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Business Profile

TV Stations

AMC Networks Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 249 total complaints in the last 3 years.
  • 22 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/05/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello I was subscribed to AMC Plus for about two months. My subscription lapsed, because I'm struggling with money, and I was told by the website my subscription had been cancelled. But then AMC Plus attempted to bill me again. I was hoping the issue would resolve itself, but I was billed for a month of the service, which I have now not used since January, and cancelled and asked for a refund.I was denied, saying it was 'policy.' I would like the refund.

    Business Response

    Date: 03/06/2025

    Response was sent to via email.

    Customer Answer

    Date: 03/14/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    Their refund policy is unreasonable, and I will only accept my money back.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ******* ******




     

    Business Response

    Date: 04/14/2025

    Unfortunately, we are unable to process the refund, as the refund request was out of policy. 

  • Initial Complaint

    Date:02/14/2025

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been charged for an AMC+ subscription for the last 6 months without my knowledge. I have never used the AMC+ account and the company has record of this. They have charged me a total of ***** and have refused to reimburse me. I called in the past when I first noticed the charges and I was assured the account was never used and that I would be refunded. This never happened and they are now claiming I never spoke to one of their associates. I explained that they would lose me as a customer to both their theaters and shows/movies being streamed across **** and other platforms over a mere $55, and they have still refused my reimbursement. At this point I am complaining for the principle because I cannot believe their customer service over the past two weeks of going back and forth. All they have told me is that the subscription is now cancelled and I will not be billed next month. This is frustrating because A. Why would I be billed next month, I shouldnt have been billed all this time.and B. They are refusing to even acknowledge the money they have taken from me without me using or knowing about this subscription.

    Business Response

    Date: 02/17/2025

    Responded via email. 

    Customer Answer

    Date: 02/23/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

    They have continued to tell me the same statement that will not resolve my issue and they are not listening to what I have said as a consumer. AMC theaters and all their services will be losing me as a customer. This is not a good look for them further considering they are facing a class action lawsuit regarding hidden fees.  

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ********* *******




     

  • Initial Complaint

    Date:02/08/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was given code for AMC/shudder settlement that doesn't work.

    Customer Answer

    Date: 02/09/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***** ******



     

  • Initial Complaint

    Date:01/06/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Will not refund annual subscription charges for subscription that should not have happened, within days of me identifying the mistake. They did try to sell me a discount.When I declined they told me they could not refund my money (for a service I have not used) due to policy reasons.

    Business Response

    Date: 01/06/2025

    The customer has already been refunded. It may take 5-10 business days for funds to settle. For more details, they should reach out to their bank for more assistance with this transaction.

    Customer Answer

    Date: 01/09/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Just received notice of refund. This would not have happened without you! Thank you!!!

    Sincerely,

    ***** *****



     


  • Initial Complaint

    Date:10/03/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/23/23, was contacted by AMC to offer a discount if I agreed to keep their subscription until September 2024. I accepted the discount and my account was set to cancel at the end of September. When I checked on my account, it said it was cancelled and would not be renewed. A week ago, I received an email that stated my account would renew and higher charges if I did not cancel by 10/1/24. I again checked my account and it stated that it was cancelled and offered no way to cancel again. This morning I was charged $90.80 for a years subscription that I did not authorize and did not want. There is no phone number or live chat to contact their support to get this resolved. I would like this service cancelled and total refund of the $90.80 plus the removal of my credit card information from the database.

    Customer Answer

    Date: 10/03/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    They have refunded me.


    Sincerely,

    *** *********



     


  • Initial Complaint

    Date:08/26/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,I contact AMC+ customer service many times and they did not resolve my issue at all. They just kept sending me spam email as a result. This is the worst customer service of any streaming app. I requested a full refund for two months of service as the app never worked. They never tried to resolve my issue and I never got a full refund. All streaming apps will give you a refund as a result and have excellent customer service . This service has dishonest and greedy practices.I expect a full refund asap.

    Customer Answer

    Date: 09/21/2024

    Better Business Bureau:

    At this time, I have not been contacted by AMC Networks Inc. regarding complaint ID ********.

    Sincerely,
    **** *******

  • Initial Complaint

    Date:08/16/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was not notified about annual subscription charge before being charged and had originally signed up for monthly not annual.

    Business Response

    Date: 09/19/2024

    The subscription was canceled. **** has refunded the charge which will be returned to the customer in 7-10 days. 

  • Initial Complaint

    Date:06/14/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Despite weekly emails and attempts to get a response from help site at Acorn TV, 1) They are repeatedly billing a defunct credit card in spite of my weekly emails over the past 3 months. 2)I have filed multiple help requests because I cannot access AcornTV account. The automated site does not accept my location and chat ceases.3) I have asked over 10 times for a human being to call me so I can be guided through process of canceling account which I am unable to do, since I have not used the service. 4) IWANT A HUMAN BEING TO CONTACT ME TO RESOLVE THIS DEADLOCK.

    Business Response

    Date: 07/08/2024

    Customer contacted us 21 days ago, and the issue was resolved by our customer service on June 17, 2024. 

  • Initial Complaint

    Date:04/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    AMC plus app doesnt work on my laptop, or ********** I have full internet connection, and it says oops something went wrong every time I try and play a series or even a movie. Its should be a scam for even creating and allowing customers to purchase a faulty app with so many bugs. Its like they wanted streaming money from customers but put zero value into the app itself , just takes your money and has no recourse or clear communication with the customer. Ive tried all the online troubleshooting and ******* videos to no avail . I basically paid a year for the AMC plus app and as soon as my 7 day trial ended I never got the app to play a single episode, not one. Then I go on Reddit and see there are hundreds of others in my boat. AMC plus this has got to stop and the app has to come down or give people a free year subscription to an app that actually works.

  • Initial Complaint

    Date:04/04/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sundance Now charged me for two annual subscriptions that I did not authorize. They provided no e-mails stating that I had signed up and provided no receipts via e-mail. I had no idea I had subscribed to the service until I saw a charge for this year on my ******* Mastercard statement. I contacted the company and they refunded one year after much arguing but did not refund the previous two years. I had paid for 7 months of Sundance Now streaming via an app that I paid monthly. I never accessed/used Sundance Now other than those 7 months in 2022 that were paid for. I have attached the previous two years receipts. Note that these receipts were provided to me in the dispute process. They were never mailed to me even though Sundance Now had my e-mail account. ********************** provided no proof that I had ever signed up for the service and no proof that they had ever sent me any receipts. The two remaining annual charges that I would like refunded are attached. One for ******* 2022-23 and one for ******* 2023-24.

AMC Networks Inc. is NOT a BBB Accredited Business.

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