ComplaintsforSpoiledChild Inc.

• Initial Complaint

  06/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Fortunately I was notified from my Bank that there had been a suspicious charge on my credit card from this company called Spoiled Child Wellness from N.Y. I have never heard of this company or ordered anything from them, never even went to their website yet somehow they managed to charge my credit card for $58.44. I called my bank had the card cancelled & told them not to process payment. These funds need to be paid back to my bank if it was already sent to this company.

  Business response

  06/24/2024

  Hi ****,

  We are so sorry for the inconvenience caused to you! Please reach out to our customer support at ****************************************************** so they can help get this sorted out for you! Your patience and understanding will highly appreciate. Thank you for your cooperation. 

  Customer response

  07/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

  I didn't respond earlier because the company had not done anything.  Now they tell me that there were 2 purchases made on my card & there is nothing that they can do for me, that I need to contact my bank. Once again I have never even been on their site or ordered anything from them. They did not answer my question, why did they charge my card without having the expiration date or the 3 digit code from the back of my card?  I have already contacted my bank & had the credit card cancelled on the same day that  these orders were placed by some low life scum thief. Thank you for your time, have a wonderful day!

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  **** *******  
  
  
   
  

  Business response

  07/05/2024

  Hi *******! I apologize for the inconvenience. I completely understand your frustration with this issue. I see that our customer service team processed a refund on July 2nd. The refund should reflect in your account within 2-10 business days, depending on your bank. If you still don’t see it after that time, please reach back out, and we’ll be happy to sort it out!

  Customer response

  07/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** *******    
  

• Initial Complaint

  06/21/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have reached out to the corporation ,they have avoided my calls ,my text messages,and including emails.I use this product and others approximately fore one week. my hair started to fall out, my face started to brake out im on my 40's I'm a paralegal in ************************************************I am constantly in the courthouse , and now I am ashamed to even be seen in public my hair is falling out it is very thin very translucent and very fragile the products that I purchased from this company not only does it smell like Pine-Sol it burned my scalp immediately is touching the makeup base made my face break out and the mascara made my eyes burn to where I now have visual problems and have been unable to work successfully due to embarrassment of my hair embarrassment of my face and my skin breaking out and unable to focus directly onto words with eye contact because I'm having trouble seeing.I use these products maybe 9 days. My hair went from past my shoulders to now length of hair is above my ears I look like a boy I'm very ashamed I have spent hundreds and hundreds of dollars on wigs trying to cover up what this company has done to me I have mascara face Foundation and full and plump skin moisturizer along with the 90-day guarantee to make your hair grow fast spoiled child product they continuous to charge my account even though they're not sending product I had to cancel my cards and change my bank account

  Business response

  06/22/2024

  Hi *******,

  We are so very sorry to hear that the product is not working for you. Usually, our product works for sensitive skin and scalp, but we do realize all skin types are different! All of our products are dermatologist tested and passed clinical trial testing to confirm our products are safe for sensitive skin and hypoallergenic.

  It seems that you are already in contact with our customer service team. Please continue to communicate with them for further assistance. I see that they have responded to all of your tickets, so please be sure to check both your inbox and spam folder. We are committed to providing you with the best resolution to your concern. Thank you for your cooperation.

  
  

• Initial Complaint

  06/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Fraudulent charge 6/18/2024 by Spoiled childwellness. Never ordered anything from this company. Tried contacting them to find out who made this charge and have it reversed. No resolution. Read on BBB that they are the same company IlMakiage that put a fraudulent charge on our CC LAST month which resulted in us having to have our bank shut down our card. This fraud charge was on our new card which hasnt been used. There is some seriously illegal activity with this company. How are they accessing CCs that have not been used? *** or NY AG needs to investigate.

  Business response

  06/21/2024

  Hi ******,

  We sincerely apologize for all the inconvenience caused to you. We have confirmed with our team that the order charged to your account was a fraudulent transaction. This indicates that someone accessed your card information and placed an order on our site. We have refunded this order and deleted the account linked to it to prevent any reoccurrence. We recommend contacting your bank to investigate any further fraudulent activity on your card. Thank you for your understanding and cooperation.

  Please dont hesitate to reach out to our customer support at ****************************** if you have any other questions or concerns!

• Initial Complaint

  06/17/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Ive never heard of spoiled child or ever ordered anything from them. A few days ago, they tried to charge my card $60. Thankfully the funds werent available so they charged $5.49 successfully. They tried again 3 more times that day within a few minutes to charge my card for $60 and then they tried again today with the same result. I dont know how they got my card info or who ordered something with my card but Im seeing a pattern with all the other people saying the same thing about not ordering from them and still being charged. This company is a complete scam or they have scammers working for them. Please do something about this!

  Business response

  06/21/2024

  Hi *****,

  Thank you for reaching out and for raising this concern. We apologize for any inconvenience and confusion caused to you. For better and further assistance, please reach out to our customer support at ****************************************************** so they can help get this sorted out for you!

