We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Telemedicine

Bioverse

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telemedicine.

Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 20 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/02/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am an employee of The _____ _____ of ***************** and I have been our of the country working on a project for the past 9 months. Before I left the ** i set my bills on auto pay. I returned to the states in Feb 2025. I found this company, Bioverse, has been charging my Amex Card approx. $300 a month. I have never heard of this company and I certainly never signed up for anything. I have called Bioverse at least 20 times, they either do not answer or hang up on me. Bioverse has charged me a total of $2400. and I wanted it refunded immediately.

  • Initial Complaint

    Date:04/02/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 21, I placed an order for 3 months of tirzepatide. The amount of $702 was immediately charged to my card. Delivery was supposed to be 7 days. Today is April 2 still no medication. No update outside of pharmacy processing. I have sent several emails and have yet to receive a response. I can't get through by phone. I really wish I had read the reviews and complaints first. I never would have ordered. Now 12 days later, I just want a refund.

  • Initial Complaint

    Date:03/31/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have paid for the product an have been waiting for almost a month now an Everytime I email bioverse all I get is a message back saying they are having trouble with their computers

    Business Response

    Date: 03/20/2025

    Dear *** ****************** understand your frustration, and I appreciate the opportunity to clarify this situation. Based on your attached screenshot, the company you placed your order with is not affiliated with us (we sell pond and manure pit treatments, not medications).  Please note that their web address is **************************** and ours is **************************. We are aware that they have been using our companys name for over a year and we have finally been forced to take legal steps to stop them.

    I sincerely regret the confusion and inconvenience this has caused you. Since we have no affiliation with this company, we are unable to process refunds for their transactions. I recommend that you contact your payment provider (credit card company, ******, etc.) to dispute the charge and request a refund.

    If you need any assistance in distinguishing our legitimate business from this other entity, please feel free to reach out. Again, I truly empathize with your situation and hope you are able to resolve this matter quickly.


    Best regards,
    **** *******
    ********** ********* **** **********************************************************************************
    ******************************

  • Initial Complaint

    Date:03/31/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/9/25 Bioverse promised me the compounded *********** I just purchased will arrive in 7 days. As of 3/19/25 nothing has arrived, but they did post to my credit card. I emailed them asking when this will ship. They responded with a *** tracking number (which I already had). The *** website says they do not have the item.

    Business Response

    Date: 03/31/2025

    Dear *** ******************** you for sharing your concerns. I want to first extend my sincere apologies for the confusion and frustration youve experienced.

    After reviewing the details of your complaint, I want to clarify that Bioverse, **** (**************************) is not affiliated in any way with the company you ordered from. The company youre referring to operates under the domain **************************, which is misusing our companys name.

    To make matters worse, they have configured their communication system to send emails to ********************************** legitimate email addresswithin their backend email responses, which is further misleading and confusing to consumers.

    We are actively working with legal counsel to address this situation and protect our customers and our brand. Unfortunately, because we are not connected to that company in any way, we have no ability to access order details, shipping records, or issue refunds.

    I highly recommend contacting your credit card provider to dispute the charge and initiate a refund process. If you need help confirming that the company you dealt with is not us, I would be happy to assist in any way I can.
    Again, Im truly sorry that youve been caught in the middle of this, and I hope the situation is resolved quickly on your behalf.


    Best regards,
    **** *******
    President, Bioverse, ****

  • Initial Complaint

    Date:03/31/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was perscribed GLP-1 for weight loss and was told the meds would ship March 21. I contacted the company on March 21 and they told me they would be shipping the medication soon. I did not hear so I contacted them again on March 25. They did not respond through the patient portal. I emailed them via email on March 25 as well. They responded saying they would get back to me. At this point, I want a refund and want to go with a provider who is reliable and doesn't lie about sending me medication. I spent $289.00 for 3 months of the medication.

    Business Response

    Date: 03/28/2025

    Dear *** ******,

    Thank you for taking the time to share your concerns. I want to first express my sincere empathy for the frustration and disappointment youve experienced.


    After reviewing the screenshots you submitted, I want to clarify that Bioverse, **** (**************************) is not affiliated in any way with the company you placed your order with; we have been selling pond and manure pit treatments for 30 years-no medications. The company in question operates under the domain **************************, which is not associated with us.

    Unfortunately, they appear to have used our nameand even our legitimate email address, ********************************* the backend of their email system (Zendesk), which has led to significant confusion among consumers. We have taken formal steps to address this misuse of our name and are currently working with legal counsel to resolve the situation.

    We completely understand how this could be misleading and frustrating. Since we are not connected to that company, we do not have access to their systems or transaction history, and are therefore unable to assist with refunds. We recommend that you contact your payment provider to dispute the charge and request a refund.


    If we can assist in confirming company details for your dispute, wed be happy to help.


    Best regards,
    **** ******* ********** ********* **** ************************ **** *****************************

  • Initial Complaint

    Date:03/21/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered Semiglutide on Sunday, March 16, 2025. The price listed online was vastly different from the price they charged me. I cancelled the order within 12 hours. I have spoken to their support serveral times and sent several emails regarding a refund and keep getting the runaround.

    Customer Answer

    Date: 03/21/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***** ******



     

  • Initial Complaint

    Date:03/19/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Bioverse on 3/1/2025 for a prescription, they approved my prescription on 3/3/25. When i placed my order they said i will receive my order within 7 business days. It has now been 11 business days and this company has done nothing to resolve the issue. As of today the status of my prescription still says processing by the pharmacy. I have made several attempts to contact them and all they keep saying is the prescription will be mailed when it is done processing at the pharmacy. I keep asking why it is taking so long for the pharmacy to process. I sent another message on 3/13/25 with no response. I also tried calling and they don't answer saying due to high call volume and they do not offer to call you. I just want to cancel with a full refund.

  • Initial Complaint

    Date:03/18/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was accepted for a ******* prescription they took 477 15 out of my bank account on February 25, 2025 I was told that I should receive it in 1 week. It never came sent several emails and each email was told 3 different stories. I finally called them after 3 weeks and was told they will get back to me and that never happened.. I asked them to give me a refund ASAP and that never happened

  • Initial Complaint

    Date:03/14/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on Feb ******* and was told the order would be delivered in 7 days. The order still had not shipped so I called and was told they canceled the order when it initially was placed and I was never refunded and they did not know the order was cancelled until I called. I didnt want the order cancelled because I wanted the product. They claim they resubmitted the order and I would have the order asap. They still do not know when my order will ship and they refuse to reach out to where its shipping from to find out where it is. I call and leave messages and have had no response , they do not answer messages on their portal or reply to emails. Very poor customer services and it appears they are a scam and fraudulent. They should not be allowed to do business if they can not live up to their end of the deal and ship out the product. ***** also told me by phone the pharmacy my order is coming from is being watched by them because they dont send the product like they should and they do not fill orders. Instead of sending orders to a better pharmacy they continue to do orders with this one who is not filling orders. They have no empathy for taking peoples money and not providing a service. At this point I am two weeks out from my initial order and still do not have the product with no resolution in sight.

    Customer Answer

    Date: 03/14/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***** ****



     

  • Initial Complaint

    Date:03/10/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Items purchased still hasn't shipped and communication is suddenly "slow", it seems like I keep getting different versions of the same reply with no real resolution. A refund or what I ordered.

Bioverse is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.