ComplaintsforDigitalOcean LLC
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Complaint Details
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Initial Complaint
10/06/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Digital ******************** are showing up on my NEW debit card statement I only opened in March of 2022 07/05/2022ExpenseDigital Clean SFGUSA OPERATING CHECKING (****) - 1$5.00 08/02/2022Expense Digital Clean RECURRING ATM DEBIT - DDASFGUSA OPERATING CHECKING (****) - 1$6.00 08/02/2022Expense ************ RECURRING ATM DEBIT - DDA SFGUSA OPERATING CHECKING (****) - 1$5.50 09/02/2022Expense Digital Clean DIGITALOCEAN.COM DIGITALOCEAN. ** C#****SFGUSA OPERATING CHECKING (****) - 1 $6.00 09/02/2022Expense Server PilotSERVERPILOT.IO HTTPSSERVERPI WA C#****SFGUSA OPERATING CHECKING (****) - 1$5.50 I think this might be FRAUD and might be happening to a lot of people.Initial Complaint
07/05/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I was charged by this company after a data breach in their system. I have never used it a day in my life.Initial Complaint
07/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Signed up for a trial for $100 free credit for the first 90 days. That credit was never applied and I was charged for my usage. I then tore down all my instances to stop incurring payments and tried to contact customer service. I have not received a reply and now this month I've been charge for a service I don't recognize and have not used (I haven't used their service at all this month and am still being charged. it's not a subscriptions service, it's a pay as you go service). My credit card company said to try to reach out to them to solve the issue, but the customer support line they give doesn't seem to be connected and their online support hasn't been responsive. I don't have any way to contact them to get them to stop charging me despite me not using the service. It's a small amount of money(<$30), but because it's recurring payments it's very important to me to get them to stop charging me.Initial Complaint
05/17/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
This company hosts servers for the public to purchase. Ive had on many occasions this companys server carry out attacks against my network. Ive written to this company twice now with no response. Im filling a complaint as their unable to assist and its getting quite aggravating that theyre constantly the holder of the attacks.Initial Complaint
04/05/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Saw two charges from Digital Ocean on my Amex ****, one for $4.80 on March 1, one for $50 on March 29. Wrote to Digitalocean, they acknowledged the charges were made from an account with an email address unknown to me.Instead of reversing the charges, they allowed the fraudulent user to keep their account, and had me go to **************** to dispute the charge. Now they are fighting Amex to keep these charges.Initial Complaint
02/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 18 Jan 2022 I e-mailed DigitalOcean a formal complaint about multiple *** (Acceptable Use Policy) violations committed by one of their customers. It's been a month and DigitalOcean have not replied to my formal complaint, nor have they even issued an acknowledgement of receipt. The reason for my complaint is as follows. A website hosted by DigitalOcean has been stealing my content since 2020. In July 2021 when I complained about the copyright violation and sent a DMCA takedown notice, the owner of the website harassed me, cyberbullied me, posted libel about me online, flooded my forum, refused to reply to my complaints, publicly incited hatred against me, and continued to steal more of my content. All of those actions are against DigitalOcean's Acceptable Use Policy so I sent DigitalOcean a formal complaint (subject line: "Complaint about multiple TOS and *** violations") to ****************************** and ****************************** but received no reply. I have tweeted DigitalOcean numerous times and sent them numerous e-mails asking them to please reply to my formal complaint and take action on the *** violations but they ignore me. I have also tweeted their CEO asking him to please reply to my complaint but he has ignored me too.Customer response
03/31/2022
Better Business Bureau:
At this time, I have still not been contacted by DigitalOcean LLC regarding complaint ID ********.I have still received no reply from DigitalOcean LLC to my formal complaint of Jan 18 2022 regarding multiple Acceptable Use Policy violations committed by their customer over a long term period.
Specifically, the Acceptable Use Policy violations in question are: 2 years of copyright violation, perjury, cyberbullying, flooding, brigading, harassment, libel, defamation, and unanswered complaints.
All of these things are expressly prohibited in Digital Ocean's Acceptable Use Policy, yet DigitalOcean are ignoring my complaint and refusing to reply or take any action against their customer.
******************** appear to think that the way to deal with complaints over illegal content and AUP violations is to ignore them. That is not a good idea. Ignoring formal complaints and lawyer's letters is very unprofessional. DigitalOcean LLC should adopt a policy of REPLYING to incoming e-mails and formal complaints, as opposed to ignoring them. As an absolute minimum they should issue an acknowledgment of receipt, rather than stubbornly ignoring the complaint and refusing to reply.
Yours sincerely,
*****************************
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Customer Complaints Summary
21 total complaints in the last 3 years.
10 complaints closed in the last 12 months.