  Customer response

  06/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  I never contacted them in the first place. And after reading everyones experience from trying to get anything done with them, I have no desire to speak to anyone there. Ive already had to change my card info and was issued a new one so if it happens again, Ill be back here to let everyone know about it. Again, I never ordered anything from them, never gave my card info to anyone or anything. They somehow got my info and tried to charge my card but luckily I was broke at the time and the only thing they got from me was $5.49. Ive done my part by alerting anyone who wants to check up on them that they are a shady company with shady business practices  I hope something is done to get those crooks to stop stealing from people. Why dont people go after the wealthy and leave poor folks like me alone?

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

• Initial Complaint

  06/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a 40 dollar item from this company and since then it started with just getting something i didnt ask for and i got charged for $181. I went back online and made sure i didnt sign any auto subscriber. Few months later i got another charge for $181. This company have received the same complaints for the same illegal charges that they incur to past customers. It is also rather weird that this company does not have a phone number at all.

  Business response

  06/17/2024

  Hi *****,

  We apologize for the confusion and inconvenience caused to you. We would like to inform you that you have signed up for Auto-Refills. This means we send regularly scheduled orders of your product(s) based upon your chosen monthly frequency, that is the reason for the other charges shown on your account. However, our customer service team have gone ahead and cancelled your Auto-Refill for you. You will not be receiving any future Auto-Refill orders or charges. Please continue to communicate with our customer service team for further assistance. 

• Initial Complaint

  06/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I received a $100 gift card to Spoiled Child for participating in a research study. I promptly ordered two products that were never delivered. What ensued was the most distressing customer service experience Ive ever had. It has now been MONTHS and I still have not received the products and the brand is refusing to refund my gift card so I may repurchase. This has truly been a nightmare and I am shocked that this company has been able to remain in business. I would like to have my gift card reimbursed or to have the products redelivered to my new address as soon as possible to rectify the damage this experience has caused.

  Business response

  06/12/2024

  Hi *****! So sorry for any frustration this has caused. The best way to get support is through email, so I'm happy to hear you're in contact with our team there. Please reply in our email thread to you so we are able to offer you support and resolve this.

  Customer response

  06/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  I have emailed back and forth for weeks to no avail. I have either received the same automated response or have been dismissed and disregarded. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business response

  07/02/2024

  Hi *****! I'm very sorry to hear about your experience. This is definitely not the standard we strive for, and I apologize for the inconvenience you've faced. Please reach out to our customer service team directly at ****************************** and we will prioritize your case to ensure it's handled promptly. Thank you for bringing this to our attention, and we appreciate your patience.
  
  

• Initial Complaint

  06/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Fraud and a scam. I canceled my order within 2 minutes of making it and disputed it with my bank. They're trying to say the charge, didn't go through. Yes, it did, and they're trying to say they cannot stop shipment. Yes, they can because it's still in processing. That is a lie and I told them not to ship it. And when you tell a customer you're going to do something anyway and take their money anyway. That is fraud to me. Theyre telling me Ill see it fall off within four days it doesnt take that long. They also refuses to cancel the order. Its Sunday there is no way its process that quickly. It also mentions nothing when youre charged that an additional amount will be charged. Beware of this company. The free trial is not free you will be charged more a random amount from your account. What was only supposed to be 5.95 turned out to be an additional ******. Dont let them fool you with the coupon code when all of the products cost more than the code

  Business response

  06/11/2024

  Hi ****! I see that our customer service team has responded to all your tickets, but I am sorry to hear that you feel you did not get a resolution. The preauthorization charge will be removed within 1-4 business days from your purchase date. Since you placed your order on June 9, 2024, we recommend waiting until the end of the 4th business day, which is June 13, 2024. If you haven't received the refund by then, please check with your bank and get back to us.

  Customer response

  06/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The hold is still on my account. I never authorized a hold.  This was only to be a free shipping charge.  Multiple complaints has been filed against this company.  How can they not cancel and order after you placed it in less than two seconds.  They stole my money and won't release it. I was told to let them know if the funds are still on hold after four days. I've done that and they ignored my messages.  It's no phone number.  I have gotten the police involved.  My bank is also investigating them.  They have all authority to release the hold. My bank said this company hasn't reached out to them or released the hold.  My bank said their trying to get the money to hold it for a free trial. I also never got any confirmation of the order being placed they just charged my card.  No shipping information.  If the order was processed in two seconds where's the order, shipping information or confirmation of the order.  ************ is fraudently and their stealing people money.  This time they stole the wrong person's money.  I'm contacting an attorney.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  Customer response

  06/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The hold is still on my account. I never authorized a hold.  This was only to be a free shipping charge.  Multiple complaints has been filed against this company.  How can they not cancel and order after you placed it in less than two seconds.  They stole my money and won't release it. I was told to let them know if the funds are still on hold after four days. I've done that and they ignored my messages.  It's no phone number.  I have gotten the police involved.  My bank is also investigating them.  They have all authority to release the hold. My bank said this company hasn't reached out to them or released the hold.  My bank said their trying to get the money to hold it for a free trial. I also never got any confirmation of the order being placed they just charged my card.  No shipping information.  If the order was processed in two seconds where's the order, shipping information or confirmation of the order.  ************ is fraudently and their stealing people money.  This time they stole the wrong person's money.  I'm contacting an attorney.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  Business response

  07/05/2024

  Hi ****! I'm sorry for the inconvenience. I completely understand your frustration with this issue. I've canceled your trial. If there's anything else we can assist you with, please let us know.

