We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tea Manufacturers

Palais Des Thes

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tea Manufacturers.

Complaints

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Showing all complaints

Filter by

Complaint Status
Complaint Type

  • Initial Complaint

    12/14/2023

    Complaint Type:
    Delivery Issues
    Status:
    Resolved
    Hello. I recently place an online order from Palais Des Thes. Unfortunately, there were some items missing from my order/package. The package wasn't tampered with (the items weren't stolen). It just seems that there was a mistake and some of the items I ordered and paid for were not sent to me. I contacted Palais Des Thes asking for a refund for the missing items - but they have not issued me a refund.My Palais Des Thes order number in question is: ********* And the order was placed on November 23, 2023.

    Customer response

    01/07/2024

    At this time, I have been contacted directly by Palais Des Thes regarding complaint ID ********, however my complaint has NOT been resolved because:

    [Your Answer Here]

     

     I was offered a credit but not a refund.

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    ***********************

    Business response

    01/16/2024

    The customer first contacted customer service claiming that they did not receive their package. When provided with proof of delivery from ****** the customer then corrected themselves to say that the order did arrive but was missing items. We then requested that the customer share with us which items were missing so that we may provide a replacement. The customer responded that they would prefer a refund but again did not say which items were missing. After asking once more, the customer let us know that it was the two advent calendars that were not included. The customer also confirmed that the package was not tampered with. After further investigation with ***** and our warehouse fulfillment team, we concluded that the customer's order was delivered with the correct weight at delivery. With sufficient proof of delivery, per our company policy, we offered the customer a store credit which they accepted. 

    Customer response

    01/22/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************



     

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

A-

This business is not BBB Accredited

Search for Accredited
Businesses in this category

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

107 Spring St Fl 2

New York, NY 10012

Visit Website
(212) 813-2882

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.