ComplaintsforBeenVerified, LLC
Current Alerts For This Business
BBB files indicate a Pattern of Complaints concerning BeenVerified's information publishing and customer service practices. Many consumers are telling BBB about the difficult process and unsatisfactory results from trying to opt out of personal information being published by the company. In April 2019, BBB requested the company's voluntary cooperation in address the issues identified in the Pattern. As of 4/05/2019, BeenVerified responded to BBB to say it has been working to improve the language highlighting its monthly subscription options and sign-up flows, as well increasing opt-out mechanisms and including additional procedures to address customer dissatisfaction.
As of May 2024, complaints filed by consumers with BBB against BeenVerified are still alleging surprise charges by the company from an automatic conversion to a paid subscription or a service the consumers claim not to have signed up for, as well as a lack of cooperation with information opt-outs and cancellation/refund requests.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/21/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I ask to be opt out from this company and they still have some of my information on the background . My name is ****************** and my whole name is *********************************. Please removed my information thank you.Business response
07/24/2024
Hello *******,
We were able to process your opt out as requested. In most cases, this will take 24 hours to take effect and then we encourage you to check for yourself. You may also need to
"clear your history" in your browser just in case your computer is storing and recalling information cached prior to the opt-out. Please let us know if you have any additional questions and we would be happy to assist.Initial Complaint
07/16/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I have been billed twice for this service and I have only used it one time, thinking it was the free trial. I have no use for this service. I am appalled at this scheme. I evidently am not the only one. Please have them stop billing me. I paid through PayPal.Business response
07/17/2024
Hi ******,
We completely understand your concerns regarding the account. ********************** wants our customers to be aware of the billing prior to creating an account with us.
When signing up for our services the terms and conditions in addition to the privacy policy are required to be agreed to prior to signing up. Each customer must agree to these terms before successfully creating the account. This way our customers confirm they are fully aware of the charges including the date to cancel the trial.
Our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. Our records do not indicate a previous request to cancel the account, in this event the account continued to renew as stated in the agreed terms. Please see this link for the sign up page link : ***************************************************************
However, BeenVerified prides itself on understanding our customers' concerns. We have already issued a total refund of $26.89
We issued this refund in an act of good faith based on your expressed circumstances. BeenVerified is unable to issue any further refunds on this account. If you would like to review our Account & Billing FAQS please click here: ***********************************************
If you have any additional questions, please don't hesitate to contact us.Initial Complaint
07/10/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On 02 July 2024, I realized that BeenVerified had regularly charged my credit card approximately $48 on four seperate occasions. My credit card logged this as a "subscription" service. I have never subscribed to a service by BeenVerified, much less heard of the company.I reached out to customer service at ********************** on 02 July 2024, and they had no record of my email address or name on any account. They proceeded to ask for further identifying information, which I provided (to include a screenshot from my credit card statement of the charges). As of 10 July 2024, there has been no resolution; only that BeenVerified is "working on the issue".Business response
07/10/2024
Hi ********
We want to first apologize for the experience received with our customer service team. We strive to provide exceptional service and a delayed response is not our motto.
Beenverified will conduct an internal investigation into the matter and handle this incident internally.
The good news is based on the information shared with your BBB complaint in addition to the shared screenshots of the charges, I was able to locate an account.
The account found matched your full name, billing zip code and the charges matched the dates on the latest statement you emailed us. Since the account matches your name and billing code, I wanted to share what Beenverified provides.
BeenVerified is a website that provides a searchable database of aggregated public records. You can search a name on the site to locate addresses, phone numbers, relatives, court records, and much more. You can also run searches on addresses, phone numbers and email addresses. All searches are run by you in your account, once you sign up for an account.
Does this sound familiar?
Please be assured that the account was canceled and you were issued a refund of $192.60. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.
