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Business Profile

Telecommunications

Wing Tel Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunications.

Complaints

This profile includes complaints for Wing Tel Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Wing Tel Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 46 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/23/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying for the past month to port out my and my son's phone numbers from Wing to Xfinity. I have tried calling and chatting and have had no luck. I have followed their instructions by texting ****** with no response. I have called the phone number I was given and was transferred several times and on the phone for over 1 hour just to be transferred back to Wing customer service for them to tell me they can't help me. I was given a temporary pin to bring to Xfinity, which I did and Xfinity was still unable to port my number because the computer didn't recognize the pin. I am close to renewing with Wing again and I would like to avoid giving them anymore money.

      Business Response

      Date: 08/01/2022

      Hi *******, 

      I hope you are doing well. 

      I understand how important it is for you to be able to port out your son's number. I was able to check here that you have reached out to us last July 24, 2022 to port out the said number. 

      As we have checked you are unable to port out because you are having issues getting the pin via text message. Due to the strict privacy and security of our network we are unable to reach our back end team on your behalf that is why we have given you the support number to call and get assistance with. 

      I hope this helps if there is anything else that we can help you out with please to not hesitate to let me know. 

       

      *************************

      Director Of Account 

      WingTel 

    • Initial Complaint

      Date:07/22/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to cancel for 15 days and couldnt reach customer service. But the day when the **** is due they respond and charge me for the next month and wont refund my money. This company doesnt have good service at all.

      Business Response

      Date: 08/01/2022

      Hi ********, 

      I hope you are doing well. 

      I understand that you are looking for the payment you have made be refunded. Please note that when you requested to activate your service with Wing you were provided an expectations that "you will not receive a refund or credit for the unused portion of your account balance if you decide to cancel Service before your monthly service period ends." 

      You can also check our terms of service: ****************************************** 

      If you wish to maximize what you have paid for what we can do is to restore your service. Let us know if that will work for you! 

       

      I look forward to hearing from you. 

       

      Best, 

       

      ***** ******* 

      Director Of Accounts

    • Initial Complaint

      Date:07/15/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wing alpha shut off my phones and messed up **** dollars worth of phones after a partial payment and a payment arrangement. They don't know how to reverse what they did after I paid my account off. They don't want to compensate the damage done to my phones and expect me to pay a full **** for services that I do not get.

      Business Response

      Date: 07/21/2022

      Hi **********, 

       

      I hope you are doing well. 

       

      I understand that you would like to get a refund for the service that you are unable to use. As I have checked here there are usages on your line which is why we cannot issue a full refund. 

       

      We have already removed the unpaid balance on your account as a courtesy so you will not have to worry. 


      I hope this helps! If there is anything else that I can help you out with please do not hesitate to let me know. 

       

      Best, 

       

      ***** ******* 

      Director Of Accounts 

      Customer Answer

      Date: 07/21/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       
      As a prepaid customer, this is not a fair deal to remove my balance that got shut off upon due date. There is no balance due except the damage wing has done to my phones.

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *******************************




       

      Business Response

      Date: 07/25/2022

      Hi **********, 

       

      My name is ***** I am the director of accounts here in Wing. 

       

      I understand how important it is for you to be able to not pay for the service that you are unable to use.

       

      As per checking we have reversed the charges for your overdue balance since you are unable to use the service. Should you wish to get the service reinstated the service you must pay for the price plan. 

       

      Also to make sure all your concerns will be addressed we have sent out a support ticket. 

       

      I hope this helps! If there is anything else that I can help you out with please do not hesitate to let me know. 

       

      Kind regards,

       

      ***** Johnson 

      Director Of Accounts 

      Wing

       

       

    • Initial Complaint

      Date:07/06/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wing phone service turned on autopay without my consent and billed my debit card 84$ on July 5th when the phone service had been cancelled in June.

      Business Response

      Date: 07/25/2022

      Hi *******, 

       

      My name is *****, I'm the Director of Accounts here in Wing. 

       

      I understand how important it is for you to make sure that you are not billed for something that you already canceled. 

