ComplaintsforGlam Seamless

• Initial Complaint

  01/24/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I don't normally write negatively about a store or product, I prefer a "people deserve another chance" type of approach. My situation was not an error, it was on purpose and wouldn't be right not to say anything. Before trying Glam seamless, I only ordered from top hair stores (Ouielle and ***** mostly) for the consistent transparency. I don't mind paying a little more to make sure I'm set to install the hair. I need 100 grams and that's what I ordered. Glam Seamless states that each group of 10 is 50 grams. All I expect is what was advertised, sold to me and what I paid for, no more, no less. Unfortunately, it was less, fifty percent less. Most reputable hair companies sell 20 pieces to equal 50 grams. By not making the weight of hair per package easy to find and selling half the number if pieces for the same weight as most, should have BOTH been huge RED FLAGS. They were on sale so I ordered anyway. Just because they were last seasons and on sale doesn't change anything regarding the order and in this case, I don't believe that was a factor. The 10 little pieces including the plastic card they came attached on do NOT weigh 50 grams each. I am dumbfounded at how they can get a way with this. I was basically sent 20 pieces that equal 50 grams but paid for 20 pieces that equal 100 grams. Because of circumstances out of my control I am almost bald, its been a struggle. If they had been honest I could have ordered double the amount and had enough to install. The situation I am now in is hard to describe. Now, I get to pretend to put on a brave face and pretend it doesn't bother me to walk around almost bald. I don't need people to feel sorry for me but they do anyhow. It should be my choice if I don't want to feel that way but Glam Seamless took that choice away from me and it's not right. It is laughable thinking about what they sent to pass off for 100 grams of hair. I was taught a hard lesson....I dont get to try anything new anymore because of places like this.

  Business response

  01/30/2024

  Hello,
  
  
  We have not received any correspondence with the provided information by the customer. When customers reach out to us regarding issues with the item purchased not matching information that is on the website or unhappy with the purchase. We correspond and provide a resolution within our policies. As we do not see the customer reached out to our team regarding the matter. 

  Customer response

  02/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The reason I went strait to the BBB instead of contacting Glam Seamless is because, frankly, I do not trust them.  I am so embarrassed from the situation they put me in, I will not have direct interaction with that company. The response they sent is unacceptable.  They ignore the fact that their false advertising put me in an unnecessary and preventable situation that set me back tremendously in my progress. They didn't say we are sorry or please let us try and help you while you are going through this. Instead they talked about some policy that I could care less about. What type of company practices this level of bad service? It's so obvious that they only care about money and don't care about customers unless they're handing over money to them. Again, I want zero contact with people like this.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business response

  02/08/2024

  Hello,

  For all customer complaints and issues, they experienced with their purchases. We require information to further assist as we always provide a resolution within our policies to all of our customers. As confirmed the customer did not reach out nor were we aware there was an issue until now. There are steps we take when a customer reaches out to us regarding any complaints and issues. We respond accordingly and remedy the issue. 

• Initial Complaint

  07/19/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  They arent allowing me to cancel an order that I placed that wont arrive on time.

  Business response

  08/02/2023

  Hello,

  We have been in communication with ******* regarding her request to cancel and modify her order. Unfortunately once an order is placed we cannot modify orders in anyway. As orders process at a fast rate and prepare for shipment once they are placed. This is part of our policies we have in place and this information is clearly stated on our website. We did provide the her with return information so she can return her item once it has been received for a refund if she no longer needs her item. As the customer requested to return once received since we were not able to honor the request. She has still not processed her return as we cannot refund until the item is shipped back and received by our warehouse team. 

• Initial Complaint

  06/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been purchasing these extensions from this company for years and have never had these issues with them. The company changed the extensions and I purchased them as they claimed they were better than before however I noticed after only one wash the extensions seemed very dry and knotted and not the same quality as before. I let them company know about the issue well within their 60 day policy. I was told I could not be refunded because the hair was already used as I had them put in. How would I know they were defective if they werent put in first of all. But they did offer to send products like a hair mask and oil to help with the dryness and frizz. Being a customer for years I trusted this would work but it did not. The extensions are still dry and knotted after only one use. My stylist even noticed a difference. They offered a credit but then I thought about it and I do not want to repurchase another $500 worth of extensions that are defective and low quality. The company is aware of this change and you can see more info with the attachments.

