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Business Profile

TV Program Distributors

Asia TV USA Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in TV Program Distributors.

Complaints

This profile includes complaints for Asia TV USA Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Asia TV USA Ltd. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Asia TV USA Ltd.

      1 Penn Plz Ste 3501 New York, NY 10119-3601

    • Asia TV USA Ltd.

      138 West 25th Street 10th Floor New York, NY 10001

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/07/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I subscribed for a 30 day trial on November 23th 2023 and I canceled it on December 23rd 2023. I have screenshots showing my account as expired and as the subscription as cancelled. I kept receiving emails for the next two months asking me to come back. I have no account or login on the site (it says my email is a new account). When I checked my credit card they kept charging me on December 26th and Jan 24th and Feb 24th. When I sent them screen shots of the account as expired they said it is not expired and that I need to login (but there is no account or login). This seems like fraud on the part of the company and they refuse to acknowledge the screenshots and printouts. I have filed a complaint with *********** as well.

      Customer Answer

      Date: 03/31/2024

      At this time, I have been contacted directly by Asia TV USA Ltd. regarding complaint ID ********, however my complaint has NOT been resolved because:


      I had to contact the business 4 times...they kept telling me that I needed to cancel my account and I didn't even have a login. I think the threat of reporting them to the BBB had them eventually cancel and refund for 1 month rather than the three months but my credit card company refunded me for the remaining two months after I sent them information...


      Sincerely,

      *******************

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      *******************

    Asia TV USA Ltd. is NOT a BBB Accredited Business.

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