Customer ReviewsforVerizon Communications

Sign up bonuses were never received. I signed up for Verizon 5G Home Internet in January 2024 with the sign up bonus of an **** ****** *. It is now June 2024, 6 months later and I never received it. From January to June, I've followed up with customer service 5 separate times. Each time I am told it is "escalated" and I am told to wait for a few weeks more. I've remained patient and still have never received it. In addition to this, the service was working great for the first few months. But as of late the internet speeds have dropped significantly for most of the day. Going from ~150 mbps down/10 mbps up to 0.24 mbps down/0.1 mbps up. It has been completely unusable and has caused many problems for me.

Your Website is Not user friendly! Navigation is a pain.

The problem is not necessarily *****. The problem is the ’new’ Fios TV+ streaming service. The system ’demands/requires’ that a Fios router be the priority router. The previous stb allowed the use of your own router with the Fios router being bridged on the network. I am not allowed to use either the **** nor the ******* routers. I am required to use the **********. I have invested thousands of dollars in my enterprise ******** network. As for ***** he would only echo the Verizon policy to any question I asked about various configurations. That was not helpful. He insisted that I could not bridge the ********** nor use pass through with the Fios router as primary. He insisted the TV# system would continue to have issues. Verizon will very soon not be any part of my service. Congratulations Verizon you're doing a fantastic job of driving customers away from your business.

Amidst the bereavement of a loved one, I encountered financial difficulties, leading to two returned payments. Rather than offering understanding or support during this challenging time, Verizon chose to suspend my autopay without prior notice or warning. This suspension resulted in a $40 upcharge to my account on a monthly basis, adding undue financial strain when I needed compassion the most. As a responsible consumer who has faithfully adhered to financing terms, I find this practice egregious. The lack of communication and the sudden financial penalty feel like an unfair exploitation of my situation. In times of hardship, companies should strive to support their customers, not nickel and dime them. Moving forward, I would strongly consider avoiding Verizon. Their business practices, particularly during sensitive periods, are driving me away. I hope this review serves as a caution to others who value compassionate customer service and fair business practices.

Had my appt for installation today. Only to get an email thanking me for rescheduling at a better time for me a week later. I never rescheduled. I ordered the 2g’s highest internet and apparently the infrastructure is not up and they can’t install. I will be loosing my job this week because I have no WiFi. Not one rep told me about this and a supervisor Chris told me the system showed it was ready for installation but in fact was not. Now I’m out a job and Verizon’s only way to fix it it to offer first month free. I don’t know what that’s going to do when I can’t feed my kid or myself. Thanks a lot Verizon. Buyer beware Verizon will lie just to get a sale. Then tell you sorry there is no other option. One rep she told me she didn’t care what the situation was that the installation ain’t happening. How rude and unprofessional. This company is a joke. So ready to switch carrier for my 4 cell phones and get another WiFi company. Verizon *****

Verizon is charging me extra items that I did not request. Once I demand my refund back to my bank account, they suggested to be credit to the next bill. I decline after to many chats with a live representative, they refunded me the money. Then they have the nerve to bill me again for my own refund just because I refused to be credited to my next bill. I am so done with Verizon. I had been a loyal customer with Verizon for many, many years. but, after this NO more Verizon you like to take money from the poor that's how you are getting richer and richer.

Are really bad at helping you get your money back if build incorrectly, fights you on every step when trying to get your full refund back, Just straight difficult and irritating

we were looking to reduce our cost for cell phones and internet. We talked to Verizon because of spectacular customer service in the past. We called about the 5G service where you take out two lines then the 5G internet is included. The total we were given was 178.00 . We did all the requirements and even got a new phone which was free (their terminology). We got all the necessary equipment, my wife had just received a new phone so she took it with her. Then the first bill came in; it was almost 300.00 NOT the 178,00 we were quoted. My wife called and they promised the bill would be the 178.00 which was what we had agreed on. We began getting dropped calls and we talked to them and they were interested in running checks. That was ok with us, as we thought they were trying. Then the next bill came in and it was around 400.00 still not the `178.00 we were quoted. My wife was through arguing with them as it never amounted to anything. We decided to leave because streaming is ok for most but not for senior citizens. We now have talked to numerous people, asking us to keep the system. Our question was please show us the correct bill and we will consider it. Now two months later we are being billed around 800.00. They want me to pay for the free phone, IF IT IS NOT FREE - DO NOT ADVERTISE IT AS SUCH!! The last customer service agent we talked to promised the bill would be correct, she was to send labels and/or boxes to package the equipment even the free phone as they decided to allow for a return. That was exactly what I had hoped for because they have yet to live up to their end of the contract in that the bill was 200 over on the first and 300+ on the second bill. If you called and attempted to talk all there came of this was an argument. We now are with Spectrum and no more dropped calls. And the billing is correct! I did not want to handle our problem like this but they have used everything included in the program as a wedge to keep us in the fold!

After decades with Verizon, I finally had to cut their cable service due to consistent lies, poor/deceptive customer service, and unnecessary upselling when I express my needs. The most frustrating experience over the course of my recent dozen phone calls was when I was told by an Account Sup that I can get a plan price with surcharges removed; he was submitting for approval. When I followed up, this price was not marked in my Account and I was later told by another Account Sup that that the quoted price was not possible (surcharges cannot be removed). Additionally, I had a plan that was grandfathered in, and because the first Account Sup touched my plan, I lost *** (he 100% confirmed my plan structure would not change). The 2nd Account Sup basically told me too bad, plans cannot be grandfathered in, and that I'd need to pay more money for the ***. Lastly, I told the 2nd Account Sup that 4 people told me they'd call me back (I even scheduled a day and time for a meeting), including the escalation dept, and he told me that reps cannot call customers and that there is no escalation dept. The amount of lies and deception is staggering and I do not understand the necessity, esp since the outcome is losing my business.

Flat refused to cancel my account. Asked stupid repetitive questions, passed me round and round to different 'Chat' personal. It's illegal but they get away with it.