Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** * ***** passed away just after signing up for FOX NATION YEARLY for $23.49 account ending in 6652 I requested refund from *** representative ****** * instructing him to send refund check to me his son >**** ***** ********************************* ****** ** ***** Representative ****** gave me the runaround first agreeing to send me the $23.49 refund out today april 4th then trying to backpeddle it then the chat disconnected. I WANT $23.49 REFUND CHECK MADE OUT TO ME **** ***** SENT IMMEDIATELY TO ME AT ADDRESS BELOW **** ***** ****************************** ****** ** *****

  Business Response

  Date: 04/07/2025

  Fox Nation has reached out to this customer directly for resolution. 

  Customer Answer

  Date: 04/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: they didn't want to help me]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** *****
  
  
  
  
   
  

  Customer Answer

  Date: 04/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Nothing prevents them from issuing check it is not overly burdensome

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** *****
  
  
  
  
   
  

  Business Response

  Date: 04/30/2025

  Fox Nation was in touch with this customer directly.  He would not supply full account information.  We cannot refund via check only payment on file.  

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Earlier today I received a note from my bank about a charge I did not make, a recurring subscription to Fox Nation, part of Fox Corporation in ***. I tried to contact a live human being to resolve the issue, after putting in a stop payment with my bank, but there is no live human at Fox Corporation to help, only Ai loop messages. I did not set up an account with **********************, but somehow someone accessed my ****** account to make this bogus charge. I wanted to find out who used my name to set up that account. When I did get someone in the ***************** at *** they apologized for not being able to put a manager online. It looks like I will have to drop email messages to ****** *******, and his son, ******* *******, as well as to **** ******, COO, and president, to resolve this issue. I did change my password at ******, and told my bank to cancel anything from Fox Nation. I do want to complain about a lack of any means to resolve problems with this company.

  Business Response

  Date: 03/25/2025

  Fox Nation has responded to this customer directly for resolution. 

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I renewed my 2-Year subscription of Fox Nation on 08/22/2024. I logged into my account today to see that they did a bait and switch where they changed my service period to only 1-year even though I paid for 2 years of service. The description still shows the service listed as 2-years, my ****** purchase confirmation shows 2 years as well, but my account now only lists the service for 1-year. I contacted Support and they said they no longer offer a 2-year plan; however, when I go into my account, I am shown pricing options which now show a 2-year plan for an increased price of $99 (Screenshot shown for reference). The support ***resentative kept contradicting this, saying they no longer offer a 2-year plan even though I indicated this was coming up in my account. As such, I am requesting a full refund of the $64.99 I paid for this service as they are not willing to assist me with rectifying the issue. I have attached screenshots of my original ****** invoice clearly showing the charge that was processed for $64.99 for a 2-year plan. I have attached my billing history from Fox Nation verifying that I had purchased a 2-year plan, and lastly, a screenshot of of the new pricing plans they offer contrary to the *** saying they no longer offer 2-year plans.Any assistance on this is appreciated.

  Business Response

  Date: 03/03/2025

  Fox Nation is reaching out to this customer directly for assistance. 

  Customer Answer

  Date: 03/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.  The business agreed to honor the original subscription purchase I had received for 2 years and re-adjusted my subscription to expire on 08/22/2026.
  
  Sincerely,
  
  ***** ******
  
  
  
   
  
  

• Initial Complaint

  Date:03/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered Fox Nation thinking I would be able to get regular ********* I discovered that regular ******** was not part of the selection.I chatted with ****** customer service as I had thought that the order was placed through ******, and I was told that service had been cancelled.A week later I was charged $64 for a subscription to Fox Nation. I disputed the charge with my bank, but they said *** was authorized to charge me.These subscription services are a rip off. In some cases I have been successful at getting charges reversed when something like this has happened, but in many cases they just take your money. They should have to email you when the free trial period is about to end and allow you to unsubscribe before charging your account.

  Business Response

  Date: 03/04/2025

  Fox Nation has responded to this customer directly regarding their complaint. 

• Initial Complaint

  Date:02/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to watch Fox Nation. I have *****I signed up for the 7 day free trial for Fox Nation more than one year ago.I was unaware that I would be charged a $65.00 fee for FOXCORP.I was charged in November 2024 for a one year subscription for ******* and the charge was supposedly a renewal from ******* {for Fox Nation.?}How can I be charged for something I didnt know I had? I dont know what it is, and I dont know how to use it.I have learned that in order to watch FOX NATION a cable carrier is needed or a streaming service of some kind needed which I already have. This is very misleading as FOX NATION advertises a monthly fee and no where did it say a charge for $65 nor does it say a cable service provider is needed in order to watch Fox Nation.I am extremely frustrated with a company that I am unable to contact.I dont mind paying for something if I know what it is, and how to use it.I am thinking that I was scammed.The phone number on my invoice is invalid and inoperable.A live customer service person for ******* appears to be non existent.This is supposed to be Fox Nation Renewel. No where does it say that there will be a $65 annual charge and especially since theres no info on how to use?

  Business Response

  Date: 02/18/2025

  Fox Nation is reaching out to this customer directly for resolution. 

• Initial Complaint

  Date:02/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 18th, 2022 I signed up for a subscription with Fox nation that was supposed to be free to veterans/military/first responders. Today I went to see if I still had an account with ******************** and to make sure I knew my login information at which time I was very surprised to find out they had charged me $163.99 since January 18th, 2022. At which time I contacted one of there agents and told them what my concerns were. They were able to refund me $64.99 leaving a charge of $99. On top of the fact that this subscription was supposed to be free due to my spouse being a veteran and first responder my husband, not knowing I already had an account, also signed up for a subscription on November 10th, 2023. So we have 2 subscription for one household which clearly if I had been notified I wasnt receiving the free subscription I had signed up for I would have cancelled as why would anyone sign up for 2 of the exact same subscriptions for one household. Ive actually never once even signed into or used the subscription. Lastly due to being charged $99 when I was supposed to be getting a free subscription we want to cancel my spouses subscription but are told we wont be given any type of refund if we do.