If you have any questions, please feel free to contact us.Customer response
07/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***************************
Initial Complaint
07/09/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On July 2, 2024, I downloaded an application called "Mobile Number Tracker" from the ****** Play Store. I signed up for a 7-day trial for $1.00. When I tried to cancel the subscription, it did not appear in my subscriptions, and I couldn't find any record of the original charge to look for cancellation information.. After some searching, I found an email address ************************* and sent a request to cancel my subscription. However, it appears that the phone number provided is not valid. I visited a website that was supposed to provide a free phone lookup service. The first screen displayed a notice from Been-Verified, which I didn't notice until the bottom of the next page. The example I am using for this complaint is not the original number I searched. A few months ago, I ran my own phone number, and it came back as belonging to someone else: a person ********************** In ******, **. even though I have had this number since 2005, and I reported that this was incorrect months sgo but it has not been corrected.. On July 8, a transaction for $26.88 cleared my debit card account, but there was no phone number listed with the transaction. Despite the email address being *********************** and the application being called "Mobile Number Tracker," the transaction was under Been-verified. This seems misleading, false advertising, and designed to make it difficult to cancel.Please see the attached screenshots for reference.Business response
07/10/2024
Hi there *******,
Thank you for reaching out and allowing us the opportunity to resolve this for you.
Please be advised, Mobile Number Trackers is another company/entity.
We were able to locate your account, matching your full name, phone number, zip code and email address.
Upon further review, we can confirm that our ************* Team was able to cancel and refund your account as requested on 07/09/24.
We are glad we were able to assist.
If we can provide any additional assistance, please feel free to reach out.
We are always more than happy to help!Initial Complaint
07/07/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On 4/13/24 I subscribed to Been Verified with understanding I could cancel anytime. I was charged $32.26 on credit card on 4/13/24 and on 5/12/24 for total of $64.52. I want to cancel my membership but I'm unable to log in to do so. It's the weekend now so can't call customer service. I even wrote down my password when I signed up but it's not working so I chose "forgot password" on 2 separate days. They supposedly sent link to my email to change password but it's not in my inbox or Spam folder. This business operates like a scam! I would like one month's refund and a cancellation of my membership.Business response
07/08/2024
Hi there ********,
Thank you for reaching out and allowing us the opportunity to resolve this.
Based on your review it appears that you have signed up for our 7 day $1.00 trial.
If the trial is not canceled within the 7 day period the account will automatically enroll in our monthly subscription service as outlined on the signup page.
We were able to locate your account the account is now canceled details about the refund has been sent to the email address on file.
If you have any questions please feel free to contact us at **********************************.Initial Complaint
07/06/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I signed up for a $1 trial of the service today and was immediately charged the full monthly amount. Refund my money and cancel the account. My member ID is *********.Business response
07/09/2024
Hi there *****,
Thank you for reaching out and allowing us the opportunity to resolve this matter for you.
We sincerely apologize for inconvenience caused.
We were able to identify a bug that was causing this error and it has now been fixed.Please be assured that your account was canceled and you were issued a refund of $31.89.
The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.
If you have any questions, please feel free to contact us.Initial Complaint
07/03/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
When I plug in my personal information personal detail about me come up on this website without my permission. The company has been contacted and still the information remains. The amount of information places me at risk for identity theft. Please contact this company and have them remove this personal information. Thank you!Business response
07/08/2024
Hi there *********,
Thank you for reaching out.
Please know that we take your privacy concerns very seriously.
This is a confirmation that we have processed your opt-out request.
We will suppress your data and not return the requested record(s) in future results.
Please note that sometimes the removal occurs in stages as our servers update, meaning that while the main record is removed immediately, you may see other pages that remain temporarily visible as we further process the opt-out request.
Rest assured, even if references remain visible on these pages as we process the opt-out, if anyone tries to click into your report, they will not be able to access any corresponding data.
In some instances, you may need to "clear your history" in your browser just in case your computer is still storing and recalling information cached prior to the opt-out.
We encourage you to check to make sure that your record was removed and to contact us at ******************************* if you encounter any issues.
Although we do our best to match any new records to existing items in our database, in rare instances, a new record that pertains to you may be different enough from the record that we previously displayed for example, due to variant spellings, initials, combinations of information, and/or addresses such that we cannot match this new record to your prior record, and this new record may then appear within our search results.
Accordingly, if you see a new record linked to you appear in any of our search results, please contact us at ******************************* and we will be happy to help you remove that record as well.Customer response
07/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:To whom it may concern,
I am still seeing my personal information from this website on the internet. Please remove ALL information as it places me in DANGER of identity theft or WORSE. I will continue to monitor this site until this matter is resolved.
Thank you,
*****************************
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*****************************
Business response
08/02/2024
Hi again *********,
Thank you for reaching out.
