We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Wedding Supplies

The Dessy Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wedding Supplies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 1st 2023, I ordered an online off the shoulder Draped Wrap Maxi dress with pocket at The Dessy Group:**************************************************************************************** Tel ************ The delivery was for July as I needed it in July. My Credit card was charged $236 for the dress, plus taxes and shipping, total $263.35.I checked the order yesterday, and on the Dessy Group web page, when I opened my cart and saw my order, the delivery date of the order was updated for the first week of September. I immediately emailed the company explaining this new delivery date and requesting a cancellation of the order, because I do not need it in September, and I requested a credit back on my credit card.The company representative emailed me, telling me that she cannot find the new delivery date on my order, and I responded and explained that the delivery date schedule I saw for September 1 was found when I opened my cart with the order of the dress from June 1st. on the Dessy Group site. I reiterated that I wanted a cancelation of the order and a credit on my credit card. I noticed that my order does not show on the cart any longer, and I believe it was removed so it does not show the late delivery date by September 1. The representative said that because the order is a special one, the company will deduct 25% from the original price as a fee. This is an unacceptable business practice! I have to look somewhere else for a dress, and I do not want to receive the dress and return it through the mail. I want to cancel the order.It is not my fault that the dress will be delivered in September and not in July as it was originally promised. I do not need it in September, and because it is not my fault, I would like to report The Dessy Group to BBB, and I request a full refund in the amount of $263.35 that I am charged on my credit card. Thank you for your help with this issue. ***********************, Unsatisfied Customer

    Customer Answer

    Date: 08/04/2023

    Better Business Bureau:

    At this time, I have not been contacted by The Dessy Group regarding complaint ID ********.

    Sincerely,

    ***** ****

The Dessy Group is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.