Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to kindly request a refund for the subscription charges associated with my account (Member ID: *********, Email: ************************** Initially, I paid a $1 fee to access information about a vehicle I intended to purchase. Unfortunately, I did not fully understand the recurring subscription charges at the time of payment.I recently discovered unexpected charges of approximately $30 per month for July and August. As an international student, this amount significantly impacts my financial situation. I genuinely was not aware of these ongoing subscription fees and have not accessed or used your services since my initial inquiry about the vehicle.I would greatly appreciate your understanding and assistance in refunding these charges, considering my circumstances. Please assist me in resolving this issue at your earliest convenience.Thank you very much for your understanding and support. I look forward to your positive response.

  Business Response

  Date: 04/08/2025

  Hi ***,
  
  Thank you for reaching out and allowing us the opportunity to resolve this for you.
  
  We completely understand your concerns regarding the account.
  
  The account was created on 03/01/25 with our $1.00 7-day trial. We were not able to see any charges for the month of July and August instead you were charged for the monthly subscription after the trial period ended 03/08/2025.
  
  BeenVerified wants our customers to be aware of the billing prior to creating an account with us.
  
  Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial.
  
  Please note that our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. In the example provided you will see the *** Billing Detail section that also provides information on how to cancel the trial and instructions on how to reach us. (Please review the attachment)
  
  To summarize, section 18 of the Terms and conditions state: We offer refunds, You are typically limited to receipt of a single refund per subscription. Repetitive refunds are not permitted. 
  
  Please be assured that the account was canceled and you were issued a refund of $61.26?. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.
  
  Your refund covers transactions from 03/08/25 to 04/07/25. We are unable to refund any earlier transactions from previous billing periods.  
  
   If you have any further questions, please don't hesitate to contact us at ***********************************

  Customer Answer

  Date: 04/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *** ***** **
  
  
  
   
  
  

• Initial Complaint

  Date:04/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was upcharged from $2.89 for a one time use fee to $28.79 on a monthly subscription basis. Caught it the first month by ****** sending me an email. Would like to pay the original price of $2.89. Can dispute the charge with credit card company or ******. Would like others to know.

  Business Response

  Date: 04/07/2025

  Hi ******,
  
  Thank you for reaching out and allowing us the opportunity to resolve this for you.
  
  The initial charge was for $1.00 for the 7-day trial period, and your account automatically renewed to the regular monthly subscription after the trial ended.
  We also dont offer any plans that cost $2.89.
  
  We completely understand your concerns regarding the account. 
  ********************** wants our customers to be aware of the billing prior to creating an account with us.
  
  Prior to signing up for our 7-day trial, it is required to review and agree to the terms and conditions and privacy policy. Therefore, each customer agrees to the terms of our service which includes instructions on how to cancel the trial.
  
  Please note that our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms.
  
  Please be assured that your account was canceled and you were issued a refund of $28.79. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.
  
   If you have any further questions, please don't hesitate to contact us at ***********************************

• Initial Complaint

  Date:03/30/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I don't find professional to ignore a user's request and do not follow up with the request. At this point, I believe this is an intentional act of not honoring opt out request. I demand that you remove my personal information as your website has severe technical flaws and customer service is irresponsive. ******************************************************

  Business Response

  Date: 04/01/2025

  Hi ******,
  
  Thank you for reaching out and allowing us the opportunity to resolve this for you.
  
  Please know that we take your privacy concerns very seriously.
  
  This is a confirmation that we have processed your opt-out request. We will suppress your data and not return the requested record(s) in future results.
  
  Please note that sometimes the removal occurs in stages as our servers update, meaning that while the main record is removed immediately, you may see other pages that remain temporarily visible as we further process the opt-out request. Rest assured, even if references remain visible on these pages as we process the opt-out, if anyone tries to click into your report, they will not be able to access any corresponding data. In some instances, you may need to "clear your history" in your browser just in case your computer is still storing and recalling information cached prior to the opt-out. We encourage you to check to make sure that your record was removed and to contact us at ******************************* if you encounter any issues.
  
