ComplaintsforW Appliance Company LLC
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Complaint Details
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Initial Complaint
12/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a portable Black and ****** air conditioner thru Wayfair. It worked for a couple months and compressor went bad ,so I called the number in the booklet *************) and received a return label. They received it. When I called they said they would process it and be notified shortly. I forgot about and a couple months passed and contacted them again and they said oooh ya that should have been taken care I will put you on priority and you will be contacted with shipping info. A couple weeks pass and I call again and said that shipping would have to get me tracking and in a few days would have an email. I looked on your site and see this same situation over and over again. So please shut this business down as I am sure I will never see my air conditioner. ThanksCustomer response
01/19/2024
Better Business Bureau:
At this time, I have not been contacted by W Appliance Company LLC regarding complaint ID ********.
Sincerely,
*******************Initial Complaint
12/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a Black + ****** ****** BTU Portable Air Conditioner on Amazon.com 7/13/2023 for $521.75 which was defective. Said unit was returned for replacement per manufacturer's warranty on 9/1/2023. Turn around time was to be 2-3 weeks. I have had no success in getting resolution to this problem. Promises of emailing me with updates are not forthcoming. THIS COMPANY HAS FAILED TO HONOR THEIR MANUFACTURER'S WARRANTY. I am requesting a return of my $521.75. They have been in possession of my returned, defective unit for over 3 months. This is poor business practice and totally unacceptable!Customer response
01/02/2024
Better Business Bureau:
At this time, I have not been contacted by W Appliance Company LLC regarding complaint ID ********.
Sincerely,
*************************Customer response
01/03/2024
Better Business Bureau:
At this time, my complaint, ID ******** regarding W Appliance Company LLC has been resolved.
Sincerely,
*************************Initial Complaint
10/12/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a ************** portable ** through Amazon and the compressor quit working. The B&D ** booklet gave a phone # to contact **************************** at W ********************** Co. ************ When I called the number, I was told to check my email for instructions. I followed them to a tee and sent the ** plug, proof of purchase with Amazon, label from ** with SN# and Model#. Sent to ******************************* at W Appliance Company, LLC, *************************************************************. I have proof of delivery. I called the ****. Svc. # again and they told me I would receive the replacement ** within 2 weeks. That did not happen so I called again to ask for a tracking number. They said they had no tracking number and that when it ships, I will get an email with a tracking number. Each time I call, I get a different person who's English is very poor and they seem to all have a different story about the **.Customer response
11/05/2023
Better Business Bureau:
At this time, I have not been contacted by W Appliance Company LLC regarding complaint ID ********.
Sincerely,
*****************************Initial Complaint
09/25/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a black and ****** portable AC which from the beginning made a odd noises. As time went on it has gotten much worse. It is so bad it will wake me up at night. I sent my first email on 6/27/23 to Black and ****** support. They responded and because of the model that I have she referred me to a specialized team. I never received a response from that team when I emailed them so I emailed Black and ****** support again. They again emailed the specialized team and referred me to them. The team emailed me asking for details about the model and my information. I send them the information they requested and again I have not received a response back. My last email to them was on 7/26/2023, again with no response back.Customer response
10/19/2023
Better Business Bureau:
At this time, I have not been contacted by W Appliance Company LLC regarding complaint ID ********.
Sincerely,
*************************Initial Complaint
09/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a ************** portable air conditioner from Amazon on July 31, 2023 and it was missing parts. I called ************** Aug. 7, 2023 and was told the parts will come between ***** days. It is now Sept. 22, 2023 and Ive called 3 times and each time they say theyre going to send me an email with a tracking number. They never did. I even sent an email to support and *************************** responded saying she sent the ticket #***** to the department who would take care of it. She also gave me the phone #*************. I called the number and its the same people Ive been dealing with. I would like the parts: remote control, air exhaust hose connector that goes into window bracket, and the metal locking screws for window bracket.Customer response
10/17/2023
Better Business Bureau:
At this time, I have not been contacted by W Appliance Company LLC regarding complaint ID ********.
Sincerely,
*********************************Initial Complaint
08/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
It's been over 3 months since requesting a warranty replacement. I keep getting the run around despite calling over 10 times asking for my replacement or replacement tracking # to no avail. AVOID Black and ****** products at all cost, No customer service and doesn't stand behind warranty..Initial Complaint
08/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a Black and ****** air conditioner from Amazon on January 26, 2023. After trying to use it early May, 2023 I found it does not blow out cold air consistently, and makes a loud rumbling noise. After contacting Black and ****** support I was given W Appliance Company's phone number to initiate a warranty replacement (ticket #*****). On June 5, 2023 the item was sent out with the provided shipping label. I have called multiple times since the 3 weeks processing period ended in July to check on the status of my replacement, with no new updates reported over 45 days.Customer response
09/15/2023
Better Business Bureau:
At this time, I have not been contacted by W Appliance Company LLC regarding complaint ID ********.
Sincerely,
*****************Initial Complaint
08/18/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Purchased a Black+****** Portable Air Conditioner with Heat on July 29, 2022 for $413.44 on Amazon. In May of 2023, come to find out the unit no longer cooled and contacted Black+****** which connected me with them on May 15 where through an email exchange got a shipping label. I sent the ** via *** on May 29 and it was recieved in ******** ** on 06/13 by ******. Was informed it would be a 10 to 14 business day service period followed by an email with the warrenty replacement unit's shipping info.They have "escalated" the ticket each time after calling them on 7/6, 7/18, 7/27, 8/10, and now 8/17 and told me to wait a week each time for the email. Nothing week after week.Black+****** ticket number: *****Customer response
09/11/2023
Better Business Bureau:
At this time, my complaint, ID ******** regarding W Appliance Company LLC has been resolved.Thank you for stepping in. They were dragging me along until you stepped in. Black+****** needs to reevaluate their contract with these folks for sure.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*****************************Initial Complaint
07/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have been calling weekly for over a month for a part for my ************** portable air conditioner. Promises have been made to escalate and ship within the week and it still has not shipped. They state they are escalating to a manager, but that I cannot be transferred to them and there is no other phone number to call. I will be seriously reconsidering my purchase of future black and ****** products if they continue referring to this company for replacement parts.Initial Complaint
07/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a Black and ****** floor space heater on October 16, 2022, from Amazon the cost was $26.66. In February of 2023 the unit no longer heated and blew only cold air. I contacted Black And ****** who gave me the information to call " W Appliance" which I called on 3/9/2023. On that date, I was given a ticket number. (#*****) I received an email from W Appliance asking me to send them photos of the heater showing the model number and the cord cut and those were emailed on 3/13/2023. I have called every single week since then to find out when I will receive my replacement. Unfortunately, they give me the run-around and all I am being told is to wait another week and hopefully ***** will pick it up even though I have never received a shipping confirmation.Business response
07/27/2023
************************ will be shipped a new warranty replacement heater today via ***** tracking number ************.
The customer has been contacted and advised.
Thank you
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Customer Complaints Summary
32 total complaints in the last 3 years.
11 complaints closed in the last 12 months.