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          Broadway Direct has 1 locations, listed below.

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            Business ProfileBroadway Direct

            Ticket Brokers

            Contact Information

            1501 Broadway

            New York, NY 10036

            Visit Website
            (800) 223-6715

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            8 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            1501 Broadway, New York, NY 10036
            BBB File Opened:
            2/18/2021
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying tickets to the big game or concert? Don't get scammed

            Customer Complaints

            8 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/12/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            On December 16,2023 I purchased one ticket to the show Shucked for ******* 6,2024 2pm show from Nederlander theater box office.On ******* 5,2024 the state of **. Issued a travel ban for following day due to impending winter storm.My bus arrangements were cancelled for the following day.I was unable to get to nyc for my show.I filled in all the necessary paperwork to obtain a courtesy rescheduled ticket from brodway direct.Shucked last show is on ******* 14th.I made several attempts to email over next few days regarding missed show.I was only getting automated responses until Wednesday evening when I was informed that they are not issuing any further courtesy tickets for this show.I am fully aware of their policy of no refunds but due to circumstances beyond my control,I feel that a credit should at least be given for a different show.If they are able to give other patrons a courtesy ticket,I feel that I should also be able to get same consideration or comparable compensation.
            Read More
            Read 7 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Meryl F

            10/03/2022

            DO NOT USE THIS TICKET SERVICE EVER Purchased tickets for the Show Six online thru this app. Bought seats on May 23 we thought they were for June 9th but obviously there was a glitch in the system. We approached the box office on June 7th when we realized they refused to reissue tickets or give us a refund. There were seats for the performance we were supposed to go to, but they would not let us attend which is customary for other theaters.It is now October they still will not let us go to another show or refund our money.We have disputed with our credit card company, and they have refused to give us a refund,

            Local BBB

            BBB Serving Metropolitan New York

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