  Business response

  06/30/2023

  Hello,
  
  All Glam Seamless extensions come with a ************************************************** the event that the hair extensions are deemed as defective we will then either issue a full credit to the account (Store Credit Only) or a partial credit. Our team has been in communication with **********;via email regarding a resolution. The first time she reached out we can confirm no manufacturing defects were found with her purchase. We sent her complimentary haircare for this matter. We determined it was a customer care issue. The second time she reached out to us we offered her full store credit for both of her purchases which she had confirmed this would work for her. Per our policy we do not offer refunds for quality control inquires. Her purchases are past the 60 day warranty time frame and we allowed a one time exception for store credit. No further resolution will be offered. Our team has assisted ***** with the policies and procedures we have in place.

  Customer response

  07/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   They are lying how would they k ow the hair was not defective when they did not have it to see   Just because they want to deny this doesnt mean its not true  I emailed them and sent pics letting them k ow the condition of the hair  they saw the pics and sent me hair care to help with it yes but Y WOULD THEY SEND ME THIS HAIR CARE IF NOTHING WAS WEONG WITH IT!!????? you will not make me out to be a liar when you do nothing to prove whether the hair is defective or not???? How do you know if you dont have it???? Why would u send me hair care if you didnt see a problem with it??? I have been a customer for years and k ow the hair changed and its obvious based on the quick diminishing of the quality of hair in one use and the opinion of my professional hair dresser   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Customer response

  07/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   HOW DO YOU KNOW IF THERES NO DEFECTS IF I STILL HAVE THE HAIR????? This cant be proven they are defective  why did you give me hair care to fix the issues if the issues dont exist  I did accept the credit at first then realized I would be buying the same DEFECTIVE HAIR AND WANTED TO BE REFUNDED DED YOU JUST KEE SAYIN THE **** THING   THERE ARE KNOWN ISSUES W THE NEW EXTENSIONS BECAUDE SOMETHING CHANGED AND IM NOT THE ONLY ONE SEEING THIS!!!

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business response

  07/06/2023

  Unfortunately the customer has agreed to the store credit and has recently used the store credit with recent purchases. This is final resolution as the credit has been used. 

• Initial Complaint

  03/30/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  Ive been using glam seamless for two years now and Ive had no really big complaints. I take pride in my hair and use the best products on the market. I buy invisible tape ins, ash platinum. Glams website didnt have my extensions for a long while, months even. Suddenly they had them back in and I order asap. Upon having them installed by a professional, after my first wash the hair was just awful, I had really bad matting and tangles, I was ripping out my real hair. I was Devastated. I complained and they gave me a credit to purchase a new set. The new set, same issue, so I emailed to see it they changed distributers especially because my old glam packaging said made in usa. New package says made in *****. So they sent me a new set again. This is my 4th set this year, I change my extensions every 6 weeks. *** spent over 3k on hair and installs. This is upsetting and Im just appalled. I dont want the free hair at this point I just want my money back. This hair has completely gone down hill. No reason for me to have a bad batch 4 times.

• Initial Complaint

  01/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I feel that I was scammed and mislead by this company. I ordered hair extensions that were final sale based on the reviews and the description that stated 100% human hair. *** ordered from them in the past and was happy with the quality. My most recent purchase was pitiful. After receiving the hair it became very apparent why they marked it as a final sale. The quality was awful and it showed signs of being synthetic. I wore the clip-ins a few times and after the first wash they became a matted, unmanageable, tangled disaster. Ive been wearing extensions for years and Im well educated on how to properly care for them. I submitted a review on 12/23/22 which gave my honest opinion on the product. I confirmed the review and it never showed up on their website. This leads me to believe that they are censoring their reviews and only allowing the positive ones to show on their website which is totally misleading. One review states that there was a quality control issue so I cant help but assume that they were knowingly selling a faulty product without disclosing the true quality to their customers. A chargeback has been filed with my credit card and the company refused to offer any assistance. I would have never made the purchase in the first place if I wasnt mislead by their website and reviews.

  Business response

  01/09/2023

  Hello,

  
  We have been in communication with ***** on providing a resolution for the issues she's experiencing with her extensions. All Glam Seamless extensions come with a ************************************************** the event that the hair extension is deemed as defective we will then either issue a full credit to the account (Store Credit Only) or a partial credit. We reserve the right to determine how much of a credit shall be issued based on many factors such as usage and claim dates. Upon review of the claim, ****** order she purchased a final sale item. This falls outside of our 60 day warranty window and policy as final sale items are not covered within the warranty. In addition, we still offered to assist her regardless of the item falling outside of the warranty window. We advised her to fill out the proper form and submit photos that we require to provide assistance. The customer refused and never filled out the form. She then filed a chargeback with her credit card company which is within our policy. Once the chargeback has been submitted we can no longer assist the customer until she drops the chargeback she filed with her credit card company. As this is part of our company terms and conditions which the customer agreed to at checkout. 