We are more than happy to investigate further into this.
To confirm, we have already opted out your information as requested on 07/10/2024.
In some instances, you may need to "clear your history" in your browser just in case your computer is still storing and recalling information cached prior to the opt-out.
We encourage you to check to make sure that your record was removed and to contact us at ******************************* if you encounter any issues.
Although we do our best to match any new records to existing items in our database, in rare instances, a new record that pertains to you may be different enough from the record that we previously displayed for example, due to variant spellings, initials, combinations of information, and/or addresses such that we cannot match this new record to your prior record, and this new record may then appear within our search results.
Accordingly, if you see a new record linked to you appear in any of our search results, please contact us at ******************************* and we will be happy to help you remove that record as well.
If you are still coming across your report, we request that you kindly share a screenshot and or url link so we can look into this.
Thank you.Initial Complaint
06/22/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Been verified has made unauthorized charges to my credit card for the last three months. I did not sign up for their services.Business response
06/24/2024
Hello ***,
I was able to locate your account that matches your personal information. Additionally, your account was cancelled and you have been issued a refund in the amount of $86.37. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.
If you have any questions, please feel free to contact us.Initial Complaint
06/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I needed one VIN searched. I looked and found them. In their FAQ it outlined that if you needed a single ViN you should make an account, use the trial, and immediately upon finishing your search you should email to cancel your request. I did these steps all on 6/12/24. On 6/18/24 i noticed a pending charge of *****. I then sent an email regarding this, but have yet to hear a response, it appears they are easily able to just ignore requests even if the requests themselves are in the exact format they requested. I now have STILL not heard back, and do not know if I will end up charged again next month. Is there no way to get out from under these crooks?Business response
06/21/2024
Hi there *******,
Thank you for reaching out and allowing us the opportunity to resolve this for you.
I am more than happy to assist you with your concerns.
The account was created on 06/11/24 with our $1.00 7-day trial.
Upon further review, it appears we did not receive a request to cancel prior to the end of the trial.
In that event, your account was automatically renewed to the monthly subscription.
When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel.
You can contact us to cancel at any time, and will not be billed for your next billing cycle.We were able to locate your request for cancellation and refund after the Trial had ended.
Please be assured that your account was canceled and you were issued a refund of $28.79.
The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.
If you have any questions, please feel free to contact us.Customer response
06/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
**************
Initial Complaint
06/12/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I did not authorize payment to this business and they have taken money out of my account under the name "***********". I have never received a billing statement via email or in the mail. I called this company to resolve this distressing event. I spoke with the representative ******, who falsely verified an incorrect email address and gave me all the account information regarding this error. It was recently brought to my attention that this occurred when I attempted to close an account I thought had a 0 balance. ****** exclaimed from that the email address she had on file, was the email address that created the account. I reviewed all of my email addresses and was unable to find where this account received any billing statements via email. I did not authorize any of these purchases from my account. The following charges were processed on my card ending 1191. Jun-******* 23-Jul68.22 23-Aug68.22 23-Sep68.22 23-Oct68.22 23-Nov52 23-Dec28 24-Jan60.6 ***** ************ only refunded me 4 transactions that totaled $150.00. I am requesting they return the remainder of the balance that they created. I would have never authorized transactions from this account in that amount because this is not a card I utilize on a regular basis.Business response
06/12/2024
Hi there ******,
Thank you for allowing us the opportunity to resolve this matter for you.
Upon further review, we were able to locate a BeenVerified account that was cancelled on 07/29/2021.
If you have received a charge from "***********", that is a different company and we suggest that you kindly reach out to them to resolve this matter.
If you have received a charge from BeenVerified, could you please confirm:
- The last four and type of card that was charged
- Your billing zip code
- The date and amount you were charged
- What is the exact description that appears next to the charge
- A screenshot is best in aiding our investigationIs there any other name connected to your card?
If you have additional questions, please don't hesitate to contact us.Customer response
06/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*********************
- The last four and type of card that was charged- ****
- Your billing zip code - *****
- The date and amount you were charged- June 2023-January 2024
- What is the exact description that appears next to the charge- Been Verified and **********
- A screenshot is best in aiding our investigation- Please see attachments
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Customer Complaints Summary
359 total complaints in the last 3 years.
170 complaints closed in the last 12 months.