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Business Profile

Telemedicine

Curex

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 25 total complaints in the last 3 years.
  • 16 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/02/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My card was charged $50 without my agreement to a payment plan

    Business Response

    Date: 04/03/2025

    Thank you for reaching out. Id like to clarify that the $50 charge was for the initial assessment fee, which is standard and covers the first consultation with the provider. This fee is communicated to all patients at the time of signing up, and it helps us assess your account and needs, just as it would in any other providers office. Additionally, this fee is inputted into the medical intake form as part of our standard policy, protocol, and process.
    Since we have not heard from you regarding whether you'd like to move forward with your account, we have issued a refund of the $50 to your card as requested.

  • Initial Complaint

    Date:03/26/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company keeps charging me for unknown things. Im being charged month after month with no explanation as to why (or being told its from a service from months ago). Im not sure how to make this unclear billing process stop as they charged me again the day after I asked them to stop.

  • Initial Complaint

    Date:03/07/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a really bad experience with this product that Im still dealing with. My tongue has been numb and metallic tasting for over a month since they changed the formula and made it stronger. The doctor is really cool there but the customer service is horrendous. I honestly thought I was dying or had tongue cancer or who knows and its been miserable but they did NOT care. Only cared about getting their final payment of $59 which seems to be their MO. I would stay far away from this brand.

  • Initial Complaint

    Date:02/26/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a membership, saw a provider, received one order of sublingual drops. I had a reaction to the drops, needed to stop therapy and was on the hook for 3 months of a membership.I couldnt get follow up with a clinician. I completed the 3 months and then was charged a $59 fee. I already satisfied the 3 months of medication. I cancelled with an email confirmation 9/26/2024. Today, 2/25/2025 I was charged $200! I did not re-engage or reactivate a membership.They charged my card without my permission. Date of service for the consultation was 9/16/2024 so charging for a consultation almost 6 months later without warning violates the terms of agreement. Curex advises if additional fees, it may take up to 3 months to process- not 6 months. I have paid a sign up fee which included the consult- $49 I have paid $59 x3 for medications which I had a reaction to: $177 And today I was charged for the 9/16/24 consult which was included 2/25/25 $200 and my insurance was charged $100. I tried to download my intake information and receipts and the links have been inactivated.I need to know what exactly I have been charged for and a detailed superbill with what my insurance was charged.

  • Initial Complaint

    Date:02/25/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Curex claims to treat a plethora of allergies but after speaking to a real allergist it turns out there is only 3 *** approved SLITs Curex lies about its effectiveness and has no *** backing for its claims It also bills on quarterly cycle and lies about being about to cancel at anytime. No where in the contract does it specify this. It vaguely refers to sending out 3 months ahead but not the billing of the subscription meaning you can cancel at anytime but you must pay for it.

    Customer Answer

    Date: 03/22/2025

    Better Business Bureau:

    At this time, I have not been contacted by Curex regarding complaint ID ********.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:02/13/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to report Curex for unlawful actions upon my account. Prior to upgrading a customers account they must seek the customer's approval. However, there is no email or communication in which I authorized approval of my account being upgraded or allowing this transaction to take place. I had been sick with the flu for two weeks (Doctors visit provided below) and for Curex to take advantage of that situation to bill me something i never authorized is insane. I am looking for a full refund and cancellation without paying a fee as Curex has a company of charging its customers a fee to cancel (which is unlawful). I also need to specify that I paid an initial ~$500 to start this plan and my cancellation regards not renewing this service with Curex and maintaining the current services i already paid for. I have never seen such deceptive and misleading practices from a healthcare company. I was lied to, deceived and mislead on Curex's practices.

  • Initial Complaint

    Date:02/13/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 11th, 2025, Curex charged my account $200. I have not been an active customer for over 3 months. They claimed it's an insurance co-pay for a consultation I had to begin my treatment in February of 2024. I never consented to paying $200 for a consultation. I never consented to pay anything for that consultation. I already paid the company a $50 onboarding fee (discounted to $10) and a $500 treatment fee. The program was terrible poorly managed, unclear, and missing shipments. I told them to cancel my membership. Months later they had invented a new charge and post-dated it for a year prior. At no point in time during that year did I ever receive an invoice, a charge, anything. They are just inventing charges trying to take money from me. I spoke to three different customer service people and received conflicting information. Their tactics are very manipulative and deceptive and are intentionally taking advantage of people.They also recorded my phone calls with customer service without notifying me that the calls were being recorded, which is illegal in **********. They need to refund the money that they took from my account without consent or prior notice of bill.

  • Initial Complaint

    Date:01/31/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company is charging me for a renewal fee for my sublingual drops one month in advance. They are also emailing me telling me they will charge me for a second renewal fee in June 2025 due to their account error in billing for shipping my medication early (which I have never asked for). The company is claiming that I requested early shipment for drops, which I have never asked for and there is no record of.

    Customer Answer

    Date: 01/31/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ****** ****



     

  • Initial Complaint

    Date:01/14/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started treatment with Curex in December. I received allergy drops, and used them as prescribed. However, I experienced strong stomach pain and nausea shortly after taking the drops. I reached out to Curex via email and text about my symptoms, hoping to connect with a healthcare provider, and no one responded. I stopped taking the drops to avoid symptoms, and have yet to be contacted by a curex healthcare provider. There was no direct way to contact my doctor provided. When I asked to cancel, and be refunded due to terrible customer service and a lack of medical support, I was told I could cancel, but would need to pay an additional $59.

    Business Response

    Date: 01/28/2025

    Hello, thank you for reaching out and sharing your feedback. We sincerely apologize for any frustration youve experienced and appreciate the opportunity to address your concerns.
    Our records indicate that you signed up for treatment on December 6, 2024, and as part of the process, you were informed that three months worth of immunotherapy is sent at the start of treatment. Additionally, upon signing up, it was noted that if a cancellation is requested, it is the patients responsibility to cover the cost of the treatment received.
    You first contacted us regarding your symptoms on December 20 at 8:47 PM stating"I need to contact my provider.", outside of our business hours. The following day, December 21, a provider reached out to address your concerns. At that time, our clinical team requested additional details about your symptoms to better assist you, but we did not receive a response.
    Over the next few days, December 21, 22, and 23, we made multiple attempts to follow up with you to resolve your inquiry. Unfortunately, we still did not receive a response. It wasnt until January 6 that we received your request from you to cancel instead of you informing us of your concerns.
    We want to assure you that we are committed to providing quality care and support for our patients. If there is anything further we can do to address your concerns or clarify any details about your treatment or account, please dont hesitate to let us know.
    Thank you for your understanding, and we remain available to assist you further."

  • Initial Complaint

    Date:07/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $200 today. I have no idea why. I have gone on the website many times to remove my card and it wont allow me to remove it.I paid $9.99 for a sign up fee that was suppose to include a consultation. I did the consultation. I never did any testing. Never got a plan but I was randomly charged $200 today and I cant remove my card so I guess they can just take money from me whenever they want.

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