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Business Profile

Smart Home Security

Kangaroo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Smart Home Security.

Reviews

This profile includes reviews for Kangaroo's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Kangaroo has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Kangaroo

      PO Box 600 New York, NY 10163

    • Kangaroo

      6 W 18th St Fl 8 New York, NY 10011

    Customer Review Ratings

    3

    Average of 10 Customer Reviews

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    Review Details

    • Derek D

      Date: 11/14/2024

      Derek D

      Date: 11/14/2024

      The worst customer service, left unanswered messages, Product is trash!

      Kangaroo

      Date: 11/16/2024

      Hi *****. Thank you for your feedback. Were sorry for the trouble youve experienced and want to make things right.Our team tried reaching out to the number you provided and followed up with emails, but we couldnt connect. Well schedule a call with you within the next 24 hours to help resolve this. If theres a better time or an updated contact number, please let us know at.We appreciate your patience and look forward to helping you.

    • Gil R

      Date: 03/01/2024

      Gil R

      Date: 03/01/2024

      Best budget-friendly home security out in the market. Very affordable plans and easy-to-install devices.

      Kangaroo

      Date: 03/04/2024

      We appreciate you!

      Kangaroo

      Date: 03/04/2024

      We appreciate you!

    • Cheryl S

      Date: 02/21/2024

      Cheryl S

      Date: 02/21/2024

      This adds more protection, security and privacy and is more affordable than other brands.

      Kangaroo

      Date: 02/26/2024

      Thanks ******! You can expect more from us as we continue to improve our services.

    • Jimmyr K

      Date: 02/19/2024

      Jimmyr K

      Date: 02/19/2024

      This is awesome! Now I can see what's going on even I'm not at home.

      Kangaroo

      Date: 02/21/2024

      We appreciate you, ******! Expect improvements as we continue to work on making home security more accessible to every home. 

    • Julie B

      Date: 02/13/2024

      I own multiple products from kangaroo and I really enjoy each of them. Setup was easy and clear. The prices are affordable and the team is helpful!

    • Jonathan S

      Date: 02/12/2024

      I have had the system since 2019. I bought it online and it has worked great. The photo doorbell battery does need to be changed within 6-7 months, i thought it would last longer. But the video camera and the leak puck is solid. Runs well and i like the activity feed. Called customer service once when i needed help with setup. They called me back within a day. They also ended up helping me get an insurance discount, which was surprising and awesome!

    • Jean R

      Date: 11/13/2023

      Jean R

      Date: 11/13/2023

      I Ordered the Kangaroo doorbell camera, First they overcharged me twice for the security plan. After I called them they did issue me a refund. It will take a few days to show on my bank account. After set up, I could not receive any stitches, just a black box, then image could not be uploaded. I called again and the lady said she would upgrade firmware. And to reset it after 30 minutes. Still did not work. Called again and the man sent me receipts of the banking refunds, I will wait to see if this is actually refunded.He said there was no record of the firmware upgrade, so he would do this and told me to wait about an hour and check the firmware to see if it went from **** to ****, I waited 3 hours plus, no firmware update. Went to the Kangaroo site and it stated the firmware should be ****. They are selling outdated merchandise that does not work. They sell the doorbell and chime for $39.99 on the Kangaroo site which included the $23.88 plan for a year. What good does it do if it does not work. Then they push trying to get your home insurance company name to get a discount for having hone security.

      Kangaroo

      Date: 02/08/2024

      Dear ****, we apologize for the challenges you encountered with your Kangaroo doorbell camera. Your satisfaction is our priority, and we regret any inconvenience caused.Upon reviewing your complaint, it's clear there were issues with both the billing and functionality of your device. We appreciate your patience as ****** and ***** from our team promptly addressed your concerns, including canceling your subscription and attempting to resolve the device issues.Your feedback is invaluable as we strive to improve our processes and ensure our products meet our customers' expectations. We're committed to providing top-quality devices and exceptional customer service.Thank you for bringing this to our attention. If you have any further concerns or require additional assistance, please don't hesitate to reach out.

    • Lilly F

      Date: 04/21/2023

      Not worth the installation...too many bugs will not work correctly most of the time...save your *********

    • Karla W.

      Date: 09/10/2022

      I had purchased the 1st Kangaroo camera and loved it. Had no problems whatsoever. customer service was great too, always answered the phone and knew who I was and what unit I had. But then they developed a new and 2nd camera and it didnt work, the people did not answer the phone nor call you back despite their "Live Agents 24/7' which is UNTRUE. This is now a horrible company with horrible products and the worst customer service out there. I am sending mine back!

    • Dorothy C.

      Date: 07/11/2022

      Dorothy C.

      Date: 07/11/2022

      I ordered this it didnt even work a full year before it stopped working I was on the free plan but ended up being charged for a subscription at the end of the year and I have been trying since March to cancel it but no one ever answers the phone you sit and wait for an agent to come on the line only to be told that they are busy and you will have to leave a message containing your name your number and why youre calling for a return call and no one ever returns the call the app is so full of errors or maybe theyre not errors that it doesnt allow you to cancel your account and then when you go into the chat to try to do it through the chat it just gives you a bunch of I didnt get that I didnt get that I didnt get that so they make it impossible for you to cancel your account so that they can continue to charge you. They have on their site theyre 24 hour customer service no theyre not theyre referring to their chat and if I can attach the screenshots that I took trying to get their chat to show me how to cancel my account I would attach them. Then under the my accounts where they save the cancellation button is its not there it only says delete my account which is not the same.

      Kangaroo

      Date: 02/08/2024

      *******************, upon reviewing your complaint, it's evident that there were challenges with both the functionality of your device and the cancellation process for your subscription. I'm deeply sorry for any difficulties you faced in trying to reach our customer support team and for the delayed response you experienced. Rest assured, we take your feedback seriously and are actively working to improve our response times and communication channels.Regarding your subscription cancellation, I'm pleased to inform you that Precious promptly addressed your request and canceled your plan. I understand the importance of efficient and accessible customer service, and I apologize for any inconvenience caused by the delay in resolving this matter.Your feedback regarding the usability of our app and the clarity of our cancellation process is invaluable as we strive to enhance our services and user experience. We are committed to providing transparent and efficient solutions for our customers.Thank you for your patience and understanding as we work to improve. If you have any further questions or concerns, please don't hesitate to reply to the email I sent you..

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