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Business Profile

Stock Transfer Agents

LINK Shareholder Services, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Stock Transfer Agents.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company repeatedly sends 'notices' demanding ***** times the value of 'stock' despite my repeated demands they cease and desist sending me these notices. This has gone on for at leas two years and they refused to stop. It is bad enough they are aware I live overseas working for the *** and have NO ACCESS to the forms they keep demanding from me but to inundated me with weekly mail after I explicitly demanded they cease and desist is borderline illegal as it costs significant time and money to iterate and reiterate to anyone in the US receiving these nearly weekly notices send for over a year despite demands they cease and desist that the letters border on extortion for recovering 'stock value' related to a merger for stocks for which I had no physical access to paperwork (e.g. stock certificates, etc).

    Customer Answer

    Date: 11/09/2023

    At this time, I have been contacted directly by LINK Shareholder Services, LLC regarding complaint ID ********, however my complaint has NOT been resolved because:

    [Your Answer Here]

     

    The company continues to inundate me with paper mail basically stating I have to turn documentation over them to recover about five dollars in value however the cost of recovering the five dollars in value will cost me in the neighborhood of $50-$100. I have repeated to them that I want to cease  receiving these letters because there is no reasonable action that can be taken by the customer to recover these monies and they continue to ignore those communications and continue to send me letters.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    *********************

    Customer Answer

    Date: 01/10/2024

    Better Business Bureau:

    At this time, I have not been contacted by LINK Shareholder Services, LLC regarding complaint ID ********.

    Sincerely,

    *********************

  • Initial Complaint

    Date:02/13/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Got letter that my address needed to be updated and I had an uncashed dividend check. i was asked if I wished to have the check re-issued. I updated my address and requested the check. I got a letter that they re-issued the check but the entire amount of the check went to fees. They also cashed two shares of stock and kept that as fees. This doesn't sound like a legitimate transaction as there was no mention or documentation of the fees they paid themselves.

    Business Response

    Date: 02/15/2023

    Hello ********************,

    In response to your inquiry, your original account was transferred from *********************** to *********************************, per your instructions on the completed documentation submitted to us for processing your account. 

    I have attached a copy of the paperwork submitted for your review. Additionally, I have highlighted your selection, and the locations where our fees are disclosed and explained based on your election should you request to have your account reregistered.

    I hope this helped put your mind at ease knowing that this was in fact a valid transaction. Also, as a courtesy, I would like to offer you a refund for the two shares sold ($277.18).

    Please advise if this is acceptable to you.

    Best regards,

    *********************

    ******************************************** 

    Customer Answer

    Date: 02/15/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution refunding the share value is satisfactory to me and the matter has been resolved.

    Sincerely,

    *************************



     

  • Initial Complaint

    Date:05/27/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 11, 2021 received document from Link regarding my unexchanged ****** ***************** stocks. I also received a call from a person stating she was doing a follow-up call regarding the document. (Don't recall her name). The document referenced 67 shares but I held 200 shares. I completed the document and mailed it back to Link. I also enclosed the 200 shares certificate but I did not sign the back of the shares certificate because I was not cashing out these shares only exchanging them for ****** ***************** (New) stocks. After sending the completed document and including the stock certificate, I have not heard nor received any correspondence/telephone call from Link. I have not received any money from Link. Researching both certificates (shares for 67 and 200) online show they do not exist.

    Customer Answer

    Date: 06/03/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *********************



     

LINK Shareholder Services, LLC is NOT a BBB Accredited Business.

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