  Although we do our best to match any new records to existing items in our database, in rare instances, a new record that pertains to you may be different enough from the record that we previously displayed for example, due to variant spellings, initials, combinations of information, and/or addresses such that we cannot match this new record to your prior record, and this new record may then appear within our search results.
  
  Accordingly, if you see a new record linked to you appear in any of our search results, please contact us at ******************************* and we will be happy to help you remove that record as well.
  
  If you have any further questions, please don't hesitate to contact us at ************************************************************.
  

• Initial Complaint

  Date:03/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 29th, I signed up for beenverified.com to try and do a self background check and then paid a subscription for the service. Looking up reviews for the product I had realized that this business not only could be a front for data brokers looking to sell personal info on the dark web but also frequently charge their customers even after cancelling their subscription. While I am still in the process of cancelling my subscription, I will not hesitate to call my bank to dispute the charges if need be. When trying to contact the business, they only seem to have automated responses to support emails and such, which is concerning for the fact that it's possible there could be actually no human being actively operating the site outside of some select phone calls. Thus, trying to contact them through the support email on their website is ultimately kind of useless, and thus here I am filing a complaint regarding this company. I highly suggest looking into them for their shady business practices, especially when it comes to charging after possible subscription cancellations and data selling. Additionally, when adding a billing option on their website there IS NO OPTION TO REMOVE YOUR BILLING/PAYMENT METHOD, which is highly concerning.

  Business Response

  Date: 04/01/2025

  Hi ********,
  
  Thank you for reaching out and allowing us the opportunity to resolve this for you.
  
  BeenVerified will never sell the personal information you provide to us during sign-up. The data we provide in our reports is obtained through publicly available data sources independent of anything you provide to us. We do not sell information obtained from site cookies.
  
  When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle.
  
  We also offer multiple hassle-free ways to cancel your account. You are able to cancel online, through email, live chat or by calling our customer service.
  
  Currently, we don't provide self-service deletion of payment information which means in order to do so, you should either call our toll-free customer service number, via chat or email us at **************************************.
  
  While we do have our automated support that responds to you automatically, rest assured that we are reviewing your concerns and make sure to address it appropriately and personally.
  
  Furthermore, we were able to review your most recent contact to our ************* Team and locate your account with the information provided.
  
  Rest assured that your account was canceled on 03/31/25 and issued a full refund of $32.89 by one of our chat support and you will not be billed moving forward.
  
  Your payment method on file has also been removed and we have forwarded your account and information deletion request to our privacy team.
  
  If you have additional questions, please do not hesitate to contact us ************************************************************
  

• Initial Complaint

  Date:03/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for the monthly subscription and I could not find a single bit of accurate information on the people I was trying to look up and then I even tried looking myself up to see if theres some kind of glitch and I couldnt even find information on myself. This isnt buyers remorse. This feels like a complete scam and waste of money.

  Business Response

  Date: 04/01/2025

  Hi *******
  
  Thank you for reaching out and allowing us the opportunity to resolve this for you.
  
  We were able to review your most recent contact to our ************* Team and locate your account with the information provided.
  
  I'm sorry to hear you ran into any inaccurate information in your reports.
  
  BeenVerified's public records are collected through official government records such as mortgage deeds and court records, and through sources such as magazine subscriptions, warranty cards and utility bills.
  
  As you just experienced, sometimes the information they collect is not always 100% correct.
  However, we can only work with the information provided to us within public data.
  
  Please note that we continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.
  
  Moreover, please be assured that your account was canceled and you were issued a refund of $34.86 on 03/27/25. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.
  
  If you have any further questions, please don't hesitate to contact us at ***********************************

• Initial Complaint

  Date:03/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beenverified makes it difficult or impossible for customers to cancel their subscription. I have tried through the website and by phone and they pretend they cannot find my account. I need the subscription cancelled and refund of the monthly charges.