  Business Response

  Date: 02/03/2025

  Fox Nation is reaching out to this customer directly for assistance. 

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My father, **** ********, had the subscription to Fox Nation. The first year was free due to his veteran status. The next year, on December 10, 2023, he meant to cancel. However, he got sick and died a month and a half ******** mother and I didn't even realize until we were billed again on December 10, 2024. I've been trying to get in touch with them to cancel the subscription and to have the recent charge refunded, given the circumstances. I have left 10 messages with no response whatsoever. My 90 year old mother is very upset and I am at the end of my rope. I have no idea what else to do. ***** ********

  Business Response

  Date: 01/09/2025

  Fox Nation is reaching out to the customer for resolution. 

  Customer Answer

  Date: 01/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  Fox Nation has indicated that they will contact me directly as a resolution.   Since my original complaint was due to a lack of any response from them,  I have little comfort level that I will actually hear from them.

  A better resolution would be for them to refund the money to the account it was taken from for just the 2024 payment. 

  My father's name was 

  **** * ********  ** **** ******* *****  *********  ** *****

  Thank you, 

  ***** ******** 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ********
  
  
  
  
   
  

  Business Response

  Date: 01/14/2025

  Fox Nation has reached out to this customer directly asking for additional information in order to find a resolution.  The customer has not responded back to the email sent by Fox Nation.  Fox Nation will reach out again asking for the information needed to track the account. 

  Customer Answer

  Date: 01/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and while the complaint has not yet been completely resolved,  I feel like I'm close enough to a resolution and believe that it be be resolved fairly soon. 

  Thank you so much for your assistance.   I don't believe that I ever would have gotten this done without you. 
  
  Sincerely,
  
  ***** ********
  
  
  
   
  

  
  

• Initial Complaint

  Date:12/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a happy fox nation customer for over 2 years.I received an email from fox nation offering a better rate.I was paying monthly. The promotion rate was $1.99 month for an entire year.I went to sign up online, followed the prompts, however it wouldn't offer me the promo rate.I clicked on the online chat to help (12/21). The person on the other end said that they would be more than happy to help me. I explained the issue.After a few chats back and forth, I was told that I couldn't get that rate. I explained that I just had received the email, so why couldn't I get this promo rate. The *** told me that there was nothing that they could do about it. I then asked to talk to someone else that could and I was told no one else could help. I was so upset, I told her to cancel my account. I wanted to keep fox nation but I wanted the rate that was offered in my email and the *** wasn't willing to give it to me.

  Business Response

  Date: 01/06/2025

  Fox Nation is reaching out to this customer directly for resolution. 

  Customer Answer

  Date: 01/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   even though I was told that fox would reach out, which they did, however they gave me a discount code to use which didn't work.

  I reached back out to fox but haven't received a resolution or response.
  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** *****
  
  
  
  
   
  

  Business Response

  Date: 01/08/2025

  Fox Nation is working with the customer on a resolution. 

• Initial Complaint

  Date:12/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 11/26/2024 * Fox Nation streaming subscription for one year - 1.99/month promotion required to pay for full year but can cancel anytime * Paid for with master card through ****** * Do to technical difficulties with my TV I was unable to view the content * I let customer service by email the following day that I could not view the content and informed them I wanted to cancel and receive a refund * I also logged into the Fox Nation site with my account and cancelled my subscription.* I have written several emails to foxsupport @******* inquiring about my refund but nobody will respond * I have not received a refund nor will anyone respond so I filed a disputed charge with my credit card company but I have to wait fifteen business days to see if Fox Corporation will refund my money

  Business Response

  Date: 12/16/2024

  Accounts may be cancelled at anytime but all sales are final. 

  Customer Answer

  Date: 12/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I cannot use the product that I paid for due to technical diffulties.  I shouls not have to pay for a product I cannot view.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ******
  
  
  
  
   
  

  Business Response

  Date: 12/17/2024

  Fox Nation has reached out to this customer again regarding a resolution. 

  Customer Answer

  Date: 12/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** ******
  
  
  
   
  
  

• Initial Complaint

  Date:12/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/30/2024 paid for the yearly subscription for Fox Nation. Set up my account and then could not get logged in. The account would not activate. Tried signing in by phone, TV mobile and laptop. I deleted the app on my tv and tried reinstalling - nothing. Tried logging in on my laptop -nothing. Reset my password - nope.Fox Nation took my money and I have nothing to show for it. Bummer. No refunds allowed.

  Customer Answer

  Date: 01/04/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Fox Corporation regarding complaint ID ********.
  
  Sincerely,
  
  **** ******
  

  Business Response

  Date: 01/06/2025

  Fox Nation is reaching out to this customer directly for resolution. 

  Customer Answer

  Date: 02/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Sorry I am delayed responding.

   

  Fox nation is not doing anything to help me. They just keep sending the same email to me over and over again. They are asking for my email addresses and my credit card info which I have sent to them over and over again.

   

  Now I am angry. I have lost my patience.

  
  Sincerely,
  
  **** ******
  
  
  
  
   
  

  Business Response

  Date: 02/12/2025

  Fox Nation is still working on finding the account associated with this customer for cancellation. ********************** has worked with this customer for a solution.