Reviews

I enjoy the main WW app. However I followed a link that mentioned the weight loss medication starting at $49/month then after $79/month. So I signed up. Little did I know that that is ONLY for the WW Clinic. This isn't for the weight loss medication, which costs alot more. As soon as I realized this (the same day) I reached out to WW asking them to cancel my WW Clinic membership. They didn't budget at all. They said I'm in a contract (which again wasn't fully clear, in Bold lettering) and there is no leway. I informed them I have no use for WW Clinic and am just throwing $ down the drain. I then asked if my $25/ month i pay for the reg WW app would be part of the $74/month cost. They said it would. However, I just got charged $99 for both *********************************************** Clinic. So I got on the phone today to talk, and was met with a condescending individual letting me know it's really not smart to sign up for a 12 month contract when I'm not going to use it. I tried 3x to explain my situation in a civil way, but was created again with a very rude manner. I'm extremely disappointed in WW. I've used their app for years and love it. But the horrible customer service, along with the lack of transparency has really tainted my view of them. I'm now out $99/ month, which in today's economy is cannot afford!

I'm highly dissatisfied with this company and the handling of my request to cancel a membership. I am facing homelessness and needed to cancel the subscription that i never started and never received medication for. Your team just tells me that i cant cancel and they will still take the $189/month out of my account for the next February. without me receiving anything in exchange. This is absolutely mind blowing that you would create terms and conditions like this - it is a scam. It is not right, especially when I'm telling them upfront that i cant afford this and it was a mistake for me to even sign up for. No one at your company seems to care, or mind if im ok. Which makes me feel unsafe even taking a medication provided by them in the first place. It leaves a really bad taste in someone's mouth after this. I really thought your company was better than this. I was wrong.

BUYER BEWARE The terms state "cancel at any time" but the small print states ...at the end of the contract. I joined the WW clinic and was not impressed with my choices and I was not impressed with the response time. I had to wait until the next day for a response. I wanted to cancel after one week....most of that time was waiting for WW to get back to me. I was told that I could cancel BUT I would still get charged for the next five months....FOR NOTHING!WW has become so big they are just another big business only out for profits. There is no personal service. Most of the replies via text were "cut and paste". I am terribly disappointed in the company and the service. I WOULD NOT RECOMMEND THEM.Thank you,

It is unclear that when you sign up for a 'commitment' that you can't cancel your membership until that time period is over. Very deceptive.

WW did not disclose important information to me when I signed up. Within 15 minutes of signing up and realizing this was a dealbreaker for me, I called them immediately. I was spoken to rudely. I was told that they would not give me my $149.back. I was told a supervisor would call me that never happened. Instead, I received an email telling me that I should go in and my weight loss journey because they werent going to pay me back. Now I am afraid they will continue to try to take money out of my bank account.

There are several issues that need to be addressed with the app, but there is no way to leave feedback, or to actually talk to anyone at WW. Not even to cancel. I tried to cancel but am apparently locked into a yearlong contract. I get so aggravated using the app day by day. I have an android phone thus android app. This app is extremely buggy. Clearly did not adequately beta-test before releasing. Specifically:I cannot add a saved meal or recipe by clicking the plus-sign "+" by the respective meal. I have to go to my profile/foods and add from there. Then, close that out and go back to the "+" for the meal and add the rest of the items I ate. I cannot create recipes/meals/foods by going to profile/foods. I have to go to the meal for that day and create there. But I can't add from there to my meal; I have to go to profile/foods. WTF?When you click the "+" to add items for a meal, it is supposed to pull up recently used foods for that meal. It does not. It pulls up items for the wrong meal. What I mean is, when I try to add a snack, it will often pull up the most recent dinner items; not snack items. I often fill out my breakfast and lunch items before eating dinner. I will open the breakfast section, and it will pull up recently saved dinners. So, I have to search/scan items, even though they are frequently used items.I cannot build a recipe using the barcode scanner. I open the barcode scanner from the add ingredient screen and it finds the food ok. But then the only thing I can do is track the food. There is no way to add as an ingredient to the recipe I'm creating.I cannot change my goal or start weight. The app is remembering values from when I was using the app 2 years ago. I uninstalled and reinstalled the app, but it's apparently getting this data online from WW.Funny thing is that my wife has the Apple app and has none of these problems. Are you being paid by ***** to sabotage the droid app?

Complete SCAM! Do not sign up for the GLP-1 program. They have you complete a short survey to see if you qualify. They ask your current weight, if you've been on the medication previously etc. very basic questions. Then they say you've qualified, and require you to pay $99 plus the monthly charge for medication, for the first month it was $129 but will go up after. Once you get access they start asking more questions and require you to submit documents showing proof of previous medications taken, current weight, weight you were previously to taken medication, etc. If you can't provide these documents then you are not qualified and they will not refund your money. This is a complete SCAM! They should ask for all of the require proof prior to approval and taking your money. The will not share the process for filing a formal complaint and they will not provide a contact email/number for you to contact for a refund.

These people are crooks! Deceptive disclosure , quick to take your money, only to make it very difficult to communicate and perform the duties they continually require. Stay awsy!!

I signed up for Weight Watchers, enticed by their advertised monthly plan, only to discover later that I had unknowingly been locked into a yearly contract. The signup process was intentionally vague, with no clear indication that I was committing to a full year. When I reached out to customer service to cancel, I was informed that I would be charged for the remaining months regardless of my dissatisfaction. This felt like an outright scam, especially since I had selected what appeared to be a month-to-month option. The lack of transparency in their billing practices is deeply disappointing and feels predatory toward new ******** make matters worse, there is no option to cancel the contract early without incurring the full cost, leaving me stuck with a program I NEVER used. Weight Watchers claims to promote healthy lifestyles, but their business practices are anything but ethical. For a company that markets itself as a supportive and customer-focused service, they seem more interested in trapping people in contracts than genuinely helping them. I would strongly advise anyone considering Weight Watchers to carefully read the fine print and think twice before signing up. There are plenty of other weight management programs out there that are more transparent and respectful of their customers.

Program works if you use it, unfortunately they charge your card for months after you quit and your contract is up.