• Initial Complaint

  10/17/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Hello,I purchased hair extensions from Glam Seamless order no. ****** on 9/3/22. Based on the pictures and description on their website, I ordered the Dark Brown shade. I received my order on 9/9/22, when I opened the box, the shade did not match the website or description. I submitted a quality control form on 9/13/22. explaining that what I received is incorrect. They suggested I schedule a color match session, which I did and determined the correct shade. They are offering 40% off a new order and they are refusing to correct the order due to Final Sale and open box "policy".my position is as follows:1) I clearly received a defective item which may have been mislabeled as you will see in the pictures submitted the shade is not as described on their website. They also claim that the colors may differ based on screens, I checked their website on 5 different screens and they are the same. Even with this, the description of the item received does not match either. What I received is closer to the Chocolate Brown shade not the Dark Brown shade I ordered.2) Final Sale items applies to items received that are correct or not defective. The order I received is incorrect and therefore I am asking for the correct item to be sent as an exchange or a refund.3) They claim they cannot take back the item I received because I opened the box. this is entrapment, how else is a customer supposed to see what's in the box unless it is opened. The box does not have a preview window.I would like an exchange, I would be happy to send back what's been received in exchange for the correct shade or a full refund.

  Business response

  11/03/2022

  Hello,
  
  
        All Glam Seamless extensions come with a 60 day guarantee against manufacturing defects. This does not apply to final sale items. In the event that the hair extension is deemed as defective we will then either issue a full credit to the account (Store Credit Only) or a partial credit. Our team has been in communication with ************;via email regarding a resolution. The item purchased was a final sale item which she agreed to upon checkout. As this item has been opened and tampered with an exception can not be made for the item to be shipped back.This is Hygiene Regulation Law that is required to be followed as stated and agreed upon checking out. To ensure we are being transparent with our customers and educating them on the product purchased, all information is listed on our product page. Our team has provided a resolution within the policies and procedures we have in place of a 40% store credit. As this item was final sale we believe this is a fair resolution. No further resolution will be offered.

  Customer response

  11/15/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The response they provided is a blanket response.  I have submitted pictures and proof that the item is defective and as mentioned, the product had to be open in order to see what was ordered.  The color is not as described or as shown in the website pictures.  

  the same response is what they have sent to me via email  after showing proof/pictures that they requested and as I told them the color of the item received is defective.  The box was opened yes, to take the pictures they requested for in the beginning of this journey.  

  I see that other have a similar complaint where the colors are off significantly.   This company seems to be getting away with the fact that the item if final sale, even though it is clearly defective, item is not as described.  Even the description if off.  the item I got has shades of auburn/red, not brown caramel.

  I don't want to purchase another item for 40% off, why?  so, I can run into the same issue and get stuck with a product they don't stay by.  I simply want an exchange, if they don't take the item back it is on unfortunate, then send me the right shade, per their website description.

  I would like a replacement product or my money back.  This is not fair customer treatment and companies like this should not be allowed to use "final sale" for defective products.

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

• Initial Complaint

  02/03/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I had 2 back-to-back transactions with Glam Seamless, one on January 10, 2022 and one on January 11, 2022. The first transaction was 5 packs of their Chocolate Dip Ombre (1B/2/4) Ultra Seamless Tape-in's and the other transaction was 2 more packs of the same color of Tape-In's. They look SIGNIFICANTLY darker in the photos online. I open one of the tape-in packages on the day of my daughter's hair appointment. They aren't ombre, and just straight-up brunette all the way from root to the bottom of the hair. They don't match her hair, but we were forced to put them in because first, they were final sale due to the ongoing sale on almost all their items, and also because she had an event in the coming days. We contacted Glam Seamless ******* on 1/18/22) about the color discrepancy and false advertisement and they denied there was a color discrepancy stating "Colors may vary and can appear different online, depending on the computer screen or device.", and offered us a $50 store credit to be used on any future purchase. I paid in total $1,020.52. It's almost like they forgot to dye the top of the hair ombre. Each bundle came in a package, with the right description/barcode, but with the wrong hair color inside. The hair we received is the same color, root to end.