  Business Response

  Date: 03/31/2025

  Hi *****,
  
  Thank you for reaching out and allowing us the opportunity to resolve this for you.
  
  We were able to review your most recent contact to our ************* Team and locate your account with the information provided.
  
  After review, it shows that your account was suspended on 10/19/22 because we are unable to bill the card on file but reactivated on 11/08/24 with our $5.00 7-day trial plan.
  We did not receive any additional request to cancel the account from the reactivation date until 03/24/25.
  
  We completely understand your concerns regarding the account.  wants our customers to be aware of the billing prior to creating an account with us. 
  
  When signing up for our services the terms and conditions in addition to the privacy policy are required to be agreed to prior to signing up.  Each customer must agree to these terms before successfully creating the account. This way our customers confirm they are fully aware of the charges including the date to cancel the trial.
  
  Our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. Our records do not indicate a previous request to cancel the account, in this event the account continued to renew as stated in the agreed terms. 
  
  Please be assured that your account was canceled and you were issued a refund of $32.89. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.
  
  If you have any questions, please feel free to contact us.

• Initial Complaint

  Date:03/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account was created out of curiosity with the $1 trial. No payment receipts or notifications given. Never used the service and company continued to charge $27 monthly charge without my knowledge on the account. NEVER USED THIS MEMBERSHIP OR WANTED IT. Attempted to call support center after another charge came up that I did not recognize and flagged it as fraud.I did not authorize my account to be charged for OVER A YEAR without using your services. I want my refund for the service I NEVER USED OR WANTED.

  Business Response

  Date: 03/21/2025

  Hi *******,
  
  Thank you for reaching out and allowing us the opportunity to resolve this for you.
  
  We completely understand your concerns regarding the account.
  ********************** wants our customers to be aware of the billing prior to creating an account with us. 
  
  When signing up for our services the terms and conditions in addition to the privacy policy are required to be agreed to prior to signing up.
  Each customer must agree to these terms before successfully creating the account. This way our customers confirm they are fully aware of the charges including the date to cancel the trial. 
  
  Our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms.
  Our records do not indicate a previous request to cancel the account, in this event the account continued to renew as stated in the agreed terms. 

  In the example provided you will see the *** Billing Detail section that also provides information on how to cancel the trial and instructions on how to reach us. (Please review the attachment)
  
  However, BeenVerified prides itself on understanding our customers' concerns. We have already issued a total refund of $80.67.
  We issued this refund in an act of good faith based on your expressed circumstances.
  
  BeenVerified is unable to issue any further refunds on this account. If you would like to review our Account & Billing ***S please click here: ***********************************************
  If you have any additional questions, please don't hesitate to contact us.

• Initial Complaint

  Date:03/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have SOMEHOW been billed for a service that I have never used nor agreed to transactions with. I have know idea how they were able to "grab" my **************** account. Giving the benefit of doubt to myself, in January, I called to cancel and was told the account and transactions would cease. Well, as of today, March 11, 2025 they have continued. I called once again and this time I was more alert. The person I talked to Jimena confirmation #********* and was assured I would be ONLY reimbursed from my last transaction #*********. I clearly have not used nor intended to do business with this "Scam" operation. Review past complaints with BBB! How can this organization continue to business in this country?**** ********

  Business Response

  Date: 03/13/2025

  Hi ****,
  
  Thank you for reaching out and allowing us the opportunity to resolve this for you. We take your concern very seriously. 
  
  We were able to locate an account that matches your full name, email address, telephone number, and zip code that has been provided in this request. The account was created on 10/01/24 with our $1.00 7-day trial and renewed to the monthly subscription of $28.79. Upon checking, our system does not indicate any prior cancellation request through our telephone **************** Team in the month of January. 
  
