canceled. I continued to be billed, and did not catch that it was being withdrawn from my account until June 2024. I contacted Been Verified and the service has been canceled, as far as I know. I was given a conformation number this time. I would not have known about the question, Why are you canceling?, if I did not call at that time. I feel I was scamed.I read their new legal notice. It was written in September 2022. If don't get compensation, I hope people will read about their shady practice.
Business response
07/25/2024
Hi there ******,

Thank you for reaching out and allowing us the opportunity to resolve this for you.

We completely understand your concerns regarding the account.
********************** wants our customers to be aware of the billing prior to creating an account with us.

When signing up for our services the terms and conditions in addition to the privacy policy are required to be agreed to prior to signing up.
Each customer must agree to these terms before successfully creating the account.

This way our customers confirm they are fully aware of the charges including the date to cancel the trial.

Our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms.
Our records do not indicate a previous request to cancel the account, in this event the account continued to renew as stated in the agreed terms.

However, BeenVerified prides itself on understanding our customers' concerns.
We have already issued a total refund of $114.30.

We issued this refund in an act of good faith based on your expressed circumstances.
BeenVerified is unable to issue any further refunds on this account.

If you would like to review our Account & Billing FAQS please click here: ***********************************************

If you have any additional questions, please don't hesitate to contact us.
Customer response
07/27/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I canceled the service the same month I tried it. In their own words in the response you have to cancel to get a refund. I was given a small sum for the over billing. Not a full refund.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***********************

Customer response
07/29/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT beenour Answer Here]
I gave you my answer from jump street. When I canceled a questioned was asked ,why are you canceling? Was it because of automated billing. I said yes.How would I know of that question , if I had not called and canceled. Been Verified tactics is a red flag they con their constumers.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***********************

Business response
07/30/2024
Hi again ******,

We take your concerns very seriously, more importantly, we are investigating your contact to us in August of 2022.

I conducted a thorough investigation of our phone records including our *** (Interactive Voice Response).
I do apologize as we were not able to locate any *** interaction to match the details provided.

We just recently updated our *** to inquire about the reason for canceling as we want to learn how we can improve our service.
In 2022 the *** did not ask customers for the reason why they were canceling, we just recently updated that feature approximately 6 months ago.

Please note that we searched the entire month of August in 2022.
BeenVerified would like to continue our investigation on this matter and look forward to more detail regarding that interaction such as the phone number used and approximate time the *** call was made.

In addition, please note that our system notes every call or contact with our *** as well in each customers account.
Sadly we did not see any interaction noted on the account in August of 2022 or thereafter until recently when the account was canceled July 2024.

Our records indicate the first contact regarding this account was 07/09/2024.
After further review, the account was created on 08/16/2022 with our upfront subscription of $22.86, as we are not able to confirm a record of the cancellation.
Therefore ,the account continued to renew to the monthly subscription.

We completely understand your concerns regarding the account. ********************** wants our customers to be aware of the billing prior to creating an account with us.
When signing up for our services the terms and conditions in addition to the privacy policy are required to be agreed to prior to signing up.

We want to ensure our customers are fully aware of the terms of service and billing, including the instructions to cancel the account. (Please review the attachment example).

We have also included the exact link used at the time your account was created here: *************************************************************;

BeenVerified prides itself on understanding our customers' concerns.
We have issued a total refund of $114.30.

At this time BeenVerified is unable to issue any further refunds on this account.
Initial Complaint
07/21/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ask to be opt out from this company and they still have some of my information on the background . My name is ****************** and my whole name is *********************************. Please removed my information thank you.
Business response
07/24/2024
Hello *******,
We were able to process your opt out as requested. In most cases, this will take 24 hours to take effect and then we encourage you to check for yourself. You may also need to
"clear your history" in your browser just in case your computer is storing and recalling information cached prior to the opt-out. Please let us know if you have any additional questions and we would be happy to assist.
Initial Complaint
07/16/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have been billed twice for this service and I have only used it one time, thinking it was the free trial. I have no use for this service. I am appalled at this scheme. I evidently am not the only one. Please have them stop billing me. I paid through PayPal.
Business response
07/17/2024
Hi ******,

We completely understand your concerns regarding the account. ********************** wants our customers to be aware of the billing prior to creating an account with us.

When signing up for our services the terms and conditions in addition to the privacy policy are required to be agreed to prior to signing up. Each customer must agree to these terms before successfully creating the account. This way our customers confirm they are fully aware of the charges including the date to cancel the trial.