  Business response

  02/07/2022

  Hello,

  Glam Seamless extensions come with a ************************************************** the event that the hair extension is deemed as defective we will then either issue a full credit to the account (Store Credit Only) or a partial credit. We reserve the right to determine how much of a credit shall be issued based on many factors such as usage and claim dates. Upon further review of the photos provided by the customer, we do not see any signs of manufacturing defects. The customer was made aware that the shades she received match our color ring. We recommended to the customer to purchase a color ring or receive a color match with one of our representatives in the future. We value the customer and have offered a $50 credit towards her account to use for a future purchase

  Customer response

  02/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   First, I was only made aware of a Color Ring AFTER the purchase, after receiving the merchandise and filing a complaint. This is the first time theyve ever mentioned a color ring. Secondly, I paid over $1,000 USD for these extensions. $50 in store credit is TINY in comparison and is not an acceptable resolution. Especially when I dont want to purchase anything ever again from them.  If you look online at reviews, theres many people whove bought extensions, and theyve been a different color than advertised. Also, theres reviews saying the swatches on the Color ring, was different from what they received. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************************
  
  
  
  
   
  

  Customer response

  02/20/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  On January 17, 2022 I did promptly send  to Glam-Seamless Support *************************************************** images of the color I received and the sku and batch number located on the back of the packaging, as they requested.

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************************
  
  
  
  
   
  

  Business response

  03/10/2022

  Hello,
  
  
  We were in communication with the customer regarding her issue with her order. All Glam Seamless Hair Extensions come with a 60 day guarantee against any manufacturing defects. Customer did provide images of her hair along with information. Our team did look into this and found there was no color discrepancies or any defects with her items. She was offered a discount code due to this as no refunds are issued and she was offered a color consultation to assure she gets the right color.  Customer also filed a chargeback with her credit card company Affirm which is what she used to pay for her items. 

• Initial Complaint

  11/04/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I spent $771.41 on October 5th 2021 on hair from glam seamless. They advertise as a luxury hair company with a 60 day warranty. I had the hair professionally installed on October 11. The hair quality was great. Fast toward to now, the hair is completely damaged and breaking off and matted. I contacted support and they did not rectify the situation despite the hair having warranty. It was professionally installed and taken care of to the best degree.

  Business response

  11/05/2021

  Hello,

  
  We have been in communication with ******* on providing a resolution for the issues she's experiencing with her extensions. All Glam Seamless extensions come with a 60 day guarantee against manufacturing defects. In the event that the hair extension is deemed as defective we will then either issue a full credit to the account (Store Credit Only) or a partial credit. We reserve the right to determine how much of a credit shall be issued based on many factors such as usage and claim dates. Our team has assisted ******* and offered a replacement which she has agreed too. This replacement will be sent with complimentary overnight shipping for the customer. Our team has assisted the customer within the policies and procedures we have in place. 

  Customer response

  11/08/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* ********  
  
  
   
  
  

• Initial Complaint

  11/04/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Glam Seamless Complaint Purchase Date 7/15/2021 Delivery Date 7/17/2021 First Usage 7/29/2021 Second Usage 9/13/2021 Issue Occurred 11/1/2021 Items Purchased (and value) ***** Sugar Ultra Seamless 16" tape ins (4 packs @ $103.49 per pack = $413.96)Replacement Tape (2 @ $15.99 = $31.98)Bond Remover ($24.99)Shampoo ($14.99)Conditioner ($14.99)Order Subtotal with Discount $376.73 plus Taxes (we don't have a "city tax" in WA so that is fraudulent)TOTAL CHARGE $410.61 I have suffered thinning hair and hair loss due to health conditions. I've worn a variety of different extensions over the years and happened upon Glam Seamless online. After discussing it with my stylist, I decided to spend the extra money and purchase their upper tier Ultra Seamless Tape in Extensions. My experience has been horrific. They only offer a 60 day warranty. The initial install of the hair with the factory tape was fine and uneventful. The removal and reinstallation also went fine. This week I went to have removal and install done again and the tapes had basically dissolved and matted the wefts to my natural hair. Glam tried to blame my stylist and it is not her fault at all. We used their purchased bond remover and still could not remove all the gelatinous glue from my hair. I went home with ruined extensions, and used coconut oil to attempt to remove the glue from my hair. The extensions are ruined, my own hair has been damaged, and I had to pay another $400 to order new hair from another company so I don't have to walk around looking as awful as I do right now. It took HOURS of time and hundreds of dollars of expense to get through this. I called them from the salon and waited 40 minutes before they hung up on me. Then I emailed multiple times and called repeatedly with no response. Today a "manager" from NJ called me and was so hateful and awful I was crying by the end of the call. I can't understand a company who would treat a traumatized client this way.