       

      I have checked the email and number you have provided and I am unable to locate an account under your name, can you please help me locate the account by providing the following information? 

       

      - Receipt 

      - Phone number in question 

      - Email on the account 

       

      This will help us narrow down the search. 

       

      I am looking into getting this resolved as quickly as possible, your response is highly appreciated. 

       

      Kind Regards, 

       

      ***** ******* 

      Director Of Accounts 

      Wing

    • Initial Complaint

      Date:06/17/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wing charged me when I authorized a payment for my service. Several hours later they charged again 4 more times for the service and then proceeded to shut off my service. I could not get to work on time as I need a phone for my job. I voukd not reach out to my financing company for my vehicle to make a payment as I could not make calls. It took over three hours to reach a rep on the chat option. After showing the rep screens hots of my bank statements, as well as showing that I made my payment hours before they shut my service off I was told it's my bank's fault. While chatting with wing, I also chatted with my bank. They confirmed there was nothing on their end stopping my payment. Wing just did not finalize and take it. After showing this to Wing I was told that it's still my bank's fault. What was the resolution? Still missing over 300 dollars from my account that Wing had taken, hours late for work, which means I lost out on money I could have been making, potential late fees from my financer and loss of being able to communicate with anyone who may have tried reaching me during the several hours I had no service. This Is entirely wings fault.

      Business Response

      Date: 06/30/2022

      Hi *******,

      I hope this email finds you well.I understand that you would like to make sure you are only billed once on your plan renewal. I am on your side on this.

      I was able to check the transaction and seems like it did not push through and based on the screenshot you have sent. The transaction shows pending.

      Usually when you make online purchases there are multiple attempts your bank will put an authorization hold which is usually the same amount of the payment that you are trying to make. This amount will show pending on your bank statement but the hold will be lifted depending on your bank's clearing time.You may contact your bank to confirm when will the pending transaction will be put back.If there is anything that you need on Wingtel's side I will be more than happy to help you!

      Best,

      *************************
      Wingtel
      Director Of Accounts

    • Initial Complaint

      Date:06/17/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged 5 times for my service and then my service was shut off. I was on hold for over 2 hours with no answer from any reps and chat has not responded to my requests. I'm out 350 dollars and now service. This is by far the most unprofessional and criminal thing that has ever been done to me as a consumer.

      Business Response

      Date: 07/05/2022

      Hi *******, 

       

      My name is ***** I'm the Director of Accounts here in Wing. 

       

      I understand how important it is for you to be able to make sure you have a working service and not be charged multiple times. I am on your side on this. 

       

      As I have checked your account there's no payment and the screenshot you have sent does not actually show if the payment has been taken out or pending. We want to make sure we can look into this further can you please send us your most recent bank statement showing the status of the charges? 

      I want to make sure this gets resolved, we also sent out a support email and attempted to call you back to make sure we can get the details. 


      Thank you and we look forward to your response. 

       

      Best, 

       

      ***** ******* 

      Director Of Accounts 
      Wing

    • Initial Complaint

      Date:05/25/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wing Tel *** is not a contract cell phone, its a month to month, I left wing and they took 2 ***** transactions from my account. I don't have the cell phone anymore nor did I get it from wing. I did not authorize them to pull the transaction they pulled. I now have seen on my current phone them attempt to pull money from another account I NEVER AUTHORIZED. I have the screen shots that are attached. I do NOT have service with them anymore and no longer wish too, I want them to stop attacking my account that I did not give permission to as well and refund me via check with the transactions I did not authorize and they knew I didn't have service with them.

      Business Response

      Date: 06/01/2022

      Hi ******, 

       

      I hope you are doing well. I understand how important it is for you to know as to why you are still getting billed even if you already have your service disconnected. I'm on your side on this. 

      We sent you an email using our support email so we can look into this further. 

       

      We look forward to your response. 

       

      Best, 

       

      ***** ******* 

      ******************** 

    Wing Tel Inc. is NOT a BBB Accredited Business.

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