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Business Profile

Statistical Services

Statista, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Statistical Services.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/06/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed to their services on August 13th. They bill annually. The invoice was $1,788.00 However, they charged my credit card twice for a total of $3,576.00. I contacted the company via email and they claimed they only charged me once. I provided a snapshot of the two charges from my **** account and requested a follow up call or email. No response. If their billing department only shows one charge then someone at their company is committing fraud. You would think they would want to investigate that. Instead, they have gone silent. No one answers their phone or replies to messages.

    Customer Answer

    Date: 09/30/2024

    Better Business Bureau:

    At this time, I have not been contacted by Statista, Inc. regarding complaint ID ********.

    Sincerely,

    ***** *****

  • Initial Complaint

    Date:10/16/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I feel scammed. I purchased what I thought was a $200/month subscription for this service. Once I got the invoice I see that I was charged for an ENTIRE YEAR up front. Not only that, I realize now that this $2400 subscription only allows me to use SOME of the data. Everything about this website pointed to a monthly subscription with unlimited access to the services. It's not. 100% a scam. I reached out the same day as my purchase with a request to cancel services with an email, along with two more follow-up emails on each successive day, with no response from this organization. I even called the customer service/support number and waited on hold for 30 minutes with no luck. I finally gave up. What a terrible experience.

    Customer Answer

    Date: 11/09/2023

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Statista, Inc. has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ***********************

  • Initial Complaint

    Date:04/03/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a subscription to Statista believing and READING that it cost $39 monthly. 30 minutes later upon checking my bank account I had a $468.00 charge. I cancelled my subscription within 35 minutes. I reached out to the company to request a refund but I am reading that they do not offer refunds. However, the description of pricing is obviously misleading and completely unfair. This is a seedy business practice.

    Customer Answer

    Date: 04/03/2023

    Better Business Bureau:

    The business has promised to reduce my bill to one month (which I am assuming is $39.00, however they did not specificy). They have also promised to issue a refund for the rest which will take **** days. I consider this matter resolved as long as they follow through which I am sure they will. They seem understanding enough. This is in regards to ID ********, and find that this resolution is satisfactory to me and this portion of the matter has been resolved.

    Sincerely,

    *******************



     

  • Initial Complaint

    Date:03/30/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/29/2023 I went to their website and add my card info for a $39 subscription. They charged me over $400 dollars in one transaction. I can't afford $400 and no where was it said that $400 was the cost of the subscription. I have called the company and have been on hold for over an hour aft 9am and no one is answering the phone and no one is answering numerous emails that I have sent to them. After looking at their website, it states that personal subscriptions are not allowed and that you have to be a business to have a subscription. I am not even a business and I want my money back.

  • Initial Complaint

    Date:03/02/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Thu 11/03/22 Software says $39 per month charged $499.01

  • Initial Complaint

    Date:05/16/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I set up an account with Statista a while ago and no longer use it. I had forgotten about the subscription until I noticed the recurring monthly fee on my credit card and tried logging into my account with them. I could not access my account online and asked for password reset and received not response. I emailed them via their 'contact us' option and did not hear back. I emailed *********************************** I just called the phone number ************** and was listening to music for almost 30 minutes. I called on a Monday after 9am EST when their business hours online indicate they are 'open'. While listening to music my call went to multiple rings and then back to hold music. I hung up after almost 30 minutes. I want to cancel my subscription, but cannot access my account, have not received a response to my email requesting to close my account and cancel my subscription and no one seems to answer the phone number and it doesn't offer voicemail. Any help is appreciated.

    Customer Answer

    Date: 06/16/2022

    Better Business Bureau:

    At this time, I have not been contacted by Statista, Inc. regarding complaint ID ********.

    Sincerely,

    ***********************

Statista, Inc. is NOT a BBB Accredited Business.

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