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Find a Location

Geologie has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Geologie

      167 Canal St New York, NY 10013-4536

      BBB Accredited Business
    • Geologie

      450 Lexington Ave Unit 4539 New York, NY 10163-9523

      BBB Accredited Business

    Business ProfileforGeologie

    Skin Care
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.22/5stars

    Average of 85 Customer Reviews

    Customer Complaints

    144 complaints closed in last 3 years

    94 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/21/2022

    Years in Business: 6

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Geologie offers online personalized skin care, hair care and body regimen products for women & men.

    Business Details

    This is a multi-location business.

    Find a Location

    Geologie has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Geologie

        167 Canal St New York, NY 10013-4536

        BBB Accredited Business
      • Geologie

        450 Lexington Ave Unit 4539 New York, NY 10163-9523

        BBB Accredited Business
      Location of This Business
      167 Canal St, New York, NY 10013-4536
      BBB File Opened:
      7/30/2020
      Years in Business:
      6
      Business Started:
      1/8/2018
      Business Incorporated:
      1/8/2018
      Accredited Since:
      11/21/2022
      Type of Entity:
      Corporation
      Alternate Business Name
      • Regimen, Inc.
      Business Management
      • Mr. Nick Allen, Co-Founder
      Contact Information

      Principal

      • Mr. Nick Allen, Co-Founder

      Customer Contact

      • Mr. Nick Allen, Co-Founder

      Customer Complaints

      144 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/22/2024

      Complaint Type:
      Product Issues
      Status:
      Resolved
      I ordered Geologie in July 2023 and cancelled my order afterwards. Come a year later, I received an email Friday at 8:03am July 19, 2024 from PayPal notifying me of the 161.83$ charge I got from Geologie. I immediately emailed Geologie at 8:07am asking to stop the shipment and to refund me and that if they couldnt stop it, that I would send the product back for my refund. They replied back stating it already left the warehouse (it has only been 4 minutes) and they dont offer refunds. I have not received any emails regarding shipment has started. I do not have a tracking email or anything. I believe I should get my full refund as I gave them plenty of time to cancel the shipment beforehand. They have only offered a 30% refund after saying they dont provide refunds. Clearly they do offer refunds as many people in forums and the complaints on here have been resolved with a refund.
      Read More

      Customer Reviews

      85 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Leslie R

      1 star

      07/22/2024

      Just finished up a dispute with them regarding the trial that others have discussed in this thread. I was offered a "FREE GIFT SAMPLE" (exact words) in which I would receive 4 sample items for just the cost of shipping. I placed this order on May 3 and then on May 31, I was charged $195.89 for a monthly subscription of those 4 items + 1 item I had paid to be added to the free sample gift. At no point in the checkout process had I agreed to a monthly subscription. I do not doubt that they probably have it in 6pt font somewhere near the bottom but regardless, what we are now discussing is the use of incredibly deceptive marketing tactics. I emailed the company BEFORE the charge fully hit my account, requesting a refund and cancellation. They do not refund, they do not accept returns. Going from $8 shipping under the guise of a FREE anything to then being charged monthly for almost $200 is massively irresponsible, disingenuous, and exploitative. They do not care about their consumers despite the fact their charge on my account would've put me into over-drafting my account. This is not how you keep new business.Countless companies, including Ad*be and airlines, have been targeted with lawsuits by FTC for things like hiding fees or terms, and preventing easy cancellation. Geologie's marketing practices feel no different to me. I was able to receive a refund with my dispute, however, avoid the hassle completely and do not buy from this company!

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