  We'd like to look into the situation; could you please give us a screenshot of the email cancellation confirmation or a reference number for the cancellation prior to your call on March 11th.
  
  In your case, our system proceeded with the monthly renewal. Please note that all of our subscriptions are recurring until elected to cancel as outlined on the sign-up page.
  This way our customers are fully aware of the charges including the date to cancel the trial.
  
  Please be assured that your account was canceled and you were issued a refund of $28.79 on 03/11/25. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.
  
  If you have any additional concerns, please feel free to contact us at **********************************

• Initial Complaint

  Date:03/10/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to sign up for an account using a subscription trial period. After providing my credit card information, I was directed to a page to create my account. However, the site would not accept my phone number as valid, so I was unable to complete the account set-up. Since I did not have a completed account, I contacted the business via a customer service link on their webpage to request that my account be cancelled. I received an immediate message from the company stating that there were no accounts registered to my name or email. They requested a member ID etc. to verify the account - which I did not have since I was unable to complete the account set-up. At no point did the company attempt to remedy the issue with my phone number and I received a notice that I would have to be able to provide them with my credit card charge detail before they could provide additional cancellation service. The initial $1 set-up fee finally showed up on my statement this past week and I sent them the information they requested. However, they continued to charge the $32.89 subscription fee and blamed me for not adequately cancelling the account (the same account that they stated did not exist in their records). The customer service experience was absolutely horrific. I finally was able to get them to reverse the $32.89 charge, but I would like to be reimbursed for the full amount (including the $1) and for this experience to be recorded since they are likely charging others similarly.

  Business Response

  Date: 03/13/2025

  Hi ********,
  
  
  Thank you for bringing this to our attention, we sincerely apologize for inconvenience this may have caused.
  
  We completely understand that you have encountered an error when you attempted to sign up for an account with us. Upon further review, we were able to locate an account matching your full name and an email address that had a domain of *******. It appears that the account was successfully created with our $1.00 7-day trial.
  
  We reviewed your initial cancelation request and we apologize that our previous support was not able to locate the account right away that is why the account renewed to the monthly subscription of $32.89 per month as outlined on the sign up page.
  
  We would like to thank you for providing additional information as this was very helpful in locating the account.
  
  Nevertheless, please be assured that your account was canceled and you were issued a total refund of $33.89 (includes the $1.00 trial). The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.
  
  Lastly, we want to ensure you that our customers are our priority and providing exceptional service is our motto, please accept our sincerest apologies for this occurrence.  If we can provide any further assistance, please feel free to email us at ***********************************

  Customer Answer

  Date: 03/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******** **********
  
  
  
   
  
  

• Initial Complaint

  Date:03/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never sign up with BVC*BeenVerified and I was charged $28.79. I dont even have an account with ***. Please I want that money to be refund back because I need it for my children school textbooks.

  Business Response

  Date: 03/10/2025

  Hi there ******,
  
  Thank you for reaching out and allowing us the opportunity to resolve this for you.
  
  We completely understand your concerns regarding the account. 
  ********************** wants our customers to be aware of the billing prior to creating an account with us.
  
  When signing up for our services the terms and conditions in addition to the privacy policy are required to be agreed to prior to signing up. 
  Each customer must agree to these terms before successfully creating the account. 
  
  With this action our customers confirm they are fully aware of the subscription details including the instructions on how to cancel.
  
  Our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. 
  Our records do not indicate a previous request to cancel the account, in this event the account continued to renew as stated in the agreed terms. 
  
  All accounts are created on the users end.
  Additionally, we have matched all identifying details against the account.
  Full name, email address, phone number and zip code match.
  
  However, BeenVerified prides itself on understanding our customers' concerns. 
  We have already issued a total refund of $28.79. 
  
  We issued this refund in an act of good faith based on your expressed circumstances.
  
  If you would like to review our Account & Billing FAQS please click here: ***********************************************
  If you have any additional questions, please don't hesitate to contact us.