  Business response

  11/04/2021

  Hello,

   

  We have been in communication with ****** on providing a resolution for the issues she's experiencing with her extensions. All Glam Seamless extensions come with a ************************************************** the event that the hair extension is deemed as defective we will then either issue a full credit to the account (Store Credit Only) or a partial credit. We reserve the right to determine how much of a credit shall be issued based on many factors such as usage and claim dates. Upon review of the claim, Stacies order was purchased in July. This falls outside of our 60 day warranty window. In addition, our team has found no defects with her extensions. Our team has offered tips, complimentary replacement tabs and hair care. A refund or replacement will not be offered. Our team has assisted ****** within the policies and procedures we have in place

• Initial Complaint

  10/12/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased 20" extensions (Glam band) for $188 with 30% discount code on September 26, 2021. I'm pretty shocked by their customer service. My swatch indicated a golden blonde, yet the colour of the hair in the small swatch was CLEARLY a different colour than the band once I opened the box and surprise! Can't return it. I in fact, should be a beach blonde. The photos also did not match online to what I received. I am EXTREMELY disappointed that I cannot exchange this. I'm also a social influencer and was excited to try and share with my fan base. It was NOT very clear on their website that there would be such exorbitant customs fees. Shipping was $25 dollars plus another $37 in customs...now for something I cannot even use. The way their customer service spoke to me as well was not very professional. They do discuss customs and duties but in a very deep corner of their website and NOWHERE at the point of sale do they make this clear. I would like an exchange for 20" Beach Blonde Halo.

  Business response

  10/14/2021

  Hello,
  
  
  
  
  We have been in communication with ****** on providing a resolution for the issues she's experiencing with her extensions via email. All Glam Seamless extensions come with a ************************************************** the event that the hair extension is deemed as defective we will then either issue a full credit to the account (Store Credit Only) or a partial credit. We reserve the right to determine how much of a credit shall be issued based on many factors such as usage and claim dates. We have offered ****** a FaceTime with one of our representatives to insure the correct color is received for her exchange. In addition as stated on our website all international orders will be responsible for custom fee charges, Glam Seamless has no control over this. The customer is responsible for reviewing before purchase. 

  Customer response

  10/18/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Your website is not clear at the point of sale/checkout regarding these fees. Your customers should not have to scour through your website to find these hidden clauses and fees. It should be AT the point of checkout with a checkbox for understanding. Secondly, I have already sent photos as requested by the business of the hair with the swatch - they replied saying they don't match. Now they want me to take time (which I do not have) to have a facetime?? To tell me what? That there's colour differences and nothing they can do? It seems they have no accountability. They also indicated that "after this call" they'd determine if they'd do an exchange on a product that was CLEARLY tampered with (opened) prior to arriving to me AND that I could only exchange it for the value of whatever it is worth now rather than just simply exchange. They also keep saying that there's no way to ensure accuracy of colours on phones, monitors etc, so then how exactly will a facetime help? I am hesitant to send these back and then have to pay more shipping fees for a product that is incorrect! At this point I'd like to just fix the extensions myself at a professional salon but be offered compensation (not in the form of a discount but a credit back to my credit card) for receiving the wrong product, poor quality, poor customer service with little to no accountability. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business response

  11/03/2021

  Hello,
  
  
  We have been in communication with ****** via email on providing a resolution for the issues she is experiencing with her extensions. We offered the customer a FaceTime with one of our color experts to insure the correct color was sent as an exchange.This would be to insure the correct color was received in regards to her exchange to avoid any issues. ****** was advised she can complete an exchange of equal value or be issued a store credit. Please be advised that coloring the hair voids our warranty. Our team has resolved the issue within the policies and procedures we have in place. No further resolution or communication will be provided in regards to this matter. 

  Customer response

  11/08/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Your company is a joke. You told me you would not complete the exchage UNLESS I did the FaceTime initially - there's no mention anywhere on your website that that is a policy to issue an exchange. You take so long to respond or attempt to resolve this issue that finally I'd had enough. Your solution was to offer me nothing. I'll be happy to review my experience and BBB can close this matter. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