Reviews

Review Details

• Review fromErin C

  Date: 04/28/2025

  1 star
  Unsafe horrible no accountability! Unsafe staff. Dont put your life in these scammers hands!!!

• Review fromRo T

  Date: 03/03/2025

  1 star
  Took my daughter on the Tea Around Town for her birthday on ******. We left late and did not get our 75 minute tour. There was no sugar or honey for the teas served and we did not get our tumblers. The staff were very nonchalant and told us all on the bus to contact customer service.They did not honor what they advertised. For all of the money spent on the trip, it was disappointing that they did not provide what was advertised.

• Review fromSteven R

  Date: 02/19/2025

  1 star
  Bought 2 day passes, DO NOT WASTE YOUR MONEY. We rode several times the first day, and every single bus but 2 LEAKED all over the place. They handed us ponchos to sit ***** not take this if you have reservations. With the exception of ONE driver, (who we tipped, the only one) - Most don't bother to announce stops, door don't open unless you know EXACTLY where to get off, you'll miss your stop. Other times IF they stop, plan to sit there for up to 30 minutes while they try to sell more tickets.The staff was extremely unfriendly, I saw 2 separate staff members YELL at CUSTOMERS. One for standing up, and one for TOUCHING an employees umbrella. I get it's *** but rudeness like that by someone you are PAYING is unacceptable.They will lie cheat and bully you into buying as many days as you can. We bought 2 days, and ubered the 2nd day. That should tell you all you need to know about this company

• Review fromDorothea J

  Date: 02/05/2025

  1 star
  Can I make it -5 stars? This place is the worst business in existence. I bought 4 tickets. I am a disabled vet with mobility issues. I asked for 1 seat on the first floor of the bus and was informed they only make accommodations for wheelchairs. Stairs are just about impossible for me. I pointed out my brace and was told what do you expect me to do We rode the bus 3 times in 2 days and took the boat to lady liberty. I asked for a refund and was told its non refundable, never mentioned until I requested one. They are very pushy to make the sale and very ignorant once they get your money. Next time Ill do my homework and NEVER use or recommend this organization again!

• Review fromjames m

  Date: 01/12/2025

  1 star
  I cannot stress this enough: the NYC Hop-On Hop-Off Bus ************* of Liberty Cruise is an absolute scam. Save your money, time, and sanity, because this tour is one of the most poorly run operations Ive ever encountered. Heres why this nightmare deserves zero stars:1. They Sell ******************************************************* shamelessly overbooks, selling far more tickets than they could ever reasonably seat on their buses or boats. The result? Massive crowds and endless waiting for buses and cruises that are already full. Dont let their slick marketing fool youtheres no guarantee youll even get a seat, let alone enjoy the experience you paid for.2. No Refund Policy = Customer Exploitation All sales are final, which means they refuse to issue refunds even when its entirely their fault that you couldnt access the services you paid for. They take your money and wash their hands of you.3. Disorganized and Chaotic The entire operation is a logistical disaster. Staff are unhelpful, rude, and seemingly unaware of whats going on. Good luck figuring out where to go or how to board because theres zero signage or guidance.4. Endless ********** Forget about the convenience of hop-on, hop-off. Buses are infrequent and overcrowded, meaning youll likely be stranded at stops for ages. The Statue of Liberty Cruise? More like a ferry with standing room onlyif you even manage to board. Its a far cry from the seamless experience they advertise.5. Terrible Quality and Lackluster Experience If you manage to get on a bus, prepare for a lackluster ride. The commentary is dull, inaccurate, and barely audible. The cruise offers minimal views, no narration, and absolutely no sense of value. Everything about this tour screams cut corners.6. Exorbitant Price for Nothing For the sky-high price, youd expect some level of quality. Instead, you get a disorganized mess that leaves you feeling duped and angry.

• Review fromMargie H

  Date: 01/02/2025

  1 star
  DO NO PURCHASE TICKETS FROM THESE COMPANY. TopView Sightseeing should not be operating. There might be a reason why they are not BBB accredited. I almost got scammed. Took me four months to get a refund from my ******************* until I disputed the charges three times. Told my **** that if they reverted back the charges I was going to close my credit card with them. I finally got my money back after 3-1/2 months. Not sure if the ** company took the losses, but wasn't going to pay for something I did not use due to TopView overselling these tickets. No room in their busses to Hop on which caused us to not get to the Pier on time to pick up the *******Cruise that we purchased. DO NOT Buy from this company. They are thieves.

• Review fromRosa P

  Date: 11/21/2024

  1 star
  About Top View tourist bus tours in ************ 2 ocasiones, 2 different days the bus did not stop at their bus stop, even though their web App schedule was announcing their arrival. Both locations were the last right ride of the evening leaving us stranded at night.

• Review fromTyler E

  Date: 10/18/2024

  1 star
  I want to tell everyone that reads this review, do not waste your money with this company. The drivers are incredibly rude, they do not allow you to go a full round trip they kick you off before the last stop. we went through half of the tour and they wait at stops for way to long and it says online that it is two to two and a half hours for a full round trip. That is not true, half a round trip took two and half hours. They say online busses come every 15min this is also not true it's more like 30 to 45 minutes. Some stops suddenly become drop off only and we were told to walk 4 blocks down to a different stop to get picked up. There is other companies and it would probably be cheaper and easier with just using **** please do not use this company they do not keep their promises and are incredibly rude.

• Review fromRachel C

  Date: 10/04/2024

  1 star
  Fraud and false advertising. Purchased tickets for 72 hours. Reserved timed ticked for the night bus tour. Staff scanned our tickets, so it they are used now and then told us we could not board the bus. This is theft and it was intentional. The staff at 7th and 41/42nd at 6pm on 3 October verbally abused customers, yelling at them to walk an additional seven blocks although the app told us to come to this location AND we were a party with elderly/children so we would never make the bus departure time at the further location. I have never been treated so poorly and in addition been cheated out of services I purchased.

• Review fromDorothylee B

  Date: 09/03/2024

  1 star
  Here is a statement of my case: Tickets were purchased for the Night Tour on September 1, 2024 at approximately 9:40pm. I paid a total amount of $58.00 cash.While waiting in line for almost 20 minutes a medical emergency occurred (I am disabled). The employees who were approached just kept saying to wait 5 more minutes for the next bus and disregarded the issue at hand. When asked for a refund, the request was flat out refused; even seeing first hand that a medical emergency was happening. Emailed copy of the receipt as evidence of my purchase and the amount that I am owed. From the information on the receipt they could have checked and saw that no tickets were redeemed.This is their responseAt TopView Sightseeing we strive to ensure all of our customers have a memorable and enjoyable experience. We are saddened to hear that your time touring with us did not meet your expectations.Your feedback is crucial to us, as it's used as a tool for bettering our services. Thank you for sharing your experience. I can assure you sure all of your information and concerns will be forwarded over to the proper departments, so we may only continue improving our services and providing all of our customers with the best experience. I am very sorry to hear about the situation that occurred during your visit, and I appreciate your patience in this ********* outlined in our terms and conditions, all sales are final, and we are unable to provide refunds once tickets are purchased. However, we sincerely apologize for the distress caused by the incident and understand the importance of accommodating guests with medical needs. While we cannot issue a refund, we value your feedback and will review this matter internally to improve our service. Your experience is important to us, and we will take steps to ensure our team is better equipped to handle emergencies in the future.All sales are final as per our terms and conditions and we are unable to refund this purchase.