ComplaintsforFareportal Inc.

• Initial Complaint

  09/01/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  bought a airticket on ************* webpage on 1/5/2020 the flight was cancelled and requested the refund uptoday did not get it call 40 times, requested to talk with supervisor and never happened. always gave me the same excuse about the airline,

  Business response

  09/13/2021

  ********* *** ****   ****** ******** ****** ****** ******** ** ** **** *** **** ***** *** ***** **   *****   *** ********* *********** ******** ******* ****** ********

   

  Dear *** ********:

   

  This is in response to the complaint wereceived regarding the above-mentionedbooking number. In the complaint *** ******is requesting assistance with an airline ticket purchased through our website. 

   

  *** ****** went onto our website onJanuary 5, 2020 and purchased aroundtrip airline ticket for travel between Rosario, Argentina and Lima, Peru. Travel could not be taken as scheduled and *** ****** requested a refund. Both the airline and our agency show that the refund was processed back to the original form of payment but *** ****** states that he has not seen it in his account. We have forwarded him proof of the refund so that his financial institution can track the refund. We have asked that he contact us if they are not able to give him any further information on the refund.

   

  We regret any inconvenience or frustration and we appreciate the time and attention your office has given to this matter. 

   

   

  Thank you,

• Initial Complaint

  08/27/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I cancelled my ticket (4 passengers) and as per the airline policy applicable at the time of booking, there were no cancellation charges if the ticket is cancelled for any reasons and 100% amount is refundable. This policy is clearly documented on airline website. However, the agency ************* through whom the ticket was booked charged $200 ($50 per passenger) as cancellation processing fee when the airline itself isn't charging any cancellation penalties. This is an exploitative practice in times of uncertainty during a pandemic and not customer/public friendly. Cheapoair should refund this $200 fee promptly. In addition to that, If you see the attached refund summary, they have also deducted $152 as agency service fee but there was no mention of this service fee in the original booking invoice. So this amount should not be deducted from refund and should be refunded promptly. I hereby request that ************* promptly refund a total of $352 ($200 + $152).

  Business response

  08/31/2021

  ****** *** ***** * ****** ******** ******* ****** ********* ** ** **** *** **** ****** *** ***** **   ****** * *** ****** *********** ********* ******* ****** ********

   

  Dear *** ********:

   

  This is in response to the complaint wereceived regarding the above referencedbooking number. In the complaint *** ****** is requesting assistance with airline tickets purchased through our website. 

    *** ******went onto our website on May 24, 2021 and purchased 4roundtrip airline tickets for travel between Dallas, Texas and Indore, India. Travel could not be taken as scheduled and he has requested a refund of which was authorized by the airline. In his complaint he has expressed concerns over fees that he was quoted and agreed to at the time of cancellation.We have worked with *** ****** on his concerns and offered a resolution that he has accepted as satisfactory. 

   

  We regret any inconvenience or frustration and we appreciate the time and attention your office has given to this matter. 

   

   

  Thank you,

• Initial Complaint

  08/25/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On November 6, 2019, I purchased a trip to Peru through CheapOAir to fly with Interjet in July 2020. The total was $929.58. Due to Covid this was cancelled and we were told we had to rebook with the same airline through cheapoair. Since 2020, Interjet filed bankruptcy and hasn’t actively had flights that we could try with cheapoair. They stopped responding to my questions and told me to file a dispute with my bank when I called their customer service line. The dispute was denied because they haven’t responded and because they had the ‘option’ to rebook with the airline- which we don’t anymore. They don’t respond to my emails anymore or answer questions on the phone.

  Business response

  09/13/2021

  ********* *** ***** * ****** ******** ******* ********* ********* ** ** **** *** **** ****** *** ***** **   ****** * *** ******** ********* ********* ******* ****** ********

   

  Dear *** ********:

   

  This is in response to the complaint wereceived regarding the above referencedbooking number. In the complaint Ms. Kiddis requesting assistance with airline tickets purchased through our website. 

   

  *** *****went onto our website on November 5, 2019 and purchased tworoundtrip airline tickets for travel between Las Vegas, Nevada and Lima, Peru. The flights could not be taken as scheduled and *** **** has requested a refund. The airline involved in *** ****’s chosen itinerary has a lengthy delay in their review of any refund request. We have processed refunds of our original service fee as well as services that *** **** added to her reservation back to the original form of payment given at the time of purchase. We are working with the airline on her requested refund of the ticket costs. 

   

  We regret any inconvenience or frustration caused by the airline delay and we appreciate the time and attention your office has given to this matter. 

   

   

  Thank you,

  Customer response

  09/30/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I am still waiting for the refund and won’t approve the case to be closed until a full resolution has been made. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  ******** ****
  
  
  
  
   
  

  Business response

  10/14/2021

  ******* *** ****   ****** ******** ****** ****** ********* ** ** **** *** **** ***** *** ***** **   *****   *** ******** ********* ******** ******* ****** ********  

  Dear *** **********  

  This is in response to the rebuttalwereceived regarding the above referencedbooking number. In the originalcomplaint *** ****requested assistance with airline tickets purchased through our website. 

   

  As previously advised, the airline involved in *** ****’s chosen itinerary has advised of lengthy delays in their review of any refund request. They are still working through the delay. As a courtesy we have advised *** **** that we are processing a refund for her through our company. This is being processed back to the original form of payment given by *** **** at the time of purchase. She also has direct contact information for one of our representatives for any further questions or concerns. 

   

  We appreciate the time and attention your office has given to this matter. 

   

   

  Thank you,

  Customer response

  10/19/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******** ****    
  

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