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Find a Location

Fusion Connect Inc. has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Fusion Connect, Inc.

      210 Interstate North Pkwy SE Ste 200 Sandy Springs, GA 30339-2232

      BBB Accredited Business
    • Fusion Connect, Inc.

      320 Interstate N. Circle SE #300 Atlanta, GA 30339

      BBB Accredited Business
    • Fusion Connect

      23250 Chagrin Blvd Suite 250 Beachwood, OH 44122

    • Fusion Connect Inc.

      420 Lexington Ave Rm 1718 New York, NY 10170

    • Fusion Connect, Inc.

      210 Interstate North Pkwy Ste 300 Atlanta, GA 30339

      BBB Accredited Business

    Business ProfileforFusion Connect Inc.

    Telecommunications
    Looking for more information? Access the headquarters listing for Fusion Connect, Inc.
    Read more
    The Complaints and Customer Reviews shown on this profile include all complaints and reviews submitted about either the business headquarters or any of its corporate-owned locations, including this one. Use the "Find Locations" link to see all corporate-owned locations.

    At-a-glance

    Customer Reviews

    1/5stars

    All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location.

    Average of 7 Customer Reviews

    Customer Complaints

    36 complaints closed in last 3 years

    18 complaints closed in last 12 months

    All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location.

    This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations.

    View HQ Business Profile

    Overview

    Fusion Connect is a next-generation managed communication service provider (MCSP) enabling mid-market and enterprise  businesses to connect people and applications globally. We tailor our highly available cloud communication and connectivity solutions to meet the unique needs of our clients. Our services are backed by the industry’s  most comprehensive service guarantee, that includes on-time installation, and 100% availability guarantees for next-generation services

    Products & Services

    Teams Calling Services:
    Leverage your Microsoft 365 investment. Fusion Connect offers Direct Routing and Operator Connect to deliver business class phone features to Microsoft Teams to enable phone  calls on any device, including PCs, smart phones, tablets, and Teams-enabled desk phones. It turns Teams into a complete business phone system, backed by Fusion 
    Connect’s comprehensive service guarantees, including on-time installation and 100% availability for UCaaS services.

    Managed Communications:
    A comprehensive cloud-based business communication solution for employees and contact center workers, including contact-center-as-a-service (CCaaS) to keep your business connected anywhere, anytime, from any device.

    Managed Network Services:
    A single pane of glass to manage your technology infrastructure in real-time, with SD-WAN to encrypt data and optimize application performance, reliable Internet service for your employees and guests, and VPN to secure remote workers. Business connectivity is more than simply providing internet access. We manage and monitor the entire connectivity infrastructure to ensure availability and reliability

    Business Details

    Location of This Business
    420 Lexington Ave Rm 1718, New York, NY 10170
    Headquarters
    210 Interstate North Pkwy SE Ste 200, Sandy Springs, GA 30339-2232
    BBB File Opened:
    9/1/2000
    Years in Business:
    26
    Business Started:
    9/17/1997
    Business Incorporated:
    7/2/1998
    Type of Entity:
    Corporation
    Alternate Business Name
    • Fusion
    Business Management
    • Matthew Rosen, CEO
    Additional Contact Information

    Fax Numbers

    • (212) 972-7884
      Other Fax

    Phone Numbers

    Website Addresses

    Local BBB

    BBB Serving Metropolitan New York

    BBB Reports On

    BBB reports on known marketplace practices.

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