• Initial Complaint

  06/06/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Ive been ordering the liquid collagen from Spoiled Child for several months. It is something you need to use for a bit to get it built up in your system and you need to continually use in order for it to keep working. My most recent order ************** that was supposed to arrive today seems to be lost in the mail, which the customer service person I emailed with agreed with. I took my last dose of my old bottle yesterday and am now out. The rep offered if it doesnt arrive today to resend it, but the shipping is extremely slow and takes 10 days. I asked if they could expedite it since I am out of my supply and IF I go that long without using it, basically all the past months of me using it is a waste and all the money I spent is a waste. Therefore I want a refund of the $192.40 that I have spent on all of my orders since now due to their unreliable shipping, the collagen is going to get out of my system and I am going to be back at square one.

  Business response

  06/12/2024

  Hi ***! I see that our customer service team has responded to all your tickets, but I am sorry to hear that you feel you did not get a resolution. I see that our customer service team already processed a refund on the 11th of June. Depending on your bank, the refund should reflect in 2-10 business days. If you still dont see it, please reach back out and well be happy to sort it out!
  
  

  Customer response

  06/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  They only refunded this las order.  I ask the respondent to please reread the complaint, in which I explain I want a refund on all purchases and explain why.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  Customer response

  07/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  It was their lack of care that caused this issue and for me to wasted $100s on their products.  I will publicly clear to others they should not use their products.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  Business response

  07/24/2024

  Hi ***! I apologize for any frustration this situation has caused. While we understand your request for refunds on all previous orders, our policy only allows us to process refunds for the most recent purchase. Unfortunately, we are unable to issue refunds for earlier orders. We strive to provide the best service and products to our customers, and we regret that your experience did not meet your expectations. If there are specific issues with the products you received, please let us know, and we will do our best to address them.Thank you for your understanding, and please feel free to reach out if you have any further questions or concerns.

• Initial Complaint

  06/06/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I bought 2 items during a 60-day trial period with Spoiled Child Wellness, I returned the items for a full refund within 30 days after having a bad reaction to the items. The refund was processed on May 21, I inquired about the refund and they said it was processed and would appear in my account after 10 days. After 10 days I inquired again, and they said the refund failed and they couldn't do anything about it, and sent me an e-gift card. I see they do this to many customers and my bank agreed they never attempted the refund, and could just refund it again if the transaction failed.

  Business response

  06/07/2024

  Hi ******, 

  I see that our customer service team has responded to all your tickets, but I am sorry to hear that you feel you did not get a resolution. We understand your frustration. We processed your refund back to your card with the last 4 digits 4761 on May 21st. We suggest contacting with your bank again for further assistance in resolving this issue. Feel free to reach out back to us if you need additional information.

  Thank you for your patience! 

  Customer response

  06/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   My bank said no refund was ever attempted on 5/21/24 or any date afer, they are happy to send proof of this or dispute the transaction. If the refund was "denied" as your representatives are claming in the email, my bank said that the refund was never attempted. A refund needs to be issued again. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Business response

  06/12/2024

  Hi ******! We apologize for any inconvenience, but we have already processed the refund on our end, and unfortunately, the transaction was declined. We understand your frustration, but there is nothing more we can do to push the refund through. We hope you'll consider using the e-gift code we provided as an alternative to the refund.

• Initial Complaint

  06/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was charged on a credit card that was not on file there for it was an unauthorized charge. The credit card that was on file was canceled and I received a replacement via mail. Never did I updated my payment method with the new replacement. How were they able to even charge $43.21 on my new credit card. I asked to cancel the order and to return my funds. According to them they were not able because it was already on its way. How is it possible all this happened with in hours. Well while were back and forth with emails and stated I return the item if I chose not to keep it. I state this as fraudulent. How can someone charge on a credit card thats not on file but yet new card linked to an old canceled card?? How was this possible? YOU CANNOT CHARGE SOMETHING THATS NOT AUTHORIZED PERIOD. I want my refund!

  Business response

  06/06/2024

  Hi *******! I see that our customer service team has responded to all your tickets, but I am sorry to hear that you feel you did not get a resolution. I see that our customer service team already processed a refund on 5th of June.  The refund should reflect in 2-10 business days depending on your bank. If you still dont see it, please reach back out and well be happy to sort it out!
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