Our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. Our records do not indicate a previous request to cancel the account, in this event the account continued to renew as stated in the agreed terms. Please see this link for the sign up page link : ***************************************************************

However, BeenVerified prides itself on understanding our customers' concerns. We have already issued a total refund of $26.89

We issued this refund in an act of good faith based on your expressed circumstances. BeenVerified is unable to issue any further refunds on this account. If you would like to review our Account & Billing FAQS please click here: ***********************************************

If you have any additional questions, please don't hesitate to contact us.
Initial Complaint
07/10/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On 02 July 2024, I realized that BeenVerified had regularly charged my credit card approximately $48 on four seperate occasions. My credit card logged this as a "subscription" service. I have never subscribed to a service by BeenVerified, much less heard of the company.I reached out to customer service at ********************** on 02 July 2024, and they had no record of my email address or name on any account. They proceeded to ask for further identifying information, which I provided (to include a screenshot from my credit card statement of the charges). As of 10 July 2024, there has been no resolution; only that BeenVerified is "working on the issue".
Business response
07/10/2024

Hi ********
We want to first apologize for the experience received with our customer service team. We strive to provide exceptional service and a delayed response is not our motto.
Beenverified will conduct an internal investigation into the matter and handle this incident internally.

The good news is based on the information shared with your BBB complaint in addition to the shared screenshots of the charges, I was able to locate an account.

The account found matched your full name, billing zip code and the charges matched the dates on the latest statement you emailed us. Since the account matches your name and billing code, I wanted to share what Beenverified provides.
BeenVerified is a website that provides a searchable database of aggregated public records. You can search a name on the site to locate addresses, phone numbers, relatives, court records, and much more. You can also run searches on addresses, phone numbers and email addresses. All searches are run by you in your account, once you sign up for an account.
Does this sound familiar?

Please be assured that the account was canceled and you were issued a refund of $192.60. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.

If you have any questions, please feel free to contact us.

Customer response
07/11/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***************************
Initial Complaint
07/09/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On July 2, 2024, I downloaded an application called "Mobile Number Tracker" from the ****** Play Store. I signed up for a 7-day trial for $1.00. When I tried to cancel the subscription, it did not appear in my subscriptions, and I couldn't find any record of the original charge to look for cancellation information.. After some searching, I found an email address ************************* and sent a request to cancel my subscription. However, it appears that the phone number provided is not valid. I visited a website that was supposed to provide a free phone lookup service. The first screen displayed a notice from Been-Verified, which I didn't notice until the bottom of the next page. The example I am using for this complaint is not the original number I searched. A few months ago, I ran my own phone number, and it came back as belonging to someone else: a person ********************** In ******, **. even though I have had this number since 2005, and I reported that this was incorrect months sgo but it has not been corrected.. On July 8, a transaction for $26.88 cleared my debit card account, but there was no phone number listed with the transaction. Despite the email address being *********************** and the application being called "Mobile Number Tracker," the transaction was under Been-verified. This seems misleading, false advertising, and designed to make it difficult to cancel.Please see the attached screenshots for reference.
Business response
07/10/2024
Hi there *******,

Thank you for reaching out and allowing us the opportunity to resolve this for you.

Please be advised, Mobile Number Trackers is another company/entity.

We were able to locate your account, matching your full name, phone number, zip code and email address.
Upon further review, we can confirm that our ************* Team was able to cancel and refund your account as requested on 07/09/24.

We are glad we were able to assist.
If we can provide any additional assistance, please feel free to reach out.

We are always more than happy to help!
Initial Complaint
07/07/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 4/13/24 I subscribed to Been Verified with understanding I could cancel anytime. I was charged $32.26 on credit card on 4/13/24 and on 5/12/24 for total of $64.52. I want to cancel my membership but I'm unable to log in to do so. It's the weekend now so can't call customer service. I even wrote down my password when I signed up but it's not working so I chose "forgot password" on 2 separate days. They supposedly sent link to my email to change password but it's not in my inbox or Spam folder. This business operates like a scam! I would like one month's refund and a cancellation of my membership.
Business response
07/08/2024
Hi there ********,

Thank you for reaching out and allowing us the opportunity to resolve this.

Based on your review it appears that you have signed up for our 7 day $1.00 trial.
If the trial is not canceled within the 7 day period the account will automatically enroll in our monthly subscription service as outlined on the signup page.

We were able to locate your account the account is now canceled details about the refund has been sent to the email address on file.
If you have any questions please feel free to contact us at **********************************.
Initial Complaint
07/06/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I signed up for a $1 trial of the service today and was immediately charged the full monthly amount. Refund my money and cancel the account. My member ID is *********.
Business response
07/09/2024
Hi there *****,
Thank you for reaching out and allowing us the opportunity to resolve this matter for you.
We sincerely apologize for inconvenience caused.
We were able to identify a bug that was causing this error and it has now been fixed.
Please be assured that your account was canceled and you were issued a refund of $31.89.
The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.

If you have any questions, please feel free to contact us.

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

Cookies on BBB.org

Current Alerts For This Business

Need to file a complaint?

Complaint Details

Showing all complaints

Business response

Customer response

Business response

Customer response

Business response

Business response

Business response

Customer response

Customer response

Business response

Business response

Business response

Business response

Customer response

Business response

Business response

Business response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary