ComplaintsforBiz2Credit, Inc.

• Initial Complaint

  10/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company has scammed me for the last time. Rude agents who only tell you what you want to hear to get you to sign on the dotted line and then it's too late. Requested a discount for early payoff and was told that needed to be requested *prior* to funding (which makes no sense, why would I need to request an early payoff if I haven't received funding yet.) Also was promised an opportunity to delay payments a week after funding, but when I requested it was told it wasn't possible. The agent then rudely told me it wasn't his problem because he was in sales, and it's up to the account manager. That also should have been made clear when he gave me the promise that I would be able to. Now I've requested assistance and the only answers I get back are rude.

  Business response

  01/05/2024

  Dear *****,

  We sincerely apologize for the challenges and frustration you experienced. To further investigate and improve our processes, could you please provide the name of the salesperson you interacted with? This will aid us in addressing your concerns and ensuring appropriate training for our team.

  Regarding your concerns:

  1. Early Payoff Discount: Going forward, we will ensure that our sales team provides clear information on the early payoff discount policy. Please be advised that all contracts have the same early payoff policy.
  2. Delayed Payments: We will review and reinforce our internal communication to prevent such instances in the future.

  It is our priority to provide a positive experience, and we take your concerns seriously. Our team is working diligently to address these issues and enhance our services. We understand the importance of resolving this situation promptly and accurately. Please do not hesitate to contact ******** directly at ***********************************************. We appreciate your understanding as we work towards a resolution on your account.

• Initial Complaint

  08/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am attaching recent emails on this loan that has been settled in full since July 2023. This ordeal is not making any sense. Last month, when I emailed and spoke with ******, it was the understanding that this account was settled in full, which is the only way and reason a letter to have the lien and UCC released would have gone out. Even on your B2C website, it illustrated the same thing of being paid in full, which laughingly I am not able to access anymore to get a screenshot. Further if this was due at that time, it would have been withdrawn at that same week. The last payment was made on Wednesday so at the very least the next day Thursday, you all would have taken this payment out. I have no idea what type of tricks were made and done for this account to have this singularly payment due but it is false. I am attaching screenshots of that final correspondence with ******. Also, ********, you yourself this morning just verified via telephone call that this account had a ZERO BALANCE and you were going to send an email and letter of that conversation. A stop payment will be issued on this payment, as it is NOT valid or legitimate.

  Customer response

  09/22/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Biz2Credit, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  *****************************
  

  Business response

  01/05/2024

  Dear *******,

  I hope this message finds you well. We sincerely apologize for any inconvenience and confusion from inconsistent information received with your loan settlement.

  To address this matter promptly, our customer representative, ***************************, has already reached out to you at the provided number. We have also initiated the process to send out the required letter to release the lien and UCC associated with the settled loan.

  We understand the importance of resolving this situation promptly and accurately. If you have any further concerns or questions, please do not hesitate to contact ******** directly at ***********************************************. We appreciate your understanding as we work towards a resolution on your account.

  Thank you.

• Initial Complaint

  03/16/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I have completed all the forms for forgiveness on my PPP loan and cannot get an answer from the company. The email address they show does not work. I tried calling and and got no response. In the mean time, they are taking out a payment every month. This loan should have been forgiven. I included everything they needed. I want the loan forgiven and the amount I paid returned to me

  Business response

  03/29/2023

  Hello ***,

  We appreciate you letting us know and understand your frustration. I have investigated your case, and the great news is that we see both of your loans have been forgiven as of 3/23/23, so my customer service team has put in a request for your refund now. You should be receiving your refund in the next two weeks. Please reach out to us if you haven't received it within the time frame. 

  Please let me know how else I can assist.

  Thank you,

  *****

• Initial Complaint

  03/07/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Biz2credit has put an accidental lien on my square account on February 23rd 2023 at 5:30 am. They took the $2058 from my square checking account and continued to take payments of $500 from my personal account. A woman by the name of *************************** told me over the phone the the **** was a mistake and they will be stopping all automatic payments until further notice. Today, March 6th 2023 6pm I called a man by the name of *********** who is in charge of my account and asked if they had stopped all automatic payments. He told me no they cant until Square sends us the money. So tomorrow they will be taking $500 out of my account even after they accidentally took $2058 from my square. No one seems to know whats going on on the Biz2credit team. Everyone pretends that they have no answers and there is nothing that they can do. I am a small black owned business and my business is being affected by the actions of Biz2Credit who also goes by the name Itria.

  Business response

  03/08/2023

  Hello *****,

  We are sorry to hear about this experience you had, and understand the inconvenience this may have caused. We have looked into your case and see that you have called us on 2/23 for this issue, and since then we have escalated it to our legal team. After following up with legal again they advised us they have resolved this for you by removing the lien. They should have reached out to you directly, please confirm if this is accurate. Hope we were able to resolve your issue at an appropriate timeline. Please let me know how else I can assist you today.

   

  Thank you.

  -*****

• Initial Complaint

  12/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I obtained a merchant cash advance from ************** through Biz2credit. The payments were to be taken from my account daily. After paying the daily payments for more than 2 months (over half of balance), I had a few payments not go through. They filed a lien, and sent notice of lien to a company I contract for and several other parties including my personal PayPal, credit card processor and cashapp. They were paid the balance of the mca and the amount of the lien on November 2 by the company I do contract work for. However, they continued to withdraw the daily payments ($79/day) after being paid. The total withdraw over the lien amount was a little more than $2300. I continuously inquired about this over-collect. I rarely got responses but when I did, I was told were keeping it for collection fees. I asked for a statement from Itria ventures and was given a list of amounts that was typed into a word document. In the meantime, my portal through biz2credit shows a zero balance but doesnt show the entire amount collected . It shows fees but not the over-collected funds. The liens are still in place and my accounts are frozen. *** been told we sent letters but my account holders are telling me different. Im now being ignored. I need these accounts released and I would like a detailed statement as to where the additional funds collected went.

  Business response

  12/28/2022

  The client's concern was escalated to the assigned funding specialist. Applications are processed in the order they are received and completed according to SBA processing guidelines.

  Customer response

  12/28/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  This is a blanket, generic response to the BBB.  I have not been contacted by anyone. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Customer response

  03/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because

   

   I appreciate the response.  ******* has reached out to me through phone and email but when I responded, *** received no replies.  But moreover, the overpayment of over $2000 wasnt addressed in her response at all. 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business response

  03/10/2023

  Hi *****, 

  I further looked into your case with ****************** and she advised that she has since then sent you termination letters with stamps on 7 of your liens, and there is one more coming your way that just requires a stamp. Once we have that for you, your account should be resolved, I hope this is the solution you are looking for. I understand the frustration of waiting since December for a solution, but I assure you that we were working closely with our legal team to get all this resolved, and hope this did not cause a huge inconvenience to you and your business. 

  We take feedback from clients like yourself very seriously, and if you ever have any issue, please reach out to ******* or anyone from our company and we will do our best to resolve it for you. Please continue communicating with ******* on the last lien. 

  Thank you,

  *****

• Initial Complaint

  12/10/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I have a past due balance with Biz2Credit of ******. I made an agreement for the funds from my Square Merchant account to be released for $800 with their collections representative. They sent a letter of direction and I signed it. I should have read carefully, because the letter of direction did not state the amount that was to be withdrawn. When I spoke to Square, they said the letter said the full balance in my account. Additionally invoices had been paid since the agreement was made. To date, there is over $8000 in my merchant account. The full balance due to Biz2credit is approximately $5400, which is evidenced by the *** letter attached that they sent to multiple parties. Biz2credit wouldn't even be entitled to the full amount in my Square account however ************** from Biz2credit is attempting to get the full $8k. That is fraudulent. He will not correct the letter of direction so I had to send a letter to Square directly and copy him. Now, my business is not able to operate, our working capital is being held and I could potentially go out of business. I cannot get anyone on the phone in *****************. ************** is in a call center in Asia. I attempted to reach out to the attorney for Biz2Credit in ******** and have not received a response. Their lack of responsiveness and unwillingness to rectify the situation has crippled my business. Them sending letters to third parties for a mere $745 in arrears is unethical and interferes with my business operations. This company is a fraud. It has a ******** address but its real time day to day operations is off shore. When I spoke to ******************************* (the only person in the US I could reach) she had no idea what was going on and had to reach out to the off shore operation to have one of them call me back. It is a fraud.

  Business response

  12/12/2022

  The client's concern was escalated to the assigned funding specialist. Applications are processed in the order they are received and completed according to SBA processing guidelines.
  
  

  Customer response

  12/12/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   The matter was never escalated. It has been weeks and the matter has not been resolved. The account specialist sent letters to parties who are not current clients and had no receivable accounts. The business response is NOT responsive to the Complaint in any substantive way and should be rejected. Again, this is how this company does business. They provide their employees and/or representatives with scripted answers that are no responsive and do not take responsibility for their failures. As a result, they cause harm to the consumer.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business response

  03/28/2023

  Hi *****, apologies for the delayed response. I had sent a response on 3/10 via BBB but it seems it never went through, Regardless, thank you for your patience. I spoke to ****************** and she informed me that all 8 of the liens that was on your account has been terminated. There was a hold-up from legal to provide the stamp and approval on all 8 liens, but rest assured that we were actively working on it and it has been resolved. ****************** has emailed you about this update as well. Please let me know if you do not see the communication from her, and if you are not seeing this change reflected in your account.

  i want to apologize once again for this frustrating experience, and want you to know that it is never our intent to harm businesses. Hope we were able to resolve this in a satisfactory manner for you. Please let me know how else I can assist you today.

  Thank you,

  *****

  Customer response

  03/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The Complaint stands.  The manner in which this business handled these issues is unacceptable and the public should be aware.  Letters were sent to clients.  I asked for a list of those clients so that I can ensure that they were aware that the liens were removed months ago. I still haven't received that.  Again, the damage to the business has been substantial.  The release of lien does not repair the same.  The businesses refusal to advise me of who they sent these letters to does not help me repair it.  

  The response does not repair the damage that Biz2Credit has done.  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

• Initial Complaint

  11/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This company provides business loans. I missed acouple payments this company was sending out letter to my coustomers. Froze my money accounts they are still taking payments out while my acc is frozen. They used my personal information from what I've been told by others from other company's they can't take money out of my personal account for a business loan. But they filed a lien and im still paying on the loan this is predatory practice. File a lien and still taking money out if my personal acc the only way I knew about this my coustomer contacted me because what they got in the mail. I was never sent anything and failure to reach me on this matter.

  Business response

  11/30/2022

  The client's concern was escalated to the assigned funding specialist. Applications are processed in the order they are received and completed according to SBA processing guidelines.

  Customer response

  11/30/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************************
  
  
  
   
  
  

• Initial Complaint

  10/19/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I was given misleading information, lied to on a daily basis telling me something would happen by then end of each day and it never took place. I provided personal confidential documentation to Biz2Credit and they strung me along and put a contract in place, only to continue lying to me and acting deceptive and unprofessional. I constantly tried to contact them and they ignore me, or feed me false information.

  Business response

  10/21/2022

  The client's concern was escalated to the assigned funding specialist. Applications are processed in the order they are received and completed according to SBA processing guidelines.

  Customer response

  10/28/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Hello,

  I apologize for missing the email to respond. I wanted to make sure its documented that the business did not solve the issue. All they did was tell me that their process is delayed because they have many Consumers. However, This is is still not completed, and I have still heard nothing from them even though the exchange of service is open. At its highest delay, it would take 2-3 weeks and its been over a month. Further, I have read that many others have been in my situation and some even explain it as a scam, so I want to have that reported. Thanks

   

  ****

  BBB Complaint #********

   

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Customer response

  11/14/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Hello,

  I received a message this complaint was closed. However, this was not addressed nor was it resolved or offered a resolution. Biz 2 Credit is affecting many people because they are offering a service, requiring an application and approving that application after Full Credit checks, and then they are not following through with providing anything.not even a response. This is not related to a financial opportunity, it is related to customers credit being negatively impacted after a hard check, and receiving nothing once that has been done. Countles claims have been made against Biz2Credit for approving applications and striking customers credit, then stringing them along while they offer no information as to why there has been nothing provided behind the approval. This is done maliciously to improve reputation of approvals, but then further being selective once they have access to banking records and reviewing consumer information until the time frame to execute has run out or the customer cancels. This is an abuse of power, and fraudulently gaining access to consumer banking information to ultimately benefit on financial gain.

   

  ***********************

  ************

   

  Business response

  11/17/2022

  We are sorry to hear that you are still having issues. Please know that our teams are assisting tens of thousands of business owners at this time who are all seeking PPP funding. We will re-submit this escalation request directly to our director of funding, who will assign the appropriate team to advance the request.

• Initial Complaint

  10/11/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  ITS BEEN A YEAR AND 10MONTHS I HAVE BEEN WAITING FOR MY REFUND FOR THEIR PORTAL. I KEEP GETTING THE RUN AROUND WITH NO REMORSE.

  Business response

  10/13/2022

  The client's concern was escalated to the assigned funding specialist. Applications are processed in the order they are received and completed according to SBA processing guidelines.

  Customer response

  10/21/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  The response was if I applied for funding and I did not it was a general message I was a business owner I requested a refund over a year ago.

   

  reference ID # ******** 

    

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business response

  11/01/2022

  Hello *******, thanks for bringing this to our attention and for your patience as we investigated your case. After thoroughly reviewing it, we see that you were a subscriber of our CPA Business Portal from 2021-2022. You were renewed for a premium subscription on 3/2/2021, and had requested for a refund March 2022, and on 4/5/2022 we had processed a refund amount of $749 to your card on file, which is for one year of your subscription. While we do not normally process refunds for the previous year, we have gone ahead and processed the refund as a one-time professional courtesy to your practice. You should see the refund in the same credit card.

  Hopefully this resolves any issue you have. With that, would you consider updating your rating? That would help us tremendously. Hopefully we can continue our partnership in the near future.

  Best,

  *****

  Customer response

  11/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   

   This is not a courtesy. Your portal requirements has changed and you advised all user to request for refund that could not process due PPP change I se d over request a year past in a mix of a year you guys charge again. I was told this was already refund sent over ***************************************************************************** double so Im still losing and no I will remove rating this was unprofessional and you did not handle this account accord ***** .

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

• Initial Complaint

  09/23/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I received the lowest offer of funds than other companies. How's that possible? It's almost insulting! I'm glad I did not receive their offer as a first position loan.They also can't take NO for an answer. It's incredibly annoying! I told one of the funding specialists that I was no longer interested in a loan. He responded, asking to move forward. Seriously!?? Constantly calling & emailing me asking for a loan when I rejected them. I also thought my information was removed from their system. Until finally, someone did.And all their positive reviews are due to them removing the negative ones. Therefore, no one can share their experience or truth with this company.

  Business response

  09/26/2022

  The client's concern was escalated to the assigned funding specialist. Applications are processed in the order they are received and completed according to SBA processing guidelines.
  
  

  Customer response

  09/28/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  This is not the appropriate response in resolving this matter. My complaint is due to constant calling, emailing & ignoring my request to declining the loan. I would need a formal apology of some kind & to remove my name from their system. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****************
  
  
  
  
   
  

  Business response

  10/03/2022

  This concern has been escalated to the director of funding for investigation and reassignment of the client's application. Processing delays during the *** are ***** business days on average, and may be extended depending on the unique circumstances of the client's application and whether they have provided all required data and supporting documentation.
  
  

  Customer response

  10/03/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

  "Yes I would like to proceed with my complaint & leaving a review"

  
  Sincerely,
  
  ****************
  
  
  
   
  

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