Business ProfileforRipley-Grier Studios

The studio *********************** charged me for studio space I did not use. A *********************** staff member told me there was no availability for a rental on July 26th - so they said they reserved space for me August 2nd - July 26th is when this incident occurred. The management claimed people used the space under my name and extended studio time, so they charged me even more. It is easy for anyone to claim a person's reservation - all reserved spaces are shown on a large digital screen with the person who made the reservation's name. I was not present. The staff did not even receive confirmation I was present, nor did I sign in prior to my reservation time. The staff said they would review camera footage and let me know who was in the space. They didn't review footage, they did not let me know who used the space. they said they would review and get back to me on July 28th - the charge was made two days prior. They did not send me an invoice for the charge or a receipt once the charge was made. I also did not receive any verbal confirmation of this charge. This was a fraudulent charge. The staff disregarded everything I said. I even provided a paid invoice from a different studio I was renting at during the same time of the said rental. They did not ask me for names or even images of the people who were present at the other studio I rented at the same time to confirm. They charged my card without my consent or knowledge. They took only the word of an unnamed colleague as to what was true and what was false. I am still waiting to see the footage from the night I was apparently present at their studio. Totally fraudulent and goes against all business ethics.