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Business Profile

TV Program Distributors

DAZN Group Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in TV Program Distributors.

Complaints

Customer Complaints Summary

  • 355 total complaints in the last 3 years.
  • 107 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/31/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I feel that this Company is scamming the general public and has scammed myself as well! I Tried to cancel my services and subscription because I feel it is not worth the money and am very dissatisfied with the content! I was told by customer service that there was no way to cancel my services and would be billed for a whole year! this was not explained during the sign-up process and I feel I was misled and scammed out of my money with no recourse.

    Customer Answer

    Date: 04/25/2025

    Better Business Bureau:

    At this time, I have not been contacted by DAZN Group Ltd. regarding complaint ID ********.

    Sincerely,

    ******* **** *******

  • Initial Complaint

    Date:03/16/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** continues to try and charge my card with my subscription being cancelled. I just want them to stop trying to charge my card after I cancelled my subscription.

  • Initial Complaint

    Date:03/11/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged for two months of a subscription from **** but I have never heard of them and do not follow or like watching sports. The charges are fraudulent and they won't refund the money.

  • Initial Complaint

    Date:03/11/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed to a one time pay per view with **** to watch the Super Bowl. I paid ***** for the one time subscription but unfortunately was never able to watch the game. I immediately attempted to contact **** (same day as the game) but was not able to find any contact for customer service to cancel my subscription. I tried again about a week later on ******** and found their online chat/service buried in their subscription/services info. I spoke with an online chat agent named ******* who said she would look into my account. After some research she said I did not have an account and was not being charged. I accepted that information and told her I would look into the charges again. A month later, I saw another reocurring charge and got in touch with their chat bot again as it's the only way to attempt to file a customer service complaint to cancel an account. I told her I was logged into my account and gave her updated information on my login. She asked me for the first 6 digits of my credit card, last 4 digits and expiration on the card that I used for the subscription. I gave her those in hopes of getting my account cancelled. I also shared screen shots of charges, which she told me were not accurate and were something I should discuss with the bank. She maintained that I do not have an account with ****. I now have two rolling charges ( each monthly) with **** for a subscription I do not want, can't cancel and according to **** don't have. There is no way to cancel this and it is completely fraudulent. I have looked and found hundreds of complaints with them on the BBB site as well as hundreds of conversations around this on Reddit. They are clearly a fraudulent company and I would like a refund as soon as possible and for my account to be cancelled and cease of all future charges. This company most definitely is defrauding thousands of people as they were one of three companies recommended on ****** for "how to stream the super bowl."

    Customer Answer

    Date: 04/05/2025

    Better Business Bureau:

    At this time, I have not been contacted by DAZN Group Ltd. regarding complaint ID ********.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:03/04/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is forcing me to pay a whole year subscription after I canceled it. I'm being charged ***** until February 2026 for I subscription I don't want or use. It said after trial it can be canceled. Not after 1 year

    Customer Answer

    Date: 03/30/2025

    Better Business Bureau:

    At this time, I have not been contacted by DAZN Group Ltd. regarding complaint ID ********.

    Sincerely,

    ***** ********

  • Initial Complaint

    Date:03/03/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered service to their app in 02/03/2025 for monthly service. I canceled the same day, because the app bufferedbis all. I check my account today 03/03/2025, and they charged my account. I talked to **** and they daid im on the annual plan which is a lie, as you can log into my account and see monthly subscription. They are "Refusing" to cancel my account. i am also going to the ***, and *********************************. they are scamming people.

  • Initial Complaint

    Date:03/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has a serious history of charging customers after they have canceled their services. I canceled and they still charged me after that. Several customers online are complaining as well.

  • Initial Complaint

    Date:03/03/2025

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Better Business Bureau, BBB:**** is a dishonest streaming service that is falsely stating I had a yearly subscription, when that is untrue. The yearly subscription is $224.99 year or $19.99/month. They are using that lie to justify fraudulently lurking on my bank card and placing unauthorized amount of $3.87, as I signed up for monthly subscription of $29.99 ONLY, and timely cancelled to ensure no further billing. SUMMARY SUMMARY **** monthly subscription ordered on February 1, 2025-Saturday, specifically to watch ******** ******* versus ******** ******* fight scheduled on February 2, 2025-Sunday. That **** subscription is MONTHLY, AT RATE OF $29.99/MONTHLY, and that **** subscription TIMELY cancelled on February 4, 2025-Tuesday AND COMMUNICATED WITH DAZN, THAT ONLY PAYING FOR 30-DAY SUBSUBSCRIPTION AT $29.99. AGAIN AND STILL, ****************** card debited $29.99 for the 30-day DAZN account, and that **** account timely cancelled on February 4, 2025-Tuesday (with confirmation of cancellation). The amount of $3.87 on March 2, 2025-Sunday from DAZN ISN'T AUTHORIZED, AND REQUIRES REFUNDING. On March 2, 2025-Sunday, I contacted **** who refuse to issue the refund, knowing that charge constitutes FRAUD AND THEFT. Most disurbing, **** keeps alleging, I have an annual subscritpion, when that is completely untrue, and I have receipts to prove that fact. AGAIN AND STILL, POLITELY REQUESTING **** TO REFUND $3.87, and I don't agree to any prorated subscription, nor extension of subscription 3/2-6/2025, as monthly subscription timely cancelled.I ATTEST, AFFIRM, AND CERTIFY THE INFORMATION IS VERY ACCURATE AND VERY *************,?????? ?????????????? ???????????????? ????PHONE(S): ************ EMAIL(S): ***************************

    Customer Answer

    Date: 03/28/2025

    At this time, I have been contacted directly by DAZN Group Ltd. regarding complaint ID ********, however my complaint has NOT been resolved because:

    DAZN [pronounced DA ZONE] has sent multiple harassing emails trying to justify their fraud and theft in the amount of $3.87.  

    The bank card utilized to watch the February 2, 2025-Sunday [******** ***** ******* versus ******** *******] fight cancelled, **** monthly subscription timely cancelled,  and CEASE AND DESIST LETTER ISSUED TO ****.  In addition, had to diligently seek bank intervention to prevent any further acts of flagrant theft and vexing invasion of privacy by DAZN.

    Makes no sense, that ********** and DAZN are allowing such preventable banking compromising in the pursuit of fake capitalism, actually unjust greed.  The abuse will stop, and reparations will manifest

    Best,

    *** ******* ******** **

    PHONE: ************

     

  • Initial Complaint

    Date:03/02/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up on this app for the ******** ******* fight. I tried using the app and found that it wasnt user friendly or intended for the purpose of purchase I reached out to the help icon the following day to cancel and was advised they would cancel account. I was told I would be refunded but when I didnt get a refund I didnt care but I just checked out my statement and see Im being charged again. I reach out again and told the same thingy account has been cancelled then they proceed to send 4 different conflicting messages and then bribes me if I pay 20 he will cancel my account

  • Initial Complaint

    Date:03/02/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 22nd I started a free trial of **** and paid the *** for a fight card. Later that night I thought I canceled the subscription. Then on March 2nd I was charged for the subscription, so I proceeded to cancel it again. After reading further, they are saying they will charge me again on April 4th.

    Customer Answer

    Date: 03/31/2025

    Better Business Bureau:

    At this time, I have not been contacted by DAZN Group Ltd. regarding complaint ID ********.

    Sincerely,

    ***** *****

DAZN Group Ltd. is NOT a BBB Accredited Business.

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