Business ProfileforGray Line New York Tours, Inc.

Date/Time:3/26/2023 11:57 AM Amount: $138.00 Service Promised: Boat tour to see ***************** Booking Ref#: ******** Nature of Dispute: A rep from company met us walking into the area for tickets. He met us a bit of the way from the actual dock but was wearing uniform for Gray Line Tours. He asked if we wanted the long 6 hr tour, in which we would have to go to the building, or if we wanted the shorter tour which he sold the tickets for. We chose the shorter because we had a flight that evening. He told us the next boat left at 12:30 pm so we purchased the tickets. After seeing the charge was $138, we thought that was high because we saw tickets online for around $60 PP. We figured we'd got taken but went with it assuming we would still get the tour. When we got to the dock, a lady there (not affiliated with Gray Line) advised us no boats leave at 12:30 and the next tour was full and she didn't know why he told us this. She told us to go back to the rep ****** and ask for a refund and not to take no for an answer because he might tell us they can't do refunds but they definitely could. So we went back to **** and told him what happened. He apologized and did something on his handheld machine stating that he was giving us a refund in which we should see in a few days but if not, to call the number on the receipt he gave us. He showed us on the machine where if said refund but the receipt he gave us did not reflect that. We checked our bank and after a week there was still no refund so we called the number. A lady answered who was very rude and told us that we would have to prove we did not receive the service and told us we could email the receipt to ************************************** so we did. We still hadn't heard anything back as of last week so we filed a dispute with our bank. This was done on our debit card and our dispute was denied, again showing why we were entitled to a refund. Very sad that we were scammed by this company as unbeknownst tourists!!!