Business ProfileforRolex Watch USA

On April 7, 2021, I attended the Rolex 2021 New Watch Event where *********************************** offered me a special order of Explorer II SS in Black dial (******) and I paid half the suggested retail price $4627.69 on spot. On November 1,2021, I received a call from the *********************************** told me the watch was ready to pick up. I went to the store the next day (November 2, 2021) and the transaction was completed smoothly within 20 mins. Both the manager and I didn't pay any attention to the model number as the new model looks exactly the same as the old one, and I assumed I got the right one (which is not in this case). When I got back home, I realized the watch I just purchased is ******, not the new model ****** I ordered. I immediately contacted the sales manager regarding this matter. He told me he had to contact Rolex sales rep. about this mix-up or fault and would contact me once they got answer from Rolex.From day one I got watch, I'm not dare to touch my new Rolex, just trying to keep it in unworn condition. Knowing I will receive a call from Rolex to make an exchange for me. However, all my anticipation and hope were shattered as I called W Marks Jewelers on Jan 2,2022; they told me that they were no longer Rolex authorized dealer, and they could not solve the problem for me. I called the Rolex customer service in ******** and told me to write out my story and have Rolex solely responsible for that. I ordered a watch which is not the one I expected, and waited almost 4 months with no one to give me a definite answer. Rolex is a world renowed company, and customer service or after sales service should be above and beyond. To my dismay, I spent almost $9050 on a wrong model where no help or contact person is offered throughout the process. I have tried my faith to contact with Rolex regarding this matter (sent a letter to Rolex and emailed to them) but the problem still have not resolved. I really hope BBB can facilitate a resolution between Rolex and me.