94 Customer Reviews
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Review from Martha F
1 star07/24/2024
I Signed up for three months with the WW clinic and they continued to charge me with no services provided. I had one video call with PA and then no support after that. I was charged 84 for the two months after my three months ended. Very poor service.Review from Linda K
1 star07/16/2024
I signed up for a 10 month WW program for $10.89 per month in October 2023. On April 21 2024 I cancelled my membership, subscription or whatever WW calls it. Full disclosure, I realized that I was stilled being billed in July. When I notified WW I was told that my membership had been cancelled; however, I still had access to the membership features????? Which I have not used since I cancelled my "membership" in April. WW has credited my account for the months I was billed, but WW was not at all forthcoming in canceling my membership. I was on WW a number of years ago, the program has changed. It seems that they are more focused on GLP weight loss, than people losing weight the "old fashioned way." In the middle of the game aka my membership you could only access WW with the app. I was not happy with this. I take full responsibility for my weight loss or gain!!!! I would not recommend to anyone.Review from Hannah M
1 star07/08/2024
I signed up for the 10-month program in April 2023. I cancelled at the end of 2023. The 10-month would have put me to Feb 2024. I have been charged every month and they are telling me it is because I had friends sign up and got free months that I still need to be charged until Sept, because of the free months I received. - which does not make them free. Please stay away from this company!!Review from Heather L
1 star06/22/2024
I willingly signed up for the 10 month plan, having had success with Weight Watchers in the past. What I did not know was that they planned to dramatically change the services being offered, so I can only interface with the program via my phone as of May. I have a tremor, and I would never have signed up for this type of program had I known it was coming, but like others, I was told that I cannot cancel. This leaves me with a very bad impression of the company.Review from Heather S
1 star06/04/2024
They stole from me. I bought food through them once(which was disgusting fyi) and they used my card and have been charging me for a membership I never signed up for for the past 4 years. I'm out $1400 dollars because the credit card company won't do anything. I used my card for everything so I never saw the payments because I was just paying what I could every month to pay it down. I only saw it because I finally paid the card off and saw the charge a week later. This company is a scam.STAY AWAY!!!!
WW Response
06/20/2024
Purchasing products would not set up a membership. Membership terms have to be agreed to in order for it to activate. This membership was signed up for on 7/11/2020 and has several months of weights tracked. Per our terms, monthly billing continues until canceled. We have no prior record of cancelation.Review from Tracey E
1 star05/24/2024
The program USED to be good. Now meetings are few and far between. No more charms. No more WW food is available. Tracking food is no longer supported on the web page which is a very big problem. Not everyone wants a smart phone, they are difficult to see and type on and the app is extremely buggy. No more lifetime membership as this requires in person meetings which are hours away.Review from Ashley J
1 star05/07/2024
I have tried to cancel this for about 6 months and they refuse. Continuously charging me $10/month. The app does not work. The website no longer allows me to enter food. I am paying for a service that is pointless.Review from Caroline M
1 star04/30/2024
Signed up with WW "Sequence," which looked like a good option to help losing weight. Never spoke to a person directly, but after three months of paying finally received medication. The medication made me nauseated. Called WW to cancel and they said I could not since I was on a prepaid plan. Not happy, but let it go. Called back in late April 2024 because I was prepaid until that time and WW had already automatically restarted my membership. There are to many underhanded miscommunications. If I would have know that my insurance would not pay for the medication upfront would have never joined the prepaid plan. WW leaves out key information, for instance what if you cannot take the prescribed what are your objects. It is all set up through texting. Talking to customer service is just as bad. This is the absolutely worst weight lost program out there. Please don't get scam by WW.Review from Lisa B
1 star04/26/2024
Beware of joining Weight Watchers online. Due to an error on my part, however, I did call to express it was in error and did not realize what I had done. Poor customer service and repetitively rehearsed the contract, would not allow to talk about what I had done and basically stated your bound by a year. One why to make money that’s for sure. I’ve used weight watchers for years, but I will never ever use it again.WW Response
05/10/2024
Thank you for contacting Weight Watchers in regards to your Billing concerns. In reviewing your case and speaking with you I was able to cancel the account.
Please let us know if you need further assistance. It was a pleasure speaking with you.
Have a great weekend.
Flo
Weight Watchers Resolution Support Specialist
Review from Karen G
1 star04/17/2024
Well, seeing as how I just got cut off from chatting with a 24/7 "coach" when I was in the middle of typing a response, I think WW *****. I signed up for a 10 month commitment, and within a month I was requesting a cancellation. I did not use the app at all, and wanted to be refunded as I knew I wasn't going to use the app as I thought I would. Fast forward 8 months, and I am still being charged ***** a month, which I was just told was steeply discounted and I got a great deal....FOR SOMETHING I DON'T USE. Instead of listening, the agent basically told me everything I already knew, what I signed up for, and that it would be canceled next month at the end of my agreement. Again, 10 months of not using the app, money paid toward something I never used, money that I need. Do not sign up for the program unless you want to be locked in and want them to take your money!WW Response
04/18/2024
On our website, one must specifically select the plan one wants. The longer duration selected, the more reduced the price is. Our cancel Terms are very clearly stated on the website. In fact, during the sign up process, there is a box that must be checked before submitting that has two short paragraphs and in ******* states While you may cancel your subscription at any time, cancellation will not go into effect until the end of your Commitment Plan. After submitting, the next screen says Welcome to the Community and under Order Confirmation it shows again that same paragraph with the canceling message in bold. And yet again, it is in the sign up receipt email.
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