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Business Profile

Wedding Supplies

Sarah Seven

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wedding Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/15/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I believe that they ordered the wrong size wedding dress for me. I now will not be wearing this dress for my wedding and had to buy a new one. The shop wont take the dress back, however I think they are at fault for assessing and choosing the wrong size for my measurements. You can even see in the picture attached - the rippling, to show that it is too tight. There was very minimal room to even take the dress out if I wanted to. I would like them to accept the dress back and compensate me. I dont except 100% refund

    Business Response

    Date: 07/16/2024

    Hello,

    ************************** ordered a made to order gown with us in September of 2023. At that time she signed off on the measurements that were taken by her stylist and agreed to the size that was ordered. I have attached photos of *********** at her pickup as well as her pickup form. *********** agreed with her piece closing out her contract when she picked up her gown and signed it out from us. 

    *********** had voiced concerns after taking home, our policy is once the gown is signed out we hold no responsibility as it is not in our possession. This is for many reasons, weight loss or gain, spills, theft, etc. As a company we did offer *********** the courtesy of taking the dress out so that she was more comfortable. That is all we are able to offer. 

     

    On a separate note, *************** fit is our ideal fit. It is hard to imagine a clients gown coming in and fitting better. It has been shocking to see that she clearly doesn't like or has changed her mind on the order however that is not the fault of the Brand or this Business. 

     

    Thank you

    *********************

Sarah Seven is NOT a BBB Accredited